Sep 2024 – Dec 2024 · 3 mos · Athens, Georgia, United States · On-site

• Responded to 100+ support emails weekly, addressing student concerns on platform navigation, course details, and policy clarification—ensuring timely and empathetic communication with a customer satisfaction rate over 95%.
• Handled support email queries related to course registration, technical access, and institutional policies, demonstrating strong written communication and the ability to translate technical details for non-technical users.
• Streamlined enrollment workflows for real estate and academic programs, reducing data entry errors by 30% and improving record update time by 40% through better structuring and automation in Excel.

Aug 2024 – Aug 2024 · 0 mo · Atlanta, Georgia, United States · On-site

• Mentored 100+ students on the machine learning principles and Python to high school students through real-world datasets and small projects.
• Designed experiments around CNNs and RNNs using PyTorch; covered key evaluation metrics such as precision, recall, and confusion matrices.
• Guided 40+ students in developing RPG Games using Python and Java (Processing.core) and supervised over 80 projects.
• Delivered progress evaluations and guided student presentations and team collaboration.

Jan 2024 – Apr 2024 · 3 mos · Athens, Georgia, United States · On-site

• Provided real-time support during academic events (e.g., Science Fair, History Day, JSHS), overseeing check-in systems and ensuring accurate participant tracking through custom-built access sheets and ID systems.
• Conducted detailed eligibility checks for 100+ student research papers in compliance with GSEF guidelines, ensuring submissions met formatting, originality, and topic relevance standards—supporting fair and accurate selection for academic competitions.
• Managed and maintained data for 1,500+ students and 200+ judge registration records across MS Access, Excel, and performing routine data validation, consistency checks, and error resolution to ensure 100% accuracy in student registration systems.
• Supported the technical and logistical execution of student events by generating dynamic reports, name tags, and participant materials, increasing registration efficiency and reducing manual errors by 25%

Apr 2022 – Jul 2023 · 1 yr 3 mos · Indore, Madhya Pradesh, India · On-site

• Delivered a fully interactive Demo SAT module by designing and implementing a dynamic assessment engine in Python and React.js, supporting question randomization, real-time scoring, and detailed answer feedback to enhance user engagement during trial sessions.
• Improved product adoption among education clients by integrating a flexible SAT demo mode into the existing application, utilizing PostgreSQL for storing user responses and generating personalized performance reports
• Launched real-time user notifications by integrating WebSocket support into React.js front-end, allowing clients to receive instant status updates for high-priority workflows.
• Streamlined event-driven features by building Kafka-based data pipelines, connecting distributed app modules for faster, reliable processing of user activity streams.
• Enabled data-driven customer retention strategies by integrating scikit-learn ML models into Python back-end services, deploying the models via AWS Lambda, and building API endpoints for real-time inference.

Jul 2021 – Mar 2022 · 8 mos · Remote

• Synchronized a custom Kanban board with a reusable Summary Model Ember.js component by implementing a Rails‑backed data pipeline, delivering real‑time swimlane updates across projects.
• Reduced unauthorized access to legacy APIs by 40% through a Rails‑level user‑access filter backed by Redis session management and role‑based permission checks.
• Designed and exposed a new project‑filter API in Ruby on Rails and consumed it in Ember.js to support legacy‑product workflows, improving feature discoverability for veteran customers.
• Deployed nightly builds to an AWS staging stack using Docker containers fronted by Nginx and automated via Jenkins, cutting manual deployment time by 30%.
• Architected an internal product‑view tool with Ruby, MySQL, Kafka events and Redis caching to automate data‑migration tasks, slashing manual effort by 27%.

Mar 2021 – Jun 2021 · 3 mos · Remote

• Engineered a Café Management web application with Ruby on Rails, MySQL and RESTful APIs, reducing order‑fulfillment errors by 25%.
• Authored and maintained 200+ RSpec and Ember.js integration tests, driving test coverage to ninety‑plus percent and catching 30% more regressions pre‑release.
• Partnered with product and PM teams to gather requirements and design Ember.js task‑details components that conditionally render GitHub activity charts, project associations and role‑based fields (epic, bug, test).
• Completed intensive training in AWS, JavaScript, Python, Ember.js and Jenkins, and integrated a Jenkins‑based CI/CD pipeline to automate builds, tests and deployments.