Feb 2022 – Present · 4 yrs 4 mos · Bengaluru, Karnataka, India · On-site

• Senior Analyst Payment Ops
• Gameskraft 02/2022-06/2024 Bangalore
• Tasks
• Monitoring all the critical business metrics including but not limited to add cash, withdrawal, revenue, marketing and business.
• Payment Operations
• Live monitoring of the success rate and regular follow-ups with PG team (Razor pay, cash free, PayU etc.).
• Developing and seeking ways to improve tools and process for transaction analysis (Grafana, Juspay, and Kibana).
• Checking transaction alerts and raising issues with the internal team and PG Team.
• Test all the Payment methods for add cash and withdrawal with all the payment gateways success rates based on the data analysis results.
• Blocking and adding payment message at the time of any downtime.
• Reviewing transaction alerts and spotting inconsistencies.
• Creating and diagnosing of all incidents.
• Checking deviation matrix and replying to it with appropriate data every hour.
• Checking (HVP) users and their Game-Play, Gross commission, Net commission, and Bonus consumed every hour.
• Using SQL queries to fetch data from the database
• Reconciling transaction status received in internal data with PG data.
• Checking exceptions and removing them by loading the appropriate data.