Nov 2023 – Feb 2026 · 2 yrs 3 mos · Remote

• Initiated and developed a dynamic travel recommendations website catering to backpackers exploring Asia, blending regional expertise with a focus on vibrant nightlife and cultural exploration.
• Monetized the website through various affiliate programs.

May 2022 – Nov 2023 · 1 yr 6 mos · Split, Split-Dalmatia, Croatia · Hybrid

• Established the entire back-office infrastructure using Bokun (Booking Manager), Stripe (Payment Processor), and Google Workspace (Emails & Cloud Storage).
• Led projects for V1, V2, and V3 of the website, collaborating with an outsourced company for development.
• Managed daily check-ins for an average of 300 customers during peak seasons.
• Contributed to the hiring process, bringing on board over 50 team members across two seasons, and provided performance reports.
• Served as the primary contact for local partners, including bars, clubs, and restaurants.
• Managed accounting processes, acting as the liaison with our accountant to facilitate data sharing from the booking manager and payment processor through daily and monthly reports.

Jun 2019 – Mar 2022 · 2 yrs 9 mos

• Recruited, trained, and supervised an operations team of 20 people, overseeing 100+ properties with collaboration from various partners.
• Collaborated with the General Manager to establish a scalable service delivery infrastructure as part of the operational strategy.
• Guaranteed the delivery of high-quality services within defined timelines and in accordance with KPIs.
• Oversaw day-to-day operations to maintain consistently high NPS results for my team.
• Ensured alignment of deals and processes with the Global Operations team and other departments for consistency.

Feb 2018 – Jun 2019 · 1 yr 4 mos

• Managing operations and 13 local teams on the Atlantic coast of France, from North to South :
• Liaison for our local managers.
• Visit important partners and develop a sustainable partnership.
• Coordinating guests stays by working with our Sales team, Concierge team, Account Managers team.
• Working alongside all teams and our local managers on how to improve our services and margin.
• Creating and launching tools to improve our efficiency and gather datas.

Apr 2017 – Feb 2018 · 10 mos

• First line point of contact for our Parisian portfolio.
• 400+ home-owners portfolio.
• Managing new Parisian homes on-boarding from the moment the contract is signed until the home is live on our website.

Jun 2015 – Apr 2017 · 1 yr 10 mos

• Onefinestay operates in London, New York, Paris, Los Angeles and Rome. The company provides a service to owners of distinctive and upmarket homes, ‘hosts’, by enabling them to let out their home to guests for short periods while the home is unoccupied.
• Once added to the website, onefinestay takes bookings on behalf of its ‘homeowners’ and then provides hotel-style services to ‘guests’ during their stay. Services include cleaning, provision of linens, towels and toiletries, and 24/7 guest services. The host also provides insider knowledge of their favourite places to eat and drink, and things to see in their neighbourhood, which are pre-loaded onto an iPhone that is lent to the guest for the duration of their stay.

Sep 2014 – Feb 2015 · 5 mos · Auxerre, France

• ➢ Selling various products (BtoC)
• ➢ Taking Appointments (BtoB)

Jul 2013 – Feb 2014 · 7 mos · New York City Metropolitan Area

• While working at Zolea Food as a Category Manager, I had to handle various tasks :
• Sales:
• ➢ Support sales and help develop the company’s customer base by calling/meeting potential and existing customers.
• ➢ Support order preparation: Coordinate pick up and/or shipping, labels printing, invoicing…
• Marketing / Communication:
• ➢ Research market trends; Relay customer service requests; Follow up on products regulations in the US and Canada.
• ➢ Support presentation, prepare sell sheets and other Marketing tools to improve product introduction.
• ➢ Trade shows participation.
• ➢ Customer Relationship Management
• ➢ Demo coordinator.

Jun 2012 – Aug 2012 · 2 mos · Seminyak, Bali, Indonesie

• ➢ Renting luxury villas for foreign customers, short stay (2 days to 2 weeks)
• ➢ Direct contact with customers and owners of villas.
• ➢ Customer Relationship Management (Customer Services + Community Management)
• ➢ Sales of local activities to customers once they arrived

Sep 2010 – May 2011 · 8 mos · Auxerre, France

• ➢ Work experience to finance my studies
• ➢ Practical experience in “Business to Consumer” (BtoC)
• ➢ Developed my communication skills and taught me the importance of direct contact with customers

Feb 2010 – Feb 2010 · 0 mo · Greater Alicante Area

• ➢ Game-Movil is a firm which exports plastics toys all over the world.
• ➢ 1-month placement
• ➢ Good experience in all aspects of international trade and logistics and in “Business to Business”

May 2009 – Jul 2009 · 2 mos · Singapore

• ➢ LocalStreets is a firm which sells flowers on Internet all over the world (eBusiness)
• ➢ 3-month placement
• ➢ Had to find customers and develop the French market with phone calls, mails, ads…
• ➢ French translation of the website
• ➢ Allowed me to discover Asian culture