Anurima Ghosh

Recruiter

Bengaluru, Karnataka, India9 yrs 6 mos experience

Key Highlights

  • Expert in global HR operations and compliance.
  • Proven track record in process automation and improvement.
  • Strong leadership in employee lifecycle management.
Stackforce AI infers this person is a Human Resources professional specializing in global HR operations and employee engagement.

Contact

LinkedIn

Skills

Core Skills

Global Hr Operations & Service DeliveryBackground Verification (bgv) & ComplianceEmployee Lifecycle Management (onboarding To Exit)Hr Service DeliveryTalent Acquisition & Bgv

Other Skills

Global BGV Compliance & Governance (SME-level expertise)Workday Process Automation & HR Digital TransformationPolicy & SOP DevelopmentVendor & Stakeholder ManagementPeople Leadership & SME AdvisoryWorkday, SAP & ServiceNow Administration (end-to-end HR operations)Leave of Absence Policy Design & Automation (global rollout in Workday)Global Onboarding & Orientation Programs (employee experience focus)SLA Monitoring & RCA Reporting (service delivery excellence)Escalation & Issue Resolution (handling high-level HR cases)North America LOA Compliance (FMLA, statutory leaves)Employee Data Management (EDM) (HRIS & records governance)Policy Calls & Employee Advisory (explaining HR frameworks to employees)ServiceNow & Workday Transactions (case management & HR workflows)Cross-functional Collaboration (payroll, ER, benefits teams)

About

As a Human Resources professional with a strong foundation in global HR operations and people processes, I specialize in building efficient, compliant, and employee-friendly systems that bridge organizational goals with employee success. Currently, I serve as a Senior People Operations Specialist at ThoughtWorks, where I manage end-to-end background verification (BGV) processes across India and multiple international regions (UK, Spain, Netherlands, Romania, US, and Canada). My role extends to process design, compliance, automation, and stakeholder management, ensuring smooth onboarding and seamless exits for employees while maintaining the highest standards of governance. Over the years, I’ve built diverse experience across leading organizations like Palo Alto Networks, Accenture, and Animazione Visual Studio, where I have driven initiatives in HR service delivery, policy design, employee engagement, training & development, recruitment, and absence management. I’ve also worked on automation projects, audits, and global alignment initiatives that streamlined operations across geographies, delivering measurable impact in efficiency and risk reduction. Core strengths: ✔ Global HR Operations & Service Delivery ✔ Employee Lifecycle Management (Onboarding to Exit) ✔ Background Verification (BGV) & Compliance ✔ HR Systems (Workday, SAP, ServiceNow) ✔ Process Improvement & Automation Initiatives ✔ People Management & Leadership ✔ Stakeholder & Vendor Management What drives me is the opportunity to create HR processes that are not just compliant and efficient, but also human-centric, enabling employees to feel supported while aligning with organizational objectives. 📌 I’m always open to exchanging insights on HR transformation, digital HR tools, compliance, and people operations best practices. Let’s connect and explore ways to build workplaces that balance efficiency with empathy.

Experience

9 yrs 6 mos
Total Experience
1 yr 3 mos
Average Tenure
4 mos
Current Experience

Cloudflare

People Operations Specialist

Jan 2026 – Present · 4 mos · Bengaluru, Karnataka, India · Hybrid

Conviva

Senior Human Resources Generalist

Sep 2025 – Jan 2026 · 4 mos · Bengaluru, Karnataka, India · On-site

Thoughtworks

Senior People Operations Specialist

Jun 2024 – Aug 2025 · 1 yr 2 mos · Bengaluru, Karnataka, India · Hybrid

  • Own end-to-end BGV across India, UK, Spain, Netherlands, Romania, US & Canada; standardize checks, TATs, and risk controls.
  • Govern client-specific BGV parameters and deployment readiness; ensure zero slippage before project onboarding.
  • Design & implement SOPs/policies for BGV, employment verification and exits; drive process improvement and governance.
  • Lead global vendor alignment (1–2 partners) with regional exceptions; manage SLAs, KPIs and escalation paths.
  • Run quarterly BGV audits with CAPA tracking; monitor vendor performance and compliance trends.
  • Drive Workday automation to reduce manual touchpoints and error rate; propose validations and workflow optimizations.
  • Manage employment verifications (India/UK) and exit lifecycle (India) end-to-end; partner with client SPOCs, Legal, Delivery and vendors.
Global BGV Compliance & Governance (SME-level expertise)Workday Process Automation & HR Digital TransformationPolicy & SOP DevelopmentVendor & Stakeholder ManagementPeople Leadership & SME AdvisoryGlobal HR Operations & Service Delivery+1

Palo alto networks

Human Resources Operations Specialist

Jun 2022 – May 2024 · 1 yr 11 mos · Bengaluru, Karnataka, India · Hybrid

  • Delivered global onboarding/orientation programs to uplift new-hire experience.
  • Administered HR services via Workday, ServiceNow & SAP (HR); managed ticket queues, weekly reports, SLA tracking, escalations & RCA.
  • Designed the Leave of Absence (LOA) policy and automated leave workflows in Workday; owned end-to-end leave administration.
  • Issued visa/travel documentation for on-site assignments and business travel.
  • Initiated voluntary resignations in Workday and supported offboarding transactions.
  • Verified leave documentation and approvals; ensured adherence to policy and audit readiness.
  • Provided backend HR services across hire-to-retire: transfers, payroll inputs, data updates and exits.
Workday, SAP & ServiceNow Administration (end-to-end HR operations)Leave of Absence Policy Design & Automation (global rollout in Workday)Global Onboarding & Orientation Programs (employee experience focus)SLA Monitoring & RCA Reporting (service delivery excellence)Escalation & Issue Resolution (handling high-level HR cases)Global HR Operations & Service Delivery+1

