Sep 2024 – Dec 2025 · 1 yr 3 mos · Mexico City Metropolitan Area

• Led SaaS integration and AI implementation projects for Towa Software clients, orchestrating cross-functional teams across Sales, Product and Engineering. Designed UML process flows to map and optimize client workflows. Integrated conversational AI and generative models into customer success platforms, ensuring Responsible AI compliance. Achieved scalable SaaS deployments, reduced onboarding timelines, and improved client satisfaction.

Feb 2017 – Nov 2024 · 7 yrs 9 mos · Mexico City Metropolitan Area · On-site

• Built one of Mexico’s most efficient first-mile logistics platforms — helping B2B clients reduce delivery costs, shorten SLA windows, and enhance end-user satisfaction.
• With our proprietary Pikkop SRS system, we enabled:
• 98% on-time delivery in congested metro zones
• Up to 35% lower shipping costs via optimized packing + route tech
• Seamless door-to-door delivery for D2C, marketplaces, and local brands
• Unlike traditional carriers, Pikkop owns the first mile — combining tech, team, and touchpoint control to ensure performance that scales

Dec 2015 – Present · 10 yrs 5 mos

• At Gpounj Consulting, I empowered Fortune 500 companies with tailored, scalable solutions to modernize legacy systems and drive sustainable growth. Specializing in custom software development, cloud integration, and AI-driven insights, I led cross-functional teams to deliver innovative solutions that accelerated decision-making and improved operational efficiency. Partnering with leading technology firms like Entronic LLC and IDS Comercial, we delivered enterprise-level solutions that reduced costs, enhanced scalability, and future-proofed operations.

Dec 2015 – Present · 10 yrs 5 mos

Jan 2010 – Jan 2017 · 7 yrs · Mexico City Area, Mexico

• Helped international clients unlock faster, more profitable trade flows across Mexico by transforming outdated customs processes and regulatory risk into streamlined, compliant operations.
• 🚛 Key Outcomes:
• Cut average customs clearance time by 30% through tailored reform strategies
• Digitized broker networks — increasing operational efficiency and client throughput
• Reduced regulatory exposure by ensuring 100% local compliance across import/export ops
• Enabled international firms to expand footprint in Mexico with lower friction and higher velocity
• This role sharpened my expertise in regulatory strategy, process automation, and last-mile delivery optimization — foundational to what I now deliver at Gpounj.

Apr 1996 – Jan 2024 · 27 yrs 9 mos · Mexico City Metropolitan Area · Hybrid

• 1996 –| Hong Kong SAR | Hybrid
• I have scaled a family tailoring business into a global brand by delivering timeless craftsmanship combined with modern agility in trade. This transformation has turned high-touch service into high-growth returns.
• 🚀 Key Outcomes:
• Expanded into South America despite trade barriers, creating demand in conservative markets through personalized luxury experiences.
• Established strong import pipelines from Europe and Asia, which accelerated delivery and increased repeat orders.
• Grew operations in Mexico to achieve a 7-figure annual recurring revenue (ARR) by leveraging local trust, lean distribution, and bespoke brand equity.
• Today, Albert Tailor Made blends old-world elegance with modern logistics, catering to a clientele that values both legacy and precision.
• www.albertpunj.com

Jan 1995 – Mar 1996 · 1 yr 2 mos · Chandigarh Area, India

• Managed the construction of a commercial complex in the city center, ensuring sustainability and scalability.
• Coordinated with stakeholders to ensure project viability and successful completion.
• Oversaw budgeting and resource allocation to meet project goals.
• Implemented efficient project management strategies to streamline operations and maximize productivity.