Anuj Gill

Operations Associate

Chandigarh, India3 yrs experience

Key Highlights

Expert in fraud prevention and risk analysis.
Strong logistics management and order processing skills.
Proven project management experience in diverse settings.

Stackforce AI infers this person is a Logistics and Technical Support Specialist with strong skills in fraud prevention and project management.

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Skills

Core Skills

Fraud PreventionProblem SolvingLogistics ManagementFreight TransportationProject Management

Other Skills

Fraud InvestigationsFraud DetectionRisk AssessmentFraud AnalysisAnalytical SkillsOrder ManagementCarrier RelationsRoute PlanningInventory ControlDocumentationProblem ResolutionCost ReductionComputer Hardware TroubleshootingTroubleshootingSoftware Troubleshooting

Experience

3 yrs

Total Experience

1 yr

Average Tenure

Current Experience

Apple

Senior Technical Support Specialist

Jul 2024 – Nov 2025 · 1 yr 4 mos · India · Hybrid

As part of Apple’s Tier 2 Senior Escalation Team, I specialized in resolving high-complexity technical and account-related issues while delivering a premium customer experience. My role involved:
Handling escalated cases requiring advanced troubleshooting, cross-functional coordination, and critical decision-making.
Conducting fraud and risk analysis on suspicious account activities, unauthorized purchases, and security-related concerns.
Guiding customers through sensitive scenarios involving Apple ID security, device activation issues, billing discrepancies, and service-level escalations.
Collaborating with engineering, fraud prevention, and backend teams to drive case resolution and maintain Apple’s service standards.
Documenting insights and reporting patterns to help reduce repeat issues and improve internal processes.
This experience strengthened my skills in problem-solving, customer empathy, analytical thinking, and managing high-pressure situations — while ensuring trust, accuracy, and operational excellence.

Fraud InvestigationsFraud DetectionFraud PreventionRisk AssessmentFraud AnalysisProblem Solving+1

Grace logistics inc

Logistics Coordinator

Aug 2023 – Mar 2024 · 7 mos

My R&R as a Logistics Coordinator :
Order Management: Efficiently manage and process customer orders, ensuring accuracy and on-time
delivery.
Carrier Relations: Develop and maintain strong relationships with carriers, negotiating rates and
contracts to optimize shipping costs.
Route Planning: Strategically plan shipping routes to minimize transit times and reduce transportation
costs.
Inventory Control: Monitor inventory levels, implement inventory management strategies, and
coordinate replenishment activities.
Documentation: Prepare and maintain shipping documentation, including bills of lading and customs
paperwork, to ensure compliance with regulations.
Problem Resolution: Proactively identify and resolve logistics issues to minimize disruptions in the
supply chain.
Cost Reduction: Implement cost-saving initiatives, resulting in a [percentage] reduction in
transportation expenses.
As a Drayage Coordinator :
Port Operations: Coordinated the timely pickup and delivery of containers to and from ports,
optimizing the drayage process.
Container Tracking: Implemented tracking systems to monitor container movements, improving
visibility for clients.
Regulatory Compliance: Ensured compliance with port and government regulations, reducing the risk
of penalties and delays.
Cost Efficiency: Implemented cost-effective drayage solutions, resulting in a [percentage] reduction in
transportation expenses.
Vendor Management: Collaborated with drayage service providers to maintain strong partnerships and
negotiate favorable rates.