Aug 2024 – Jun 2025 · 10 mos · Remote

• Managed a high-volume portfolio of 1,000–1,200 accounts, delivering tailored guidance to boost adoption, engagement, and satisfaction.
• Drove upsell, cross-sell, and expansion motions, partnering with internal teams to increase ARR and broaden Adobe’s footprint.
• Collaborated cross-functionally to resolve issues quickly and ensure a seamless customer experience.
• Built and strengthened executive-level relationships, elevating Adobe’s presence within C-suite and strategic business functions.
• Led end-to-end expansion cycles, negotiating and closing growth deals aligned to customer goals.

May 2022 – Apr 2024 · 1 yr 11 mos · Bengaluru, Karnataka, India · On-site

• Managed 190+ accounts as the primary point of contact, delivering tailored solutions and driving customer engagement to enhance satisfaction and loyalty.
• Capitalized on upsell and cross-sell opportunities, collaborating with internal teams to deliver additional value, increase revenue, and expand service offerings.
• Proactively resolved customer issues by working closely with cross-functional teams, ensuring timely solutions and consistently high levels of customer satisfaction.
• Fostered long-term relationships through regular check-ins, defining actionable next steps, and ensuring continued commitment and engagement from customers.
• Negotiated and closed successful deals, aligning customer needs with internal capabilities to achieve sales targets while maintaining strong collaboration with sales engineering for seamless service delivery.