Jun 2020 – Present · 5 yrs 11 mos · Bengaluru · Hybrid

• Built and scaled a profitable D2C e-commerce venture single-handedly, owning the entire business lifecycle from sourcing to customer retention.
• Generated ₹36L in first-year revenue and sustained approximately 40% year-on-year growth through repeat customers and operational improvements.
• Achieved 60–70% repeat purchase rate by focusing on product quality, fulfillment reliability, and customer experience.
• Drove customer acquisition primarily via organic channels and referrals, minimizing reliance on paid marketing.
• Maintained high contribution margins through disciplined sourcing, pricing strategy, and inventory control.
• Independently managed vendor partnerships, packaging, logistics coordination, and customer escalations.
• Leveraged customer insights to refine product selection and enhance the overall purchase journey.
• Owned full P&L responsibility, balancing growth with profitability.

Feb 2019 – Mar 2021 · 2 yrs 1 mo · Bengaluru, Karnataka · On-site

• Closed 50+ residential deals, contributing to ₹10Cr+ in revenue.
• Led a team of ~10 designers and project resources, driving performance, accountability, and cross-functional collaboration.
• Reduced project cancellations by 10% through stronger expectation setting, risk identification, and proactive customer engagement.
• Owned the customer journey from requirement discovery through design finalization, enabling confident purchase decisions.
• Translated customer needs into commercially viable solutions, aligning design feasibility with budget expectations.
• Partnered closely with sales and operations to streamline onboarding and support predictable project initiation.

Mar 2018 – Jan 2019 · 10 mos · Pune, Maharashtra, India · On-site

• Led end-to-end client engagements from requirement discovery to project initiation, ensuring alignment between design vision, budget, and feasibility.
• Managed multiple concurrent projects while balancing customer expectations, timelines, and cost considerations.
• Collaborated with vendors and contractors to enable smooth project handovers and execution readiness.
• Controlled project budgets and guided clients toward commercially viable decisions.
• Built strong client relationships that drove repeat business and referrals.
• Resolved design and expectation conflicts proactively, minimizing last-minute changes and project risk.

Aug 2016 – Mar 2018 · 1 yr 7 mos · Jabalpur, Madhya Pradesh, India · On-site

• Drove new business growth by building a consistent lead pipeline, generating 50+ qualified leads per month through targeted outreach initiatives.
• Improved inquiry-to-enrollment conversion by ~20% via structured follow-ups and stakeholder coordination.
• Supported admissions for 200+ students, ensuring a smooth and responsive candidate experience.
• Contributed to a 20% increase in overall enrollments by aligning marketing efforts with high-intent prospect engagement.
• Gathered customer and market insights to refine positioning, messaging, and acquisition strategy.

Aug 2015 – Jul 2016 · 11 mos · Jabalpur, Madhya Pradesh, India

• Developed layouts: Utilized expertise in space planning and design principles to create efficient and visually appealing layouts that met clients' requirements and preferences.
• Prepared working drawings: Produced accurate and detailed working drawings including floor plans, elevations, and sections, providing clear instructions to contractors and builders.
• Collaborated on project planning: Worked closely with clients, architects, engineers, and contractors to establish project goals, timelines, and budgets, ensuring seamless project execution.
• Created electrical drawings: Applied knowledge of electrical systems and codes to design layouts that incorporated safe and efficient placement of outlets, fixtures, and wiring.
• Designed plumbing layouts: Developed well-designed plumbing layouts considering optimal placement of fixtures, pipes, and connections, ensuring convenience and compliance.
• Generated interior elevations: Created visually appealing interior elevations that showcased the selection of materials, finishes, and custom elements, providing a visual representation of the design concept.