Jul 2024 – Jan 2026 · 1 yr 6 mos · Bengaluru, Karnataka, India · Hybrid

• As Head of Engineering for Zuora’s Payments and Accounts Receivables, I lead the engineering strategy, architecture, and execution of enterprise platforms that accelerate cash collections, automate the invoice-to-cash process, and enable seamless global payment experiences.
• My focus areas include optimizing authorization rates, gateway routing, fraud detection, smart retries, tokenization, and global payment methods. In parallel, I drive AI-powered AR automation solutions that streamline collections and give CFOs real-time visibility and predictability into cash inflows.
• I also lead initiatives in AI and performance engineering, leveraging predictive collections and at the same time ensuring availability, scalability, and reliability. These efforts ensure our SaaS platforms operate at enterprise-grade scale with 99.9% uptime, while meeting strict compliance standards.
• Additionally, I have scaled and led global engineering teams across India and China, fostering a high-ownership culture of agility, innovation, and excellence. Partnering closely with product and business teams, I align engineering with strategic goals to improve forecasting accuracy, accelerate revenue recognition, and support payments global market expansion.

May 2024 – Present · 2 yrs 1 mo · Bengaluru, Karnataka, India

• Advising on Technology, Data Strategy and Product Innovations

Jun 2020 – Jul 2024 · 4 yrs 1 mo · Bengaluru, Karnataka, India

• I head Fi's platform innovation, which started with overhauling Fi's foundational data, set benchmarks in data engineering standards, reliability, and established a robust Observability stack. My role involves key decisions on Fi's Analytics and ML Streams, spanning Data Workflows, Quality, Discovery, Metadata, Schema Services, Ingestion, Data Lake, Segmentation, Lifecycle Management, Data Science experimentation, Regulatory Reporting, and Stack Observability. Additionally, I drive comprehensive Data Sharing initiatives.
• Engineering Head - User Fraud & Risk for Fi Payments and Onboarding.
• In the CX platform, I head Omni channel integration for chat and call, incorporating ML initiatives to enhance customer experiences. Built a platform to gather data from various Customer interaction touch points to improve product and support experiences.
• I head the engineering team in customer acquisition, employing ML models for diverse acquisition strategies.

Oct 2019 – May 2020 · 7 mos · Gurugram, Haryana, India

• As the Head of Engineering, I have played a pivotal role in shaping the digital marketplace for trucking logistics, connecting Shippers and Suppliers, and overseeing Software Engineering, Data Engineering/Analytics, SRE, Integration with Partner Systems and building 10x teams.
• Digital Marketplace: Architected a versatile digital marketplace, incorporating a Micro-service-based structure powered by Golang. This encompassed the creation of essential components such as the Search platform, Discovery, Consumer Pricing, and the bidding platform. This included services for Driver, Customer App along with the core marketplace and payments platform through PayTM Bank.
• Fleet Management: Oversaw the successful expansion of our fleet management product, scaled our telematics infrastructure, emphasising rigorous supplier onboarding verification and seamless Partner System Integration for document and vehicle validation.
• Fraud Prevention: Played a crucial role in mitigating various forms of fraud across diverse verticals, developing robust anomaly detection and real-time decision engines. This included the creation of real-time rules and decision engines, as well as establishing the foundation for an ML-based training and actioning system.
• Communication Platform: Engineered a highly scalable communications platform to facilitate notifications across multiple channels and enable the creation of enticing offers.
• Observability and Analytics Stack: Spearheaded the implementation of a comprehensive observability stack, featuring Prometheus and Grafana, from the ground up. I leveraged MapMyIndia's Geo-fencing capabilities to harness geographical information for optimizing logistics operations and real-time alerting and notifications.
• Price Matching and Bidding: Laid the foundation for a dynamic price matching and bidding platform, enabling suppliers to place competitive bids for trips.

Jan 2019 – Oct 2019 · 9 mos · Greater Chennai Area

• FRESHWORKS 360 Product
• I played a pivotal role in shaping a comprehensive, multi-tenant, and scalable customer engagement platform. My contributions encompassed product architecture, the development of innovative solutions, and the assembly of an exceptional team of engineers, including 12+ engineers and apprentice Engineering Managers.
• Through these efforts, we successfully delivered a solution that empowers businesses to effectively manage customer relationships, deliver seamless, integrated customer experiences, and capture and leverage customer data across all touch points.

Mar 2016 – Dec 2018 · 2 yrs 9 mos · Greater Chennai Area

• As a Technical Architect at the CTO's Office, I spearheaded the creation of a Data Lake, playing a pivotal role in democratizing data at Freshworks.
• My responsibilities included:
• Architecting, Designing, and Building a Data Lake from the ground up, enabling fast ingestion, integration, and distribution of large-scale data across various delivery channels for self-service.
• Designing and implementing a multi-layer architecture capable of supporting diverse workloads, including batch processing and micro-batch streaming jobs.
• Collaborating closely with Analytics and Machine Learning teams to implement solutions involving heterogeneous components such as AWS Lambda Architecture, SQS, and scalable, fault-tolerant Batch & Real-Time Hadoop Systems.
• Leading use case discovery, cluster sizing, installation, Big Data Enterprise security, data ingest pipelines, ETL processing, and general Cluster Administration and tuning, offering these services to the entire organization.
• This effort played a crucial role in making data more accessible and actionable across the organization.

Dec 2012 – Feb 2016 · 3 yrs 2 mos

• Led CRM redesign for mobile/tablet platforms using JEE6, Backbone.js, and RESTful services, driving a major architectural shift.
• Contributed to "hype.it," Banca Sella's Money Manager Product, focusing on transaction categorization and core banking integration.
• Collaborated with Startups in Banca Sella's Startup incubator - Sella Lab.
• Partnered with Enterprise Architects to launch OpenAM - SSO in the bank's infrastructure.
• Mentored and led workshops on JEE6-7, Big Data, SOA initiatives, and Scrum for teams in Italy and India.

Jul 2008 – Nov 2012 · 4 yrs 4 mos

• Started as a Java/JEE developer in the Finance domain, then transitioned to an Architecture role where I primarily focused on identifying the most suitable technology, tools, and methodologies for Banking Domain and transactional distributed systems.

Aug 2005 – Jun 2008 · 2 yrs 10 mos