Jul 2023 – Aug 2024 · 1 yr 1 mo · Remote

• 1. Partnered with UN-backed and startup clients:
• Delivered user-centered digital experiences for UN-backed campaigns, social enterprises, and early-stage startups like We Are Stories and Bodhisutra.com.
• 2. Led design sprints and UX strategy for growth-stage startups:
• Helped founders shape product direction through structured design sprints, rapid prototyping, and user research.
• 3. Applied research-driven insights for business-aligned interfaces:
• Translated behavioral research into usable, scalable design systems that balanced user goals with measurable business outcomes.

Jan 2021 – Jul 2023 · 2 yrs 6 mos

• A BtoB SAAS provider offering bespoke returns & exchange management solutions to e-commerce companies.
• Responsibilities: Product Roadmap, Feature Planning, User Journeys, Testing and Usability Analysis, Wireframes, Prototyping, User Experience Design, User Interface Design, Design Systems, Visual Design
• Helped Return Rabbit grow 15x in terms of customer base
• Helped achieve a 9.6/10 rating for the B2C portal, voted on by over 30k+ users
• Helped achieve a 4.6/5 rating on the shopify app store for Return Rabbit app
• Helped plan, design, ship and maintain 2 Return Rabbit products
• Designed a fully customizable design system for a white-labeled customer portal
• Championed data-driven design decisions to help shape a product that customers loved to use

Jul 2019 – Jan 2021 · 1 yr 6 mos · Gurgaon, Haryana, India

• A BtoB SAAS provider offering supply chain solutions to ecommerce retailers.
• Responsibilities: Feature planning, Planning user journeys, Testing and Usability Analysis, Wireframes, Prototyping, User Experience Design, User Interface Design, Design Systems, Visual Design
• Established a design system
• Designed a shipping configuration environment to help users with effective supply chain management
• Simplified multiple user journeys using narrative techniques to reduce product learning curve
• Helped create a state-of-the-art reporting system to leverage incoming data to generate insights
• Helped market the product with multi-channel design assets for discovery, onboarding & sales

Feb 2019 – Jun 2019 · 4 mos · Jaipur Area, India

• An Ed-Tech firm providing online English communication training in BtoC and BtoB space.
• Responsibilities: User Experience Design, User Interface Design, Information architecture, Visual design
• Established user hierarchies and role definitions
• Established information architecture to ease navigation among multiple interdependent processes
• Simplified user journeys to reduce time to value

May 2017 – Sep 2018 · 1 yr 4 mos · noida · On-site

• A news app presenting national & international news in 60 words or less
• As part of the inpix design team, created shareable graphics & illustrated posters based on news content.
• Created hundreds of fully done posters and graphics that conveyed the news content engagingly
• Learned how to represent and explain complex real world concepts with the help of graphics and leveraging pre-existing narrative connections to familiar properties
• Shipped out these graphics & posters to a user base of more than 1 million people during inpix’s run

Aug 2016 – Feb 2017 · 6 mos · Gurgaon, India

• A leading information technology research and advisory company, acquired by Gartner
• Created presentations and keynote graphics for multiple clients, as part of the global presentations team
• Designed keynote presentations & reports for multiple clients
• Gained insight into data representation and presentation techniques

Apr 2016 – Sep 2016 · 5 mos · New Delhi Area, India · Remote

• Developed visual brand identity, including logo, color scheme, and stationery. Crafted presentation decks and simplified complex IoT tech concepts using intuitive infographics and visual aids.