Bhupesh Sharma

Product Director

Gurgaon, Haryana, India15 yrs 10 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

14 years of experience in data-driven product management.
Led award-winning Customer 360 Data Product development.
Passionate mentor in leadership and product management.

Stackforce AI infers this person is a Fintech product leader with extensive experience in data analytics and team management.

Contact

Skills

Core Skills

Product ManagementData GovernanceData AnalyticsCampaign Management

Other Skills

Product DevelopmentData QualityData VisualizationData-driven Decision MakingStatistical Data AnalysisCustomer JourneysData ProductsProductBusiness AnalyticsSQLSASPersonal DevelopmentLeadership DevelopmentPublic SpeakingCapability Development

About

Experienced Analytical Professional and accomplished Product Leader, currently serving as Director, Product Management at Data Product Customer 360, American Express India Pvt Ltd. With a robust 14-year track record, I specialize in leveraging data to tackle pivotal business challenges and drive the delivery of high-quality solutions. Passionate about coaching and mentoring, I dedicate time to providing 1:1 guidance on leadership and product management, reflecting my commitment to nurturing talent within the industry. As an empathetic, authentic, and positively-driven corporate professional, I bring a unique blend of expertise, leadership, and a genuine interest in fostering growth. Let's connect and explore the possibilities of collaboration and shared success.

Experience

15 yrs 10 mos

Total Experience

3 yrs 8 mos

Average Tenure

10 yrs 2 mos

Current Experience

American express

4 roles

Director

Promoted

May 2021 – Present · 5 yrs

Leading a team of 15+ Data Analysts, Data Scientists and Product Owners to monitor and improve end-to-end product Quality of Data product- Customer 360.
Responsible for creating E2E Data Quality monitoring product using Pro-active/Reactive Alerting and regular Monitoring to be compliant with Governance policies.
Developed Data Quality product to support Alerting and Data visualization projects for AMEX.

Product DevelopmentProduct Management

Senior Manager

Feb 2020 – May 2021 · 1 yr 3 mos

Led team of Data Scientists and Data Analysts for development of Customer 360 Data Product which provides a holistic 360 view of American Express customers across Individual as well as Business Entities, globally.
Customer 360 was awarded Ed Gilligan Innovation Award of the Year in 2020.

Data-driven Decision MakingStatistical Data AnalysisCustomer JourneysData ProductsProductBusiness Analytics+2

Manager

Promoted

May 2018 – Feb 2020 · 1 yr 9 mos

Data-driven Decision MakingStatistical Data AnalysisCustomer JourneysData ProductsProductBusiness Analytics+2

Assistant Manager

Mar 2016 – May 2018 · 2 yrs 2 mos

Data Analytics using SAS

Data-driven Decision MakingStatistical Data AnalysisData ProductsBusiness AnalyticsData Analytics

Genpact

Assistant Manager

Mar 2015 – Mar 2016 · 1 yr · Gurugram, Haryana, India

Leading a team of 4 people and talking to Team Leads on Requirement clarification and campaign assignments.
Executing Multi channel campaigns like Direct mail, Email, telemarketing using UNICA for Key Bank customers and prospects.
Auditing the output files using SQL and SAS.

Data-driven Decision MakingStatistical Data AnalysisBusiness AnalyticsData Analytics

Syntel

Sr. Software Engineer

Apr 2013 – Mar 2015 · 1 yr 11 mos

Executing Multi channel campaign using IBM UNICA Tool to extract the target population which uses American Express Small Business Products in US market and AMEX Prepaid Cards (Serve and Bluebird) of USA market using E-mail Channel.
Part of Systematic QC process Team to set up a SAS process for auditing output files.

Data-driven Decision MakingStatistical Data AnalysisData Analytics

Aon hewitt

2 roles

Sr Set Up Configuration Specialist

Promoted

Jul 2010 – Apr 2013 · 2 yrs 9 mos

A Dynamic Tester having experience of almost Two years with AON Hewitt Associates ,capable of doing Manual Functional Testing of Web Based and Client Server Applications. Expertise in Testing of Health & Welfare(HM) using V-Model. Possess Strong knowledge of SQL. Possess profound knowledge of testing and have been involved in Key phases like Unit, Integration, regression and Usability Testing.

Data-driven Decision MakingStatistical Data AnalysisData Analytics

Set Up Configuration Specialist

Jul 2010 – Mar 2012 · 1 yr 8 mos

Manual Testing for Web Based and Application based.

Data-driven Decision MakingData Analytics

Aon hewitt associates

Project

Jul 2010 – Apr 2013 · 2 yrs 9 mos

Team :- 6
Responsibilities:-
Worked as Setup Configuration Specialist(SCS).
Testing of key functionalities of Web and Client Server using AON Hewitt Proprietary Tool 'ECHO'.
Wrote Queries in SQL to Update, Insert and Fetch data from DB2(IBM's relational model database server on the MVS mainframe platform).
Involved in All phases of testing Unit, Integration, Regression and Usability Testing.
Performed Usability testing of Application under Test to ensure all the links working fine, Content are displayed correctly.
Wrote Test Plans and framed of Test Conditions, Test Cases..
Performed Sanity checks After every New Release.
Participated in Requirement and Kick off meetings with Client.
Reported Bugs, Followed by analysis during Debugging.
Created Test and defect Reports, Analysis Documentation for Senior Management.
Mentored trainees and helped them in coming upto speed.
Final Year Project Aug,2009 till June,2010
Project :- Controlling Upto 10 Appliances through Mouse,Voice and TV Remote
Summery :- It was a Hardware project, controlling upto 10 Electrical Appliances a using Mouse, Infra Red Remote and Voice.
It is best usable in homes, where generally people have remotes in hand, or sitting at computer need not to go and switch on and off appliances. They can Directly operate using Mouse or TV Remote.
Team Size :- 3
My Role :-
Worked on TV Remote Controlling Part. Mainly ,Performed Testing
Created Test Plans and Wrote Test Scripts.
Reported Bugs
Reviewed Tests for correctness and comprehensiveness of project.
Tech Skills:
SQL on DB2 (IBM's relational model database server on the MVS mainframe)
C
MS -Office,MS-Excel, MS-Word and MS-Powerpoint.
Window XP, Vista and Window 7,MainFrame
Hewitt Proprietary Tools 'ECHO' for Automated Testing and 'CONVERSATIONS' for debugging and Analysis.