Ashish Rawal

Operations Associate

Gurugram, Haryana, India4 yrs 1 mo experience
Highly Stable

Key Highlights

  • Proven track record in optimizing support operations.
  • Expertise in troubleshooting and conflict resolution.
  • Strong leadership skills with a focus on team performance.
Stackforce AI infers this person is a Technical Support Specialist with strong leadership skills in a SaaS environment.

Contact

Skills

Core Skills

TroubleshootingSystem MonitoringTechnical SupportTeam Performance

Other Skills

APIAPI IntegrationAmazon Web Services (AWS)Clear DocumentationCold CallingCommunicationCross-functional CollaborationCustomer Escalation ManagementCustomer RelationsCustomer SatisfactionEnglishEscalation ResolutionFreshdeskHandling B2C and B2B clientsHuman Resources (HR)

About

As a dedicated Technical Support Executive Lead with a proven track record, I excel in optimizing support operations and enhancing team performance. My experience at Nimbuspost Private Limited has honed my skills in troubleshooting, conflict resolution, and project management. I thrive on leading and mentoring teams to achieve and exceed performance goals, ensuring exceptional customer satisfaction and operational efficiency. My approach combines strategic problem-solving with hands-on technical expertise, allowing me to effectively resolve complex issues and drive continuous improvement. I am passionate about developing and implementing processes that enhance support quality and efficiency while maintaining a strong focus on customer feedback and service excellence. With a solid foundation in both technical support and leadership, I am eager to contribute to a forward-thinking organization that values innovation and excellence. Let’s connect to explore how my background and skills align with your company’s goals.

Experience

4 yrs 1 mo
Total Experience
3 yrs 6 mos
Average Tenure
7 mos
Current Experience

Vialogue media

Technical Support Manager

Nov 2025Present · 7 mos · Gurugram, Haryana, India · On-site

Nimbuspost

3 roles

Technical Support Engineer

Apr 2025Nov 2025 · 7 mos · Gurugram, Haryana, India

  • Technical Support Engineer with expertise in resolving complex issues, system monitoring, and workflow optimization. Skilled in cross-functional collaboration, troubleshooting, and clear documentation. Committed to delivering exceptional support and driving continuous improvement in service delivery.
TroubleshootingSystem MonitoringWorkflow OptimizationCross-functional CollaborationClear Documentation

Technical Support Executive

May 2022Aug 2025 · 3 yrs 3 mos · Gurugram, Haryana, India

  • Highly skilled Technical Support Executive Lead with a proven
  • track record of optimizing support operations and driving team
  • performance.
Optimizing Support OperationsTeam PerformanceTechnical SupportCustomer SatisfactionOperational Efficiency

Human Resources Intern

Mar 2022May 2022 · 2 mos · Gurugram, Haryana, India

Education

Maharaja Agrasen Himalayan Garhwal University (MAHGU)

Bachelor of Commerce - BCom

May 2020Jul 2023

DAV Senior Sec School, Near, Khandsa Rd, Heera Nagar, Sector 10A, Gurugram, Haryana 122001

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