Aug 2022 – Sep 2023 · 1 yr 1 mo · Bengaluru, Karnataka, India

• Contributed as an individual contributor on Twilio Flex Contact Center, building core features with React.js, Redux, Enzyme, Testing Library, WebSockets, and WebRTC, while owning customer escalation resolution.
• Led Twilio Segment Unify integration from MVP to customer pilot using Google CCAI interactions and Google AI (transcript summarization + conversation intelligence), including R&D with WebRTC forking.
• Co-developed MVP frontend and middleware in a 2-day hackathon, closely collaborating with AI and backend engineers, and led production delivery by unblocking cross-team dependencies ahead of committed timelines.
• AI-assisted agent and customer experience through virtual agent handoff, intent-aware routing, real-time guidance, and contextual interaction insights, aligned with Twilio Flex + CCAI patterns.

Mar 2021 – Aug 2022 · 1 yr 5 mos

• Customer-facing SPOC for Smart Site Safety Solution and Smart Parking Solution; led requirement intake and architecture/development for full-stack IoT Platform v2 and Smart Site Safety; delivered 10+ additional applications within the first year.
• Grew the team 5x and managed a 12-person cross-craft engineering team across all engineering disciplines for Smart Site Safety and Smart Parking.
• Architected Smart Site Safety Solution device solutions across worker tracking, emergency alerts, geofencing, and map analytics for construction-site deployments using TimescaleDB for time-series telemetry, OpenStreetMap-based GIS mapping, and ingesting LoRaWAN device data via MQTT and REST APIs (including 10,000+ real-time devices and ~40,000 messages/sec scale targets).
• Delivered customizable real-time dashboards (graphs/charts) for Smart Site Safety and Smart Parking, handling millions of time-series data points.
• Migrated legacy IoT platform built with Angular and MongoDB (scaling bottlenecks) to a modern, responsive React + TypeScript frontend and containerized, multi-tenant scalable backend using PostgreSQL, Node.js, and Apache Kafka; deployable on-prem or on public clouds like AWS/GCP via Docker and Kubernetes, with monitoring using Prometheus and Grafana; reduced end-to-end latency to sub-millisecond and improved throughput to 100,000 packets/sec (4x).

Nov 2019 – Feb 2021 · 1 yr 3 mos

• Responsible for managing internal projects, client engagement, requirement gathering, software architecture, backend development, UI/UX design and development
• Delivered 2 full-stack applications within a period of 5 months and delivered around 10 + frontend applications within a year
• Migrated the company’s tech stack from MEAN to PSQL, Koa+ Graphql, React stack and trained existing developers for the new stack
• Structured development processes using reusable, modular and containerized code and reduced the development time by 70%

May 2017 – Oct 2019 · 2 yrs 5 mos

• Lead the development and management of the company's flagship products, such as Alphacare and the IOTIF Trainer Kit
• Trained 20+ junior developers in ReactJS, Python, PCB design, and C++
• Responsible for selection of technologies, hardware design, software architecture, backend development, and frontend design
• On the software side, researched and brought in several new technologies and reduced the cost of development. On the hardware side, lead PCB design, circuit design, and manufacturing efforts

Apr 2016 – May 2017 · 1 yr 1 mo

• Gave 50+ workshops on IoT, Embedded Hardware and Software, Python, OpenCV and Electronics for 500+ students and professionals
• Worked on embedded firmware development, IoT framework development, object recognition algorithms and gesture detection using OpenCV etc.,

Dec 2011 – Jul 2013 · 1 yr 7 mos · Chennai, India · On-site

• Designed and developed front-end of multiple websites, on top of proprietary CMS using HTML,CSS and PHP