Ashish Sharma

Associate Consultant

Delhi, India6 yrs 4 mos experience

Key Highlights

Expert in transaction monitoring and system optimization.
Proven track record in production support for major banks.
Strong skills in automation and cross-functional collaboration.

Stackforce AI infers this person is a Fintech professional with strong expertise in production support and transaction systems.

Contact

Skills

Core Skills

Transaction MonitoringSystem OptimizationProduction SupportAutomationImps SupportLinux AdministrationSystem Stability

Other Skills

API TestingASP.NETATM switchAsteriskAsterisk (PBX)Bank ReconciliationBashClient RelationsConfiguration ManagementDebit cardDevOpsDialer ManagementDockerDocker SwarmDomain Name System (DNS)

About

As Kiya.ai's Production Support Specialist, our team enhances banking operations through meticulous transaction monitoring and system optimization. Our recent focus has been on the UPI and IMPS switch for Punjab and Sindh Bank, where we've successfully overseen transactions, implemented patches, Perfomance and Transactions monitoring and conducted disaster recovery drills to ensure robustness and customer satisfaction. With a solid foundation in Computer and Information Sciences from Raj Kumar Goel Institute of Technology, my competencies in HashiCorp and Docker Swarm have been instrumental in optimizing payment switch performance. At FIS, we elevated Punjab National Bank's support framework, fostering a commitment to innovation and operational excellence in the fast-paced financial sector.

Experience

6 yrs 4 mos

Total Experience

1 yr 7 mos

Average Tenure

1 yr 9 mos

Current Experience

Kiya.ai

Associate Consultant

Sep 2024 – Present · 1 yr 9 mos · Delhi, India · On-site

Managed UPI , IMPS and Omni channel for Punjab and Sindh Bank, ensuring seamless transactions and customer satisfaction We are responsible for managing PSB's Mobile and Web application and giving technical support related to DBD
Conducted patch deployments and DR drills to maintain system integrity.
Collaborated with cross-functional teams to optimize switch performance and enhance user experience.

UPIIMPStransaction monitoringpatch deploymentssystem optimization

Fis

2 roles

Senior Engineer - Production Support and Automation

Promoted

Jun 2023 – Sep 2024 · 1 yr 3 mos · On-site

Provided IST / ATM / POS switch support to Punjab National Bank, ensuring seamless operations and client satisfaction.
Collaborated with cross-functional teams to troubleshoot and resolve production issues efficiently.
Implemented automation solutions to streamline processes and increase productivity.
Developed strong problem-solving and communication skills in a fast-paced production support environment.
Responsible for monitoring PNB Onus and Offus ATM and POS transactions to ensure smooth transaction flow and timely issue resolution.

IST switchATM switchPOS switchautomation solutionsproduction supportautomation

Production Support Engineer L1

Apr 2022 – Jun 2023 · 1 yr 2 mos · On-site

Provided IMPS Switch support services to PAYTM PAYMENTS BANK as a Production Support Engineer at FIS GLOBAL includes continuosly monitoring of IMPS transactions and we are responsible for doing Sanity testing of IMPS inward and outward testing before production deployment
Collaborated with cross-functional teams to ensure seamless operations and timely issue resolution.
Implemented efficient solutions to enhance system performance and optimize customer experience.

IMPS Switchsanity testingtransaction monitoringIMPS support

Buzzworks business services pvt. ltd.

Linux Engineer

Feb 2021 – Mar 2022 · 1 yr 1 mo · Mumbai, Maharashtra, India

Managed 200+ Linux Servers for HDFC PAN India at Buzzworks Business Services Pvt. Ltd.
Visited HDFC head office in Delhi daily to ensure smooth operations and troubleshoot any issues.
Implemented security protocols and updates to ensure data integrity and system stability.
Collaborated with the client's IT team to optimize server performance and enhance user experience.

Linux Serverssecurity protocolssystem stabilityLinux administration