Feb 2025 – Present · 1 yr 4 mos · New Delhi, Delhi, India · Remote

Jul 2024 – Dec 2024 · 5 mos · Remote

• As SME and former customer (customer “Zero”) of the platform, have guided and facilitated several Fortune 100 global enterprises with Digital Transformation in Talent Management, Talent Acquisition and Resource Management space and helped them achieve strategic business outcomes
• As a trusted advisor, have helped enterprises adopt and achieve a Talent-centered approach. Have strategized and consulted with global corporates in Resource Management, Talent Acquisition and Organization Design space and helped them establish their Global Job Architecture, Skills Taxonomy and manage Role and Skill relevancy
• Have built strong executive level relationships with customers as a strategic business partner to deliver value through a deep understanding of their organization environment , business priorities and work culture
• Leveraging NPS surveys to measure customers' and candidates' experience, devised insightful roadmap to benefit executive stakeholders on both sides of the table

Apr 2020 – Jul 2024 · 4 yrs 3 mos · Remote

• Leading a team of 5 CS Directors managing over 30 marquee customers across EMEA and APAC and a portfolio of over $20M , with a focus on GRR, NRR, Renewals, Reference-ability and Adoption. Enabling customers leverage state-of-the art edge tech powered by Gen AI
• In an advisory capacity, helped enterprises adopt and achieve a Talent-centered approach. Have strategized and consulted with global corporates in Talent Management and Organization Design space and helped them establish their Global Job Architecture, Skills Taxonomy and manage Role and Skill Relevancy
• Aligned with Sales, Product, Engineering, Delivery & Support teams to enable an experience, where EMEA and APAC have the most referenceable customer base across the org. Set up a strong mechanism of Executive Business Reviews (EBRs), Monthly Adoption / Outcomes / Support / Enhancements reviews
• Established a COE team to support clients with complex AI Calibrations. Starting from scratch, this has now evolved into an 11 member Talent Insights practice offering for Eightfold with expertise in 5 international languages and a steady source of ARR for the organization

Oct 2016 – Apr 2020 · 3 yrs 6 mos · India · On-site

• Applied Design Thinking principles to create the TA framework for an AI-enabled hiring process. Responsible for hiring of over 4500 highly skilled resources globally, across levels, with a team of over 40 experts in the recruiting domain
• Co-created next-gen HR solutions that are key contributors to the organization getting awarded with most innovative practices in the industry.
• Paradigm shifting approach implemented Talent Acquisition and Diversity & Inclusion practices that led us to winning the Business World Ask Insights Global D&I Awards in ’19 and GPTW Best Companies to Work - for 4 years in a row, Aon Hewitt Employer of Choice ‘19 & ‘18
• Key member of task force that created an automated solution for designing and delivering HR EVP to the organization / employees. The strategy involves developing an online interface which will be largely self-service and supported by AI / ML and chatbots.

Jun 2016 – Jun 2017 · 1 yr · Honorary Appointment at Nasscom · Remote

• Collaborated with Nasscom and corporates aligned with IT / ITES Sector Skills Council in an advisory role
• We co-created and deployed content and curricula designed to upskill candidates across the Business Process industry to make them hirable and industry-ready with minimal post hire training interventions
• The goal was to ensure low time to hire & train , improved employability for candidates while improving predictability and revenue for organizations in the IT / ITES sector

Jan 2013 – Sep 2016 · 3 yrs 8 mos · New Delhi Area, India

• Responsible for Designing and Implementing the Talent Acquisition strategy and processes.
• Developed and deployed a digital Recruitment Automation solution that covered everything from Sourcing to Selection, Onboarding, Induction, Background Verification and new hire engagement
• Recruited over 20,000 employees globally p.a. in 2015, 2014 and over 17,000 employees in 2013 – across India, APAC, Americas and Europe with key focus on Quality of Hires
• Created Recruitment Management policy and process framework, Selection & Audit framework and Vendor Governance Model for effectively managing recruitment function of the organization.
• Developed and implemented a strategic Train-and-Hire program for Finance & Accounting, BFSI and Global Media & Telecom BUs

Jul 2009 – Jan 2013 · 3 yrs 6 mos · Gurugram, Haryana, India · On-site

• Created the HR Strategy framework for 2012 with the support of HR and Business Leadership
• Designed and Implemented Talent Acquisition strategy, policies and processes.
• Created framework for Manpower Budgeting, Benchmarking, Role Architecture for all Business Units / Unique Roles
• Automated employee life cycle (On-Boarding to Exit), Recruitment Automation solution, Call Center support and enabling employees and managers with Employee / Manager Self-Service.
• Developed the framework for HRSS delivery across the organization

Oct 2007 – Jul 2009 · 1 yr 9 mos

• Responsible for Resourcing Strategy, Pan India Recruitment and HR Shared Services for the organization across all levels
• Recruitment – Mandated to building sustained Hiring capability, set-up a team across India.
• Increased Hiring capability over 6X in a matter of just one year with innovative scaling up strategies while delivering significant improvement in Time , Quality and Cost of Hiring
• Set-up HR SSC - Complete with Call Center support to the Leadership team and over 7000 Employees spread across 50 locations

Sep 2001 – Oct 2007 · 6 yrs 1 mo · Gurugram, Haryana, India · On-site

• Strategizing – in terms of Sourcing Pools and Channels, Geographies, Campus and Schools, Internet and Ads / Job Fairs, Alternate channels
• Invested in developing a strong cohesive team, and built capacity to recruit over 7000 resources p.a. across domains, while improving the Quality and Cost of Hire metric. Delivered 5X growth in hiring capability, while reducing early attrition by 43%.
• Feb ’04 – Dec ‘04 : Senior Manager - Risk eAudit Leader
• Sep ‘01 – Jan ‘04 : Manager – Operations in Insurance CoE

Sep 1991 – Sep 2001 · 10 yrs · Gurugram, Haryana, India · On-site

• Feb’01 - Sep’01 - Regional Manager (North) for Commercial Equipment Division
• Jul’99 - Jun’00 - Area Manager (Profit Center Head) Andhra Pradesh operations
• Feb‘98 - Jul ’99 - Asstt Manager (Profit Center Head) Rajasthan operations.
• Aug’95 - Feb’98 - Asstt Manager (Product Head) North India operations.
• Jun‘95 - Aug‘95 - Sr. Sales Engineer
• Nov‘92 - Jun ’9 - Sales Engineer
• Sep’91 - Nov’92 - Trainee Sales Engineer