Atharva Gaidhani

Operations Associate

Mumbai, Maharashtra, India5 yrs 8 mos experience

Most Likely To Switch

Key Highlights

Experienced in managing customer operations and service delivery.
Strong background in strategy implementation and customer engagement.
Proficient in using various customer service platforms and tools.

Stackforce AI infers this person is a Customer Operations Manager with expertise in B2C e-commerce and customer service management.

Contact

Skills

Core Skills

Customer ServiceOperations ManagementContact Center Management

Other Skills

Strategy ImplementationCustomer-Focused ServiceCommunicationDisciplinary ActionKeyboardsHR SolutionsWritten CommunicationSupervisory SkillsOnline SupportLiveChat Customer Service PlatformCustomer AnalysisComplaint ManagementKPI ImplementationE-CommerceB2C e-commerce

Experience

5 yrs 8 mos

Total Experience

1 yr 10 mos

Average Tenure

3 yrs

Current Experience

Keplin group limited

Operations and Customer Service Manager

Jun 2023 – Present · 3 yrs · London, England, United Kingdom · On-site

Strategy ImplementationCustomer-Focused ServiceCustomer ServiceOperations Management

Pepperfry

Case Manager

Feb 2021 – Nov 2021 · 9 mos · Mumbai, Maharashtra, India

Strategy ImplementationCustomer-Focused ServiceCustomer ServiceOperations Management

Netflix

Contact Center Manager

Jan 2019 – Dec 2020 · 1 yr 11 mos

Strategy ImplementationCommunicationCustomer ServiceContact Center Management

Education

Kingston University

Master of Business Administration - MBA

Jan 2022 – May 2023

University of Mumbai

Bachelor of Science - BS — Aviation

Jan 2014 – Jan 2017

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