Ankit Narang

CEO

Gurugram, Haryana, India18 yrs 4 mos experience

Highly Stable

Key Highlights

Led a support business unit of over 100 resources.
Expert in IT Service Delivery and Product Support.
Strong background in BFSI and Life Sciences sectors.

Stackforce AI infers this person is a SaaS and IT Service Management expert with a focus on BFSI and Life Sciences.

Contact

Skills

Core Skills

It Service DeliveryProduct Support

Other Skills

Application ManagementApplication MonitoringApplication SupportArgus SafetyAutomationBI PublisherBudget ManagementBusiness AnalysisBusiness IntelligenceBusiness ProcessChange ManagementCommunicationContinuous ImprovementCustomer Relationship Management (CRM)Customer Satisfaction

About

Experienced Support Leader with a demonstrated history of working in the computer software industries (BFSI, Life Sciences, Customer Experience) heading a support business unit of 100+ resources. Strong program and project management professional skilled in Operations Management, service delivery management (ITSM Tools, SLA, KPI, Incident Management, Change Management, Problem Management), people management, Production Support, application managed service, process improvement etc.

Experience

18 yrs 4 mos

Total Experience

2 yrs 10 mos

Average Tenure

1 yr 2 mos

Current Experience

Wipro

Practice Director - Support and Transformation

Apr 2025 – Present · 1 yr 2 mos · Gurugram, Haryana, India

Product SupportITILStrategic ThinkingIT Service DeliverySoftware as a Service (SaaS)Technical Support

Razorpay

Director - Business Engineering

Dec 2023 – Apr 2025 · 1 yr 4 mos · Bengaluru, Karnataka, India · On-site

Product SupportITILBudget ManagementSystem IntegrationApplication ManagementPost-Sales Support+9

Ameyo

Director - Product Support

Oct 2020 – Dec 2023 · 3 yrs 2 mos · Gurugram, Haryana, India

Product SupportITILApplication MonitoringMicrosoft OfficeService-Level Agreements (SLA)Vendor Management+23

Cvent

Manager Application Support

Aug 2019 – Oct 2020 · 1 yr 2 mos · Gurugram, Haryana, India

Product SupportITILApplication MonitoringMicrosoft OfficeService-Level Agreements (SLA)Budget Management+19

Oracle india pvt. ltd

2 roles

Principal Application Engineer - Cloud Delivery

Promoted

Jan 2016 – Aug 2019 · 3 yrs 7 mos

Managing SaaS applications on cloud. Service delivery, production support, and Operations management with rich experience in project management of BFSI and Healthcare customers, ITIL, Incident, Change and Problem management. Financial Planning, establishing Project Planning & Methodology, Capacity Planning & management. Rich experience in Siebel CRM, Argus Safety and Analytics area of Healthcare and BFSI.
Pricing, Effort Estimation, Scope & Time management, Proposing Solution and business analysis for production support project in healthcare and BFSI domain.
Expertise:
a. ITIL V3
b. MS Office Suite (NIIT)
c. PMP Trained
d. Lean
e. Siebel CRM and Rightnow CRM (CX) Administrator
f. NCFM – NSE Certified in Financial Market
g. Healthcare and Life Sciences domain
h. HIPAA (Health Insurance Portability and Accountability Act)
i. Six Sigma Trained