Aug 2024 – Feb 2025 · 6 mos · Hyderabad, Telangana, India · Hybrid

• Designed & optimized the final offer delivery notification system for the List with Opendoor (LwOD) program, increasing
• agent handoff rates by 24%
• Enhanced Agent Operations dashboard performance from non-responsive state to sub-second load times, achieving over
• 95% performance improvement
• Reduced Sentry-reported failures by 75% (from 4,000 to ~1,000) through proactive error tracking.
• Fortified security infrastructure by rewriting the make-offer portal, protecting 80%+ of Opendoor resale offer traffic
• Technologies: React, GraphQL, Golang, OpenSearch, Kafka, TypeScript, Protocol Buffers, Sentry, DataDog

Sep 2022 – Aug 2024 · 1 yr 11 mos · Hyderabad, Telangana, India · Hybrid

• Sensai Browser: A secure browser built on Electron-JS for accessing critical data and tools onWindows, Mac and Linux
• Led a team of 4, stabilizing the product within 3 months by reducing browser crashes by 99.7%, from over ~3000 to less than ~10 per month.
• Enhanced security with features like disabling screenshot, cut/copy blocking and screen sharing restrictions on video calling apps (Chime, Zoom, Slack).
• Implemented an internal copy-paste functionality to prevent data leakage outside the browser which raised customer satisfaction score by 65%.
• Tech Stack: Electron JS, Typescript, AWS Kinesis, AWS CloudWatch, AWS S3
• SMGT(SageMaker GroundTruth) Video Streaming: Streamed encrypted videos stored in a restricted S3 bucket.
• Revamped APIs for video/audio and waveform data, reduced initial load time by 90% using streaming at backend.
• Reduced latency from 1 min to less than 5 seconds, achieving a 91% performance improvement.
• Increased video support from a maximum of 100-200MB to up to 2GB.
• Tech Stack: React JS, Java, Dagger, AWS
• Resiliency Drive: Ensured service continuity for P0 APIs by creating replica read servers in Europe region to reduce outages and downtime close to ~0%.
• Tech Stack: AWS, Dynamo DB, Java, EC2

Apr 2019 – Aug 2022 · 3 yrs 4 mos · Hyderabad, Telangana, India

• In ServiceNow working with the Security Incident Response team under the umbrella of Security Operations Engineering BU I have played a crucial role in developing multiple key EPICs
• Major Security Incident Management(MSIM): Key contributor in Major Security Incident Management, it provides a unique user workspace and workflow methodology to coordinate various activities across different user groups and resolve major security incidents more efficiently.
• File Explorer: Created File Explorer component based on Seismic framework which is configurable and extensible enough to collaborate with any 3rd party Repository provider like SharePoint, One Drive, Google Drive, Box, etc. This component is always in sync with repository providers and gives access to basic operations like Rename, Move, Copy, Delete, Create Folder, Download etc
• Status Reporting: It provides the ability to generate incremental status reports for managers to track the status of any security incident, it provides the ability to configure branding information, header, footer, performance metrics widgets and much more with real-time preview capability.
• Partial Image Export: Explored and Implemented image export functionality from any website to the status report. Worked closely with Performance Analytics team to add changes to their server with new export capability.
• Security Analyst Workbench: New UI (built on react, redux-observable, rxJS), did major enhancements related to web app performance(improved by 40%)
• SIEM Integrations: Worked on integrating SIEM tools like Splunk, SplunkES and ArcSight with ServiceNow Security Incident Response(SIR).
• Testing Frameworks: Explored testing frameworks for Servicenow inhouse Seismic Framework which uses shadow-dom encapsulation.
• Hands-on: ServiceNow Platform, ReactJS, Redux, RxJS

Mar 2018 – Mar 2019 · 1 yr · Hyderabad, Telangana, India

• Worked on Kony’s DBX (Digital Banking Experience) Online Banking from scratch which is based on MDA (Module Driven Architecture).
• Here I was a single POC for the whole team related to MDA architecture.
• Being part of this team developed some of the critical modules like Accounts, Transfers, and Profile Management using Kony as platforms.
• Developed ES-Lint plugin to avoid wrong coding practices in the Kony environment.
• Developed utility scripts to reduce build time. Brought the build time from ~8min to less than 30 secs

Mar 2017 – Feb 2018 · 11 mos · Hyderabad, Telangana, India

• As part of Kony's Architecture Team, developed Kony’s MDA (Module Driver Architecture) which is based on VIPER architecture.
• Successfully remodeled ESS (Employee Self Service) from MVVM (Model View-View Model) to MDA Architecture.
• Worked as POC for more than 3 teams related to MDA Architecture queries

Feb 2016 – Feb 2017 · 1 yr · India

• A website for sharing of notes among the students of Chhattisgarh Swami Vivekananda Technical University.