Oct 2021 – Apr 2022 · 6 mos · Dallas, Texas, United States

Dec 2018 – Oct 2021 · 2 yrs 10 mos · Middleton, Wisconsin

Sep 2016 – Dec 2018 · 2 yrs 3 mos · Framingham, MA

• Automotive Search Group is the nation's number one placement agency. Let us help you in the recruiting process so that you can focus on running your dealership. We work in the strictest confidence to ensure the utmost confidentiality and professionalism. Most of our staff are former dealership employees themselves so we truly know how the industry works. If you are looking for the best employees contact us at (508) 620-6300
• If you are a dealership employee and are looking for a change, new opportunities, or have recently become unemployed we can help! Email resumes to ben@automotivesearchgroup.com
• Responsible for full-life cycle recruiting
• Recruit executives in the Automotive Industry for upper-level management positions in dealerships nationwide
• Work closely with Dealer Principals to specify their personnel needs and find them the most successful candidates for long-term hire
• Help applicants with career development

Nov 2014 – Sep 2016 · 1 yr 10 mos · Houston, Texas Area

• Leads and develops a team of up to 40 Junior System Administrators into successful employees that are able to consistently meet established goals and exceed customer service expectations while working to further their advancement within the company.
• Reviews, analyzes, and discusses performance data and trends with top management and agents; coaches agents on employability skills, customer service skills, sales techniques, and IT skills.
• Reviews and analyzes each agents’ daily and bi­weekly performance data to develop and improve any strengths and weaknesses, including personnel reviews as well as disciplinary actions such as suspensions and terminations.
• Deescalates and addresses any calls, chats, or e-mails that may contain an irate and disruptive customer to ensure they are handled appropriately and efficiently and further works with agents in recognizing potential solutions to meet customer needs; develops new methods and documentation that will assist in the productivity of assisting our clients and customers.
• Holds regular 1-on-1 meetings with employees with substantial information that will guide them down the path of progression and advancement; discuss feedback with agents to ensure they are meeting and exceeding HostGator's policies, processes, and procedures.
• Offers additional sales training classes and additional sales incentives, such as extra Graveyard Spiffs, to raise Graveyard’s sales ability and metrics.
• Manages the time-based system and acknowledge any attendance deficiencies that may occur while on shift; takes notice and reports any issues that may be occurring with any of HostGator’s systems (both front end and back end).
• Spearheads special projects, such as assisting Recruiting with phone and onsite interviews to help hire qualified Junior System Administrators.
• Collaborates with other departments, such as Billing and Customer Service, to ensure needs are met during every Graveyard shift.

Aug 2012 – Nov 2014 · 2 yrs 3 mos · Houston, Texas Area

• Successful Team Lead over Contractor program from October 2014 to February 2015.
• Consistently lead the company in top metrics by utilizing time management skills and all available tools to effectively troubleshoot customer and company web-servers and repair personal and professional customer websites.
• Delivered solutions through troubleshooting skills and found the complete solution for technological problems, entailing troubleshooting of DNS Records, business and personal e-mail accounts, FTP configurations, apache servers, and content management software files/settings.
• Promoted from JR. Linux Administrator Tier I in February 2013.

Sep 2010 – Sep 2012 · 2 yrs · San Antonio, Texas Area

• Service manager in charge of running the shop, training mechanics, diagnosing vehicles, and customer sales and service.

Apr 2009 – Dec 2012 · 3 yrs 8 mos · San Antonio, Texas

• Traveling contract work (on and off) as an Asterisk phone system installer and IT trouble shooter, which included both running wires and setting up networks for different companies around Texas.

Mar 2008 – Apr 2010 · 2 yrs 1 mo · Baghdad, Iraq

• Worked for KBR on Camp Liberty in Baghdad, Iraq as MHE and Diesel Mechanic Foreman.
• Manager of thirty MHE Mechanics for all daily activities in a warzone.
• Promoted from Truck and MHE Mechanic, duties consisted of being responsible for repairing and maintaining a fleet of Volvo, Freightliner, Mercedes JVC, Manitou and TEREX equipment. This included off road forklifts of all sizes and several RTCH.

Sep 2005 – Mar 2008 · 2 yrs 6 mos · Houston, Texas

• Mechanic responsible for repairing and maintaining a fleet of tractors and trailers including Volvo, Freightliner, Peterbuilt, International, and KW.