Birender Rana — DevOps Engineer

As a seasoned Networking enthusiast with over 6+ years of experience, I am dedicated to optimizing networkinfrastructure for seamless operations. My passion lies in designing, implementing, and maintaining robust,secure, and scalable networks that meet the evolving demands of modern businesses. I am dedicated to continuous improvement and keeping pace with emerging technologies. In addition to myBachelor's degree in Electronics and Communication, I actively pursue certifications like JNCIA-Junos, JNCIA-Sec, JNCIS-Sec to stay updated with the latest industry standards. I've had the privilege of working with diverse organizations, where I've successfully overseen network architectureupgrades, implemented cutting-edge security measures, and optimized network performance to ensure minimaldowntime. My expertise spans across routing and switching, firewall configuration, VPN deployment, and network monitoring.I thrive in dynamic environments, where I can leverage my troubleshooting skills to identify and resolve complexnetwork issues efficiently. In addition to my technical proficiency, I'm committed to staying at the forefront of industry trends, including SD-WAN and cloud networking. I'm also a firm believer in knowledge sharing and have conducted training sessionsfor junior engineers to foster their professional growth. I'm enthusiastic about collaborating with fellow IT professionals, sharing insights, and exploring opportunities tocontribute to innovative network solutions. If you're looking to enhance your network infrastructure, streamlineoperations, or simply share ideas, let's connect. I'm always open to networking and discussing ways we canachieve more together.

Stackforce AI infers this person is a Networking Specialist with expertise in Infrastructure and Security for enterprise solutions.

Experience: 8 yrs

Skills

Technical Support
Network Security
Network Implementation
Routing
Network Administration

Career Highlights

Over 6 years of experience in network optimization.
Expertise in routing, switching, and network security.
Passionate about mentoring and knowledge sharing.

Work Experience

Netskope

Cloud Support Engineer (1 yr 7 mos)

Fortinet

Technical Support Engineer 2 (6 mos)

Juniper Networks

Technical Support Engineer Security (2 yrs 3 mos)

Accenture

Network Implementation Engineer (3 yrs)

Karvy Digikonnect

Technical Support Engineer (8 mos)

Education

Bachelor of Technology - BTech at Dr. A.P.J. Abdul Kalam Technical University

High School at Kendriya Vidyalaya

Intermediate at Kendriya Vidyalaya

Birender Rana

DevOps Engineer

India8 yrs experience

Key Highlights

Over 6 years of experience in network optimization.
Expertise in routing, switching, and network security.
Passionate about mentoring and knowledge sharing.

Stackforce AI infers this person is a Networking Specialist with expertise in Infrastructure and Security for enterprise solutions.

Contact

Skills

Core Skills

Technical SupportNetwork SecurityNetwork ImplementationRoutingNetwork Administration

Other Skills

802.1qARPAccess ListsApplication ControlBGPBorder Gateway Protocol (BGP)CCNACCNPCLICisco Access switchCisco RoutersCross-team CollaborationCustomer CommunicationCustomer InteractionCustomer Service

About

Experience

8 yrs

Total Experience

1 yr 7 mos

Average Tenure

1 yr 7 mos

Current Experience

Netskope

Cloud Support Engineer

Nov 2024 – Present · 1 yr 7 mos · Remote

Fortinet

Technical Support Engineer 2

Apr 2024 – Oct 2024 · 6 mos · Bengaluru, Karnataka, India · On-site

Assist customers in configuring/troubleshooting IPsec VPN, SSL-VPN, Web-filtering, and Application Control.
Researching, diagnosing, troubleshooting, and identifying solutions to resolve issues.
Taking escalated cases from the partners and providing resolution to the end customer.

IPsec VPNSSL-VPNWeb-filteringApplication ControlTroubleshootingTechnical Support+1

Juniper networks

Technical Support Engineer Security

Jan 2022 – Apr 2024 · 2 yrs 3 mos · Bengaluru, Karnataka, India · Hybrid

Taking ownership of customer issues reported and seeing problems through to resolution.
Ask customers targeted questions to quickly understand the root of the problem.
Review the current configurations and suggest optimizations for better efficiency.
Track the current progress with the reported issues through to resolution, within agreed time limits.
Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues.
Discuss with clients through a series of actions, either via phone, or email, until we’ve solved a technical issue.
Provide prompt and accurate feedback to customers.
Refer to internal databases or external resources to provide accurate technical solutions.
Ensure all issues are properly logged.
Prioritize and manage several open issues at one time.
Working closely with Critical customers (Directors and GMs) which help in better communication and escalates internally as required to get desired results.
Assist customers in configuring/troubleshooting Site-to-Site IPsec VPN, SSL VPN, IPS, URL Filtering,
IDP, IPS, Cluster, High Availability, BGP, OSPF, LACP, and L2 Switching.
Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
Maintain jovial relationships with clients.
Knowledge Share - Document technical knowledge through notes and tech bytes to peers.
Mentor new joiners and resolve their technical and process-related queries.
Writing Knowledge Articles that can be used by customers/partners to resolve their issues on there
own.

IPsec VPNSSL VPNBGPOSPFTroubleshootingKnowledge Sharing+2

Accenture

Network Implementation Engineer

Jan 2019 – Jan 2022 · 3 yrs · Bengaluru, Karnataka, India · On-site

Hands-on experience in configuring and troubleshooting Cisco Routers via remote access.
Configuration of BGP and other Routing Protocols (i.e., EIGRP, OSPF) on CE routers.
Hands of cisco ASA Firewall.
Troubleshooting the WAN links/MPLS links and Resolving the link down issue within the described SLA
and escalating the issue as per escalation matrix.
Working with field technician and different vendor technicians to work on issue isolation and service
restoration.
Providing RFO (Reason for Outage) to the customer.
Coordinating with various telecoms such as AT&T, Frontier and Century link to isolate the network
issues, outages and work on them for service restoration.
Working with field technician for Router replacement and configuration.
Working on change request on customer demand during maintenance window
Opening Tickets and following-up with Telco's like Frontier, AT&T, Century link, Comcast etc.
Helping new joiner and updating them about the process.
Hands on Cisco ISR1100 Viptela Vedge routers

Cisco RoutersBGPOSPFWAN troubleshootingService restorationNetwork Implementation+1

Karvy digikonnect

Technical Support Engineer

May 2018 – Jan 2019 · 8 mos · Gwalior, Madhya Pradesh, India · On-site

Installing and configuring the Cisco Access switch.
Manage switch port configuration and VLAN assignment
Configuring and monitoring ATS (Automatic Transfer Switch).
POC and responsible for maintaining the network & troubleshooting the network related issues.
Responsible for LAN troubleshooting.
Monitoring the health status of AD servers.
Installing, configuring and troubleshooting of Window XP, windows 7.
Responsible for configuring & troubleshooting Domain accounts.
Responsible for creating new Domain Accounts for new users.
Managing user accounts and giving share & security level permissions.
Configuration of Local and Network printers.
Maintain compliance and follow ticketing tools.
Maintaining Network devices and PC inventory.