Barsha Kumari

Operations Associate

Bhubaneswar, Odisha, India6 yrs 2 mos experience

Key Highlights

Expert in digital marketing strategies and tools.
Proven track record in customer engagement and satisfaction.
Strong analytical skills with a focus on operational efficiency.

Stackforce AI infers this person is a Digital Marketing and Operations Specialist with a focus on customer experience.

Contact

Skills

Core Skills

Customer ServiceOperations ManagementDigital MarketingCompliance OperationsReportingBusiness AnalysisQuality Management

Other Skills

Customer CommunicationProcess ImprovementUser EngagementCollaborationReporting MetricsAd Hoc ReportingAttention to DetailWorkload PrioritizationDocumentationCommunicationOpportunity IdentificationBusiness RequirementsNet Promoter ScoreDashboardRequirements Gathering

About

With a BTech in Information Technology, I combine technical knowledge with skills in operations, data analysis, time management, workload prioritization, and root cause analysis.

Experience

6 yrs 2 mos

Total Experience

1 yr 9 mos

Average Tenure

10 mos

Current Experience

Ditto insurance

Operations Associate

Aug 2025 – Present · 10 mos · Remote

Focusing on making the insurance process simple and stress-free. From smooth processes to quick resolutions, the goal is to ensure every customer feels heard, supported, and valued throughout their journey.

Macrame artist hub

Community Manager

Oct 2024 – Aug 2025 · 10 mos · Remote

Managed end-to-end customer communication, enhancing user engagement and satisfaction.
Implemented process improvements that streamlined technical support, reducing response times by 30%.
Oversaw all aspects of the Learning Management System (LMS), ensuring seamless user experience and content delivery.
Contributed to the growth of Macrame Artist Hub, a vibrant startup fostering creativity and community among artists.

Google

Google Digipivot Program Participant

Aug 2023 – Dec 2023 · 4 mos · Remote

Selected as one of the top 200 women in India for the Google Digipivot Program, a prestigious digital marketing initiative.
Collaborated with peers from the Indian School of Business to enhance digital marketing skills and strategies.
Developed a comprehensive understanding of digital marketing tools, leading to improved campaign effectiveness.

Digital Marketing