Accenture

HR Service Delivery Analyst

Apr 2020 – May 2022 · 2 yrs 1 mo · Bengaluru, Karnataka · Hybrid

  • Project 1: North America Absence Management Team (US & Canada)
  • Acted as SME & LOA Advocate for statutory leaves including FMLA, parental, medical, military, study and personal leave.
  • Conducted policy calls with employees, explaining leave eligibility, documentation, and compliance requirements.
  • Coordinated with Payroll, ER, and Benefits teams to ensure correct pay adjustments and benefits continuity.
  • Verified supporting documents for leave requests, ensuring compliance with US/Canada federal and state laws.
  • Administered and processed leave cases in Workday & ServiceNow, maintaining SLA performance and audit readiness.
  • Delivered employee advisory support on complex absence queries, mitigating compliance risks.
  • Project 2: UPS Project (HR Service Delivery)
  • Supported the Employee Data Management (EDM) team; maintained accuracy of records across HR systems.
  • Analyzed and resolved medium-to-high complexity HR cases related to hire-to-retire lifecycle.
  • Executed transactions across Workday, ServiceNow, and SAP, including onboarding, compensation, transfers, and exits.
  • Collaborated with peers and supervisors to provide inputs on HR data governance and process improvements.
  • Handled employee queries and escalations, ensuring SLA adherence and strong client satisfaction.
  • Contributed to HR service delivery optimization, leveraging process knowledge to reduce turnaround times.
North America LOA Compliance (FMLA, statutory leaves)Employee Data Management (EDM) (HRIS & records governance)Policy Calls & Employee Advisory (explaining HR frameworks to employees)ServiceNow & Workday Transactions (case management & HR workflows)Cross-functional Collaboration (payroll, ER, benefits teams)Employee Lifecycle Management (Onboarding to Exit)+1

Animazione visual studio

Assistant Manager Human Resources

Jun 2018 – Apr 2020 · 1 yr 10 mos · Bengaluru Area, India · On-site

  • Led talent acquisition, BGV and onboarding across functions.
  • Conducted induction & L&D programs; strengthened role readiness.
  • Supported employees on leaves, reimbursements, compensation; resolved HR queries.
  • Drove HR policy development/implementation; ensured consistent adoption.
  • Managed performance management cycles and timesheet governance.
  • Ran employee engagement initiatives; handled grievances and exit lifecycle.
Talent Acquisition & BGV (end-to-end recruitment lifecycle)Employee Induction & Training Design (L&D initiatives)Performance Management & Grievance HandlingCompensation & Timesheet Governance (workforce compliance)Employee Engagement Programs (building workplace culture)Talent Acquisition & BGV+1

Talent corner hr services pvt ltd

Human Resources Manager

Mar 2017 – May 2018 · 1 yr 2 mos · Kolkata Area, India · On-site

  • Built the end-to-end recruitment process for the Kolkata branch; defined metrics and instituted regular reporting.
  • Implemented market best practices in sourcing/selection; optimized funnel quality and cost.
  • Owned the social media recruitment strategy by job family/function.
  • Conducted managerial-level interviews; ensured process compliance with labor legislation.
  • Managed & developed a team of recruiters/BDEs; trained line managers on interviewing.
  • Served as single point of contact for client HR managers; maintained stakeholder satisfaction.
  • Oversaw BGV, orientation, attendance, leaves, compensation & exits to ensure compliance.
Branch-level Recruitment Strategy & ExecutionVendor Relationship & Stakeholder ManagementM+ Level Hiring & InterviewingTeam Leadership & Recruiter DevelopmentPayroll, Attendance & Exit Lifecycle ManagementTalent Acquisition & BGV+1

Pegasus institute for excellence

Consultant Trainer

Jul 2016 – Feb 2017 · 7 mos · Bangalore · On-site

  • Designed and facilitated experiential corporate trainings (onsite/offsite).
  • Created program proposals, designs, case sheets and post-program reports.
  • Delivered knowledge management workshops; conducted feedback analysis.
  • Supported practice development content and intervention closure documentation.
  • Progressed towards facilitator/consultant roles through structured KM & F&C tracks.
Experiential Training Design & FacilitationCorporate L&D Program ManagementProposal Development & Client EngagementKnowledge Management WorkshopsFeedback Analysis & Continuous Improvement

Janalakshmi financial services

Employee Data Management (Trainee)

Mar 2016 – May 2016 · 2 mos · Bangalore

Wipro

Graduate Management Trainee

Aug 2014 – Oct 2014 · 2 mos · Kolkata, West Bengal, India

Education

Acharya

PGDM

Aug 2014 – Jul 2016

Acharya

PGDM — Human Resources Management and Services

Jan 2014 – Jan 2016

West Bengal University of Technology, Kolkata

Bachelor of Business Administration - BBA — Human Resources Management and Services

Jan 2011 – Jan 2014