Arohan Kumar

Operations Associate

Bengaluru, Karnataka, India2 yrs experience

Most Likely To Switch

Key Highlights

Streamlined onboarding processes, reducing time by 20%.
Automated operational tasks, achieving 25% effort reduction.
Developed dashboards for KPI tracking and performance insights.

Stackforce AI infers this person is a Data-Driven Operations Associate with expertise in SaaS and customer-centric solutions.

Contact

Skills

Core Skills

Operational OptimizationData AnalysisOperational EfficiencyPartner ManagementWeb Development

Other Skills

SLA Management & ComplianceCRM Management (Merchant/Partner Data)Communication & CoordinationWorkflow Streamlining (20% faster onboarding)Back-End Web DevelopmentOptimizing PerformanceOperational AnalysisProcess Automation & Efficiency ImprovementData Accuracy & ValidationReporting & Compliance MonitoringEscalation & Issue ResolutionVendor/Partner CommunicationIdentifying Repetitive Tasks & Automating ThemClient/Partner EngagementTime-Sensitive Task Management

About

Aspiring Operations Associate | Data Enthusiast | Customer-Centric Professional I specialize in optimizing operations with experience in web development, sales, and customer service. At Urban Company, I streamlined onboarding and fulfillment, and at Sun Pharmaceutical, I enhanced website functionality and user engagement. Excited to apply my skills in a data-driven Operations Associate role. Let’s connect to explore how I can help drive efficiency and success!

Experience

2 yrs

Total Experience

1 yr

Average Tenure

1 yr 3 mos

Current Experience

Meesho

Operation & Growth Associate

Feb 2025 – Present · 1 yr 4 mos · Bangalore Urban, Karnataka, India · Remote

Operations & Growth Associate
Partnered with internal teams to align operational strategies with business hiring needs and merchant onboarding requirements.
Served as the primary point of contact for cross-functional stakeholders, ensuring smooth communication and quick issue
resolution.
Conducted talent mapping and market research, strengthening merchant onboarding and product enablement strategies.
Managed and updated merchant data in CRM platforms, ensuring accuracy for reporting and compliance.
Performed data analysis on recruitment and onboarding metrics, creating dashboards to track KPIs and service delivery
performance.
Identified and automated repetitive operational tasks, reducing manual effort by 25% in collaboration with product teams.
Developed and maintained SOPs and process documentation, standardizing workflows and enabling process scalability.
Presented weekly operational insights and recommendations to senior management, influencing strategy and process

SLA Management & ComplianceCRM Management (Merchant/Partner Data)Operational OptimizationData Analysis

Urban company

2 roles

Category Associate

Promoted

May 2024 – Jan 2025 · 8 mos

Operations & Partner Management Specialist — Fulfillment & Customer Relations Coordinator
During my time at Urban Company, I worked across operations, partner management, and customer fulfillment, driving efficiency
and ensuring seamless execution.
Onboarded 15+ service partners during peak season with 100% accuracy in documentation, verification, and training.
Coordinated 3800+ service jobs, maintaining a 95% completion success rate through real-time partner and customer alignment.
Resolved 200+ partner issues (payments, app functionality, service disputes) while maintaining SLA compliance.
Handled 200+ customer support cases with a 95% satisfaction rate through quick and effective resolutions.
Conducted 50+ structured partner surveys, providing actionable insights for product and process improvements.
Streamlined onboarding and scheduling workflows, increasing efficiency and partner onboarding speed by 20%.
Proposed and piloted a new issue-triaging workflow, later adopted city-wide, reducing resolution time by 35%.
Collaborated with the General Manager during operational reviews, gaining exposure to strategic planning and execution.

Communication & CoordinationWorkflow Streamlining (20% faster onboarding)Operational EfficiencyPartner Management

Operation executive

Feb 2024 – Apr 2024 · 2 mos

Sun pharmaceuticals

Website Developer

Apr 2023 – Jun 2023 · 2 mos · Mumbai, Maharashtra, India · On-site

Developed a blog website panel for Sun Pharma, ensuring seamless functionality and user experience.
Enhanced the company’s online presence by creating an interactive and visually appealing platform.
Collaborated with cross-functional teams to gather requirements and implement innovative solutions.
Streamlined website performance, resulting in increased traffic and engagement.

Back-End Web DevelopmentOptimizing PerformanceWeb Development