May 2024 – Present · 2 yrs · Bellingham, Washington, United States · Hybrid

• As an Advisory Committee Member, I advise program administration and faculty on their respective industries and skill / knowledge requirements for employees, assist with current issues impacting the programs, and provide support and advocacy for quality education and training. We help to promote collaboration between specific educational programs and business, industry and labor in preparing individuals to enter and succeed in their chosen careers, as well as helping the educational delivery system respond to the needs of a constantly changing labor market.

Dec 2022 – Nov 2025 · 2 yrs 11 mos

• Responsible for developing the strategy and driving the transformation of developer relations in Oracle's Database product and engineering team.

Nov 2021 – Dec 2022 · 1 yr 1 mo

• Global Head of Developer Relations. Our mission is to change the conversation that Oracle has with developers. My responsibilities include overseeing the opensource programs office, creating and curating technical content, developer advocates and evangelists, technical platforms and forums, corporate policy and internal cultural changes, as well as developer communities, outreach, communications and brand. We own the developer.oracle.com and community.oracle.com sites, and developer advocacy programs.
• Chairperson of Board for the Oracle Professional Asian Leadership (OPAL) employee resource group.

Dec 2020 – Nov 2021 · 11 mos

• Global Head of Developer Relations Operations. Our mission is to change the conversation that Oracle has with developers. My responsibilities were to scale the DevRel team and manage the global content, communication and brand with developers. We own the developer.oracle.com and community.oracle.com sites, and advocacy programs such as Oracle User Groups and ACEs/Groundbreakers.
• Chairperson of Board for the Oracle Professional Asian Leadership (OPAL) employee resource group.

Apr 2019 – Dec 2020 · 1 yr 8 mos

• Scaled the Application Express (APEX) product in Database by creating compelling references and stories from marquee customers, such as Siemens, Vodafone and Telstra. Created first dashboard of insights for sales and revenue, as well as enablement training. Produced videos, workshops and content for APEX users. Created the first Partner-focused summit and standardized processes, including launch, workshops and internal operating procedures.

Apr 2017 – Apr 2019 · 2 yrs

• Scaled the Oracle Cloud Infrastructure (OCI) team from 660 to 2,800+ across all groups. Created the first Custom Feedback program in OCI, the first community platform, Einstein, used by more than 50K+ users across Oracle, and Limited Availability program for beta launches across all products and services with OCI. Responsible for Executive Sponsorship and Leadership forums across all regions. Responsible for Release Management Framework and Release Calendars across more than 36+ different teams.

Jun 2014 – Apr 2017 · 2 yrs 10 mos · Greater Seattle Area

• Built the first anti-money laundering platform for Amazon Payment products, such as Checkout by Amazon. Developed fraud and claims solutions at scale for global 3rd party Marketplace sellers on Amazon websites worldwide. Led the product management for Prime Video to increase engagement of new and existing streamers.

Apr 2012 – May 2014 · 2 yrs 1 mo

• As Director, my core responsibilities are to develop and deliver a portfolio of software products and capabilities on time, on budget and to quality while improving efficiency and reusability