Anupama Gulia

Product Manager

Bengaluru, Karnataka, India13 yrs 11 mos experience

Most Likely To Switch

Key Highlights

10+ years of experience in product leadership.
Expert in driving customer experience and retention.
Proven track record in e-commerce and healthtech.

Stackforce AI infers this person is a Product Leader specializing in E-commerce and Healthtech with a strong focus on user experience.

Contact

Skills

Core Skills

Product ManagementProduct StrategyCustomer ExperienceHealthcare Technology

Other Skills

Product DesignUser ResearchProduct Road MappingData AnalysisUser EngagementMarket PositioningCompetitive AnalysisUser Generated ContentCommunity BuildingRetention StrategiesUser ExperienceCross-Functional CollaborationGrowth StrategiesCollaboration ToolsFeature Development

About

PRODUCT LEADER | 10+ Years Driving Scalable Innovation Across B2C & B2B Platforms Strategic product leader with 10+ years of experience driving growth and innovation across e-commerce, healthtech, and enterprise SaaS. Expert at defining product vision, leading cross-functional execution, and delivering high-impact solutions. Consistently delivers measurable results in customer experience, retention, revenue, and operational efficiency Expertise: Product vision and strategy, Empathy, Inclusive designs, focus group and user research, market positioning, competitive analysis, story boarding, cross-platform design (mobile/web/desktop), product management. Tech: software engineering, agile development, online services, problem solving.

Experience

13 yrs 11 mos

Total Experience

2 yrs 6 mos

Average Tenure

3 yrs

Current Experience

Nykaa

Principal Product Manager

Jun 2023 – Present · 3 yrs · Bengaluru, Karnataka, India · On-site

Leading Post-Purchase Customer Experience for Nykaa Beauty & Fashion
1) Redesigned the My Orders page to simplify navigation and display key order-related information upfront, eliminating unnecessary clicks.
Reduced customer contact rate by x% through strategic AOP roadmap and product optimizations - Returns & Pickup (-x%), Refund Status (-x%), Where Is My Order (-x%)
x bps reduction in cancellations (from x % to x %) with no increase in cancellation-related CS queries.
2) Automated return approvals, driving xx% auto-approval (+ from xx%) and cutting TAT from 10 hours to <1 sec → Led to ₹xx Cr revenue uplift in Fashion via x% higher M3 repeat
Reduced $X in cost of returns by reducing returns by XYZ bps.
3)Launched self-serve help tools and agent-side enhancements, improving chatbot CSAT by xx% and reducing order cancellations by x%
4) Optimized communication strategy across Push Notification, SMS and Whatsapp → Led to ₹x cr cost savings and x% uplift in organic revenue

Product ManagementProduct DesignProduct StrategyCustomer Experience

Pharmeasy

Principal Product Manager

Nov 2021 – Mar 2023 · 1 yr 4 mos

Owned the launch of the “Pharmeasy Care” healthcare community platform (from 0 to 1 product launch), an unprecedented patient engagement platform in healthcare commerce that provides a support ecosystem between patients, doctors, and caregivers.
Contributed to 2% incremental NU for pharmeasy group, and incremental engagement (SPU) of 20 BPS at platform level.

Product ManagementHealthcare TechnologyUser EngagementProduct Strategy

Myntra

3 roles

Product Lead

May 2021 – Nov 2021 · 6 mos

Product Lead for Myntra's User Generated Content program.
User Generated Content - Providing a trusted community experience to users through products like Ratings, Reviews, Q&A and discussion forums.

Product ManagementUser Generated ContentCommunity BuildingProduct Strategy

Product Manager 3

Oct 2020 – May 2021 · 7 mos

Product owner for Retention charter
Driving growth for early shoppers and aiming to increase repeat purchase rate. Responsible for delivering high impacted features under these themes such as Habit Formation, FOMO, User Delight, Journey Shaping, and Trust Building.
Launched some high impacted features and industry-first features such as Body shapes and Styling ideas.

Product ManagementRetention StrategiesUser ExperienceProduct Strategy

Product Manager 2

May 2019 – Oct 2020 · 1 yr 5 mos

Driving growth for Myntra with Product Led Innovations across user journey with a cross-functional team of Product Management, Engineering, Analytics, Design, and Quality.
Champion the growth process:
Analyze, prioritize, build, experiment, learn, Repeat

Product ManagementCross-Functional CollaborationGrowth StrategiesProduct Strategy

Microsoft

4 roles

Product Manager

Promoted

Aug 2017 – May 2019 · 1 yr 9 mos

Working on Microsoft Teams product.
Microsoft Teams is a chat-based workspace and a hub for teamwork in Office 365.
Delivered wiki app features that aim to provide the note-taking app with full collaboration within teams.

Product ManagementCollaboration ToolsFeature DevelopmentProduct Strategy