Nov 2023 – Nov 2025 · 2 yrs · Hyderabad, Telangana, India · Hybrid

• Built a scalable, extensible workflow engine powering onboarding, offboarding, refunds & loans—domain-agnostic by design - Journey
• https://www.freshworks.com/freshservice/journeys/
• Built a scalable LinkedIn–Freshsales integration that auto-syncs and enriches leads for faster, smarter selling
• https://www.freshworks.com/apps/linkedin_sales_navigator/

Feb 2022 – Nov 2023 · 1 yr 9 mos

Sep 2020 – Feb 2022 · 1 yr 5 mos

• Contributions to product lifecycle:
• Leading the project SIP Feature Server and driving requirement from Product Management team.
• Planning the effort estimation, execution, design, implementation, code review, test and delivery of requirements from PMs.
• Work with global teams and other stakeholders to drive the requirement to completion.
• Managing team’s growths, improving team efficiency, hiring and contributing to organizations growth.
• Contributions to development:
• Voice Microservices
• o Created Single Jenkins pipeline to handle all stages of SDLC before its deployment in azure production with help of GitHub workflow and GitHub CLI to deploy docker build in azure dev and stage environments.
• o Developed unit test and regression test frameworks for all voice microservices.
• o Complete ownership of all CI-CD activity for all voice microservices to make it smooth and resilient.
• SIP Feature Server
• o Designed and developed Stats and Resiliency monitoring matrices in SIP Feature Server with Prometheus and Grafana and deployed in AWS Cloud.
• o Extensive Performance improvement of Genesys Dialplan module which is critical in all of the calls.
• o Improved Voicemail call throughput to 10 times more in SIP Feature Server.
• o Design and develop Support for JDK11 and Spring 5.

Jun 2017 – Sep 2020 · 3 yrs 3 mos

• Contributions:
• Designed deployment architecture of Genesys SIP Device Management in Cloud (AWS).
• Developed support in Device Management required for it to be deployed in Cloud (ZTP of Polycom, S3 storage for IP Phones firmware, Load Balancing, IAM role-based authentication etc)
• Designed and Developed support for graceful shutdown of SIP Feature Server
• Developed Bulk Upgrade framework for SIP Feature Server with Python to upgrade all feature Servers in production within few minutes.
• Designed and Developed support for TLSv1.2 and above protocols in SIP Feature Server.

Jun 2013 – Jun 2017 · 4 yrs

• Contributions:
• Designed and Developed UI for Device Management solution which is provisioning tool for SIP Phones in contact center.
• Added support for Yealink, AudioCodes and Polycom in Device Management.
• Added Genesys brand IP Phone support to Device Management.
• Implement pagination API to list thousands of SIP Phones in device management
• Designed Rest APIs for Device management
• Developed multiple features like HTTPS, DHCP provisioning, Syslog, IP Phones Firmware upgrade, LDAP, ACD support in device management, Personal Greetings in voicemail.