May 2016 – Sep 2016 · 4 mos · San Mateo

• Support Sales, Marketing, and Operations by working as a team to collaborate and support various areas of business
• Review data in Salesforce for completeness and accuracy
• Identify duplicates and correct/merge as required
• Work with business stakeholders to correct missing, incomplete or inaccurate data
• Utilize search engines and prospecting tools to identify missing information (Rainking, InsideView, LinkedIn Sales Navigator, data.com)
• Utilize features and functionality included within Salesforce to keep data up-to-date (Reports, Dashboards, Data.com, Duplicate Management)
• Identify processes and procedures to maintain data quality going forward
• Alfresco helps teams share, manage and retain content across the extended enterprise with simplicity that end users love and smarts that I.T. can endorse. Alfresco enables organizations in more than 180 countries to collaborate more effectively, improve business process efficiency and ensure information governance. Across cloud, mobile, hybrid and on-premise environments, Alfresco is smart enterprise content made easy. Founded in 2005, Alfresco is headquartered in Maidenhead, outside of London with U.S. headquarters in San Mateo.

Sep 2013 – Oct 2017 · 4 yrs 1 mo · Palo Alto, California

• Utilize customer service skills, basic sales techniques, and product knowledge to connect customers with the right product and drive sales
• Build the bond between consumer and brand by providing superior service and adapting brand stories to the retail setting
• Maintain knowledge of various store departments and be available to operate cash register for regular transactions, perform shipping and receiving duties, stock the floor, perform cleaning duties, and build visual displays when necessary
• Serve as a product knowledge resource for consumers and entry level associates. Seek educational opportunities to develop advanced level or specialized knowledge about selling, Nike products and culture, sales and service techniques
• Assist Leads, Senior Associates, and Managers in training entry level associates
• Assist with loss prevention efforts by providing proactive customer service
• Nike doesn't do retail like most companies. Step into a store or shop online, and the energy, enthusiasm and passion for sport are palpable. Nike Retail employees inspire athletes of all abilities to tap into their potential. With more than 750 locations around the globe, Nike Stores and Nike Factory Stores are hubs of expert advice, service, events and community – and trailblazing products. nike.com is the online destination for the Nike shopping experience, with e-commerce in more than 25 countries, including Brasil, Japan and the U.S. From the store floor to online support, it's up to Nike Retail employees to know exactly what the consumer expects, and then deliver far beyond it.