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Anupama Sharma

Project Manager

New Delhi, Delhi, India6 yrs experience

Key Highlights

  • Proven track record in project coordination and customer experience.
  • Strong expertise in business development and client acquisition.
  • Innovative ideas for process improvement and productivity.
Stackforce AI infers this person is a versatile professional with strong capabilities in project management and business development across various industries.

Contact

Skills

Core Skills

Project CoordinationCustomer Relationship ManagementBusiness DevelopmentClient Acquisition

Other Skills

Back-end OperationsEnd to End SolutionsCustomer Relationship Management (CRM)LeadershipManagementStrategic PlanningClient Relationships StrengtheningTeam ManagementVendor EmpanelmentMarket ResearchTechnical RecruitingBusiness StrategyTalent AcquisitionRecruitingEmployee Engagement

About

As an accomplished professional with experience across multiple industries, I have developed a strong foundation in project coordination, customer experience, human resources, and business development. At Team Virtuoso India, I served as a Project Coordinator, where I managed data research projects and led the lead generation team. I also oversaw over 100+ content creators on a daily basis, ensuring they met their monthly targets. Additionally, I played a key role in recruitment efforts. My expertise in social media marketing helped promote the MxTakaTak app, and I frequently used tools such as Hubspot, Analytics, Hootsuite, and Shopify to achieve our goals. During my time at Airbnb India, I served as a Customer Experience Specialist. I was responsible for responding to customer calls and queries and adhering to service-level agreements. I also managed funds across a variety of systems, identified potential loss situations, and relayed user experience feedback to improve our platform. At Intelnet Global Services, I worked as a Sr. Executive, performing HR transaction processing in SAP and coordinating various recruitment activities. I was responsible for end-to-end people process support and payroll management for a large employee base across various entities. Additionally, I played a key role in maintaining coordination within the finance team and payroll vendor as per defined timelines. As a Sr. Executive-Business Development & Sales at Planman Media, I identified, negotiated, and managed strategic relationships with potential clients. I prepared business presentations and proposals, showcased company capabilities to prospective clients, and coordinated with HR Directors, MDs, to promote our brand name. I was also responsible for gathering market and client information and closing sales deals by negotiating contracts and integrating contract requirements with business operations. In my role as a Business Development Executive at Concepts Human Resource, I identified and generated new business opportunities and clients for a range of services across India. I prepared action plans, gathered data, and scheduled to identify the target market. Additionally, I provided demo presentations at client places and created necessary proposals for client interaction. Throughout my career, I have brought innovative ideas for process improvement and increased productivity to each organization. My expertise in project coordination, customer experience, human resources, and business development allows me to thrive in dynamic environments and exceed expectations.

Experience

6 yrs
Total Experience
1 yr 2 mos
Average Tenure
--
Current Experience

Virtuoso india

Project Manager

Oct 2021Oct 2022 · 1 yr · New Delhi, Delhi, India

Back-end OperationsEnd to End SolutionsCustomer Relationship Management (CRM)Project CoordinationCustomer Relationship Management

Sungard - now part of fis

Dispute Analyst

May 2020Dec 2020 · 7 mos · Gurgaon, India

Airbnb

CX Specialist

Apr 2018May 2020 · 2 yrs 1 mo · Gurgaon, India

Serco

HR Advisor - HR Shared Services

Oct 2016Jan 2018 · 1 yr 3 mos · Gurgaon, Haryana, India

Planman hr pvt ltd

Sr. Executive-Business Development

Jun 2015Sep 2016 · 1 yr 3 mos · New Delhi

  • Acquisitions of new clients regularly with a major focus on IT, E-commerce and BSFI clients.
  • Identifying the right people in the organization by mapping the client.
  • Giving presentations for Head HR level people and helping them understand the service offerings what my organization has and convincing them for empanelment.
  • Meeting the Vendor Managers and Talent Acquisition heads and identifying their pain areas
  • make them believe that it will be a win-win situation for both client and my organization by partnering with them and helping them in their hiring needs.
  • Understand the business serve as a key member of the HR and IT team to assist in driving business results. Drive systemic organizational and people strategies that are aligned to the business strategy.
  • Strategy driven approach toward identifying the customer.
  • Mapping the customer based on the internal capabilities.
  • Getting clients through all means of business Permanent & Contract in IT and NON IT as well in accordance of requirements and bought clients across India
  • Able to multi-task, deal with ambiguity, and work in a team environment recognize trends and identify systematic approaches to solving problems in this fast moving, dynamic environment.
Business DevelopmentClient Acquisition

Confidential (management consulting)

Business Development Executive

Aug 2014Jun 2015 · 10 mos · New Delhi Area, India

  • Identifying and generating new business opportunities for the company.
  • Market Research and Analyzing Prospective sectors.
  • Networking and Generating References to develop prospects.
  • Approaching prospects through calling and mails.
  • Appointment and meeting to create bonding and converting prospects to clients.
  • Signing up Financial Terms and generating fresh positions for the recruiters.
  • Briefing the team on the new client and the mandate created.
  • Supporting both client and team member for a flawless recruitment process.
  • Tracking timely Payments after joining of the candidate to the client.
  • Stay connected with the Existing & New Client for recurring business opportunities.
Business DevelopmentClient Acquisition

Education

Kendriya Vidyalaya

10th

Jan 2007Jan 2008

Kendriya Vidyalaya

Jan 2009Jan 2010

Government Degree College Udhampur

Bachelor of Business Administration (B.B.A.)

Jan 2011Jan 2014

Institute of Management Technology, Ghaziabad

Master of Business Administration (MBA)

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