Ashish Bali — CEO
With over 25+ years of professional experience, my role as AppleCare Channel Management Regional Lead at Apple has been the pinnacle of a career dedicated to spearheading customer facing technology development initiatives and enhancing customer relationships, which span over India, Middle East, Africa, Turkey and the CIS Countries. Previously, as the Head of Care at Tata Teleservices, I developed a strong foundation in data management and analysis, which now enables me to drive strategic decisions and cultivate robust CRM systems and process automation. My core competencies lie in fostering effective customer engagement and utilising technology to streamline processes to innovate and exceed customer expectations. My focus on detailed, data-driven strategies, coupled with a commitment to operational excellence, equips me to contribute significantly to our team’s success.
Stackforce AI infers this person is a seasoned leader in customer relationship management and technology development within telecommunications.
Location: Gurgaon, Haryana, India
Experience: 28 yrs
Skills
- Customer Relationship Management (crm)
- Channel Management
Career Highlights
- 25+ years in customer engagement and technology.
- Expert in CRM systems and process automation.
- Proven track record in strategic decision-making.
Work Experience
Apple
AC Channel Management Regional Lead (16 yrs 3 mos)
Nokia
Care Operations Head (2 yrs 3 mos)
Tata Teleservices
Head of Customer Care - Pay & Rural Telephony (2 yrs 8 mos)
Philips Engineering Solutions
National Service Manager (2 yrs 10 mos)
Manager Service Management (4 yrs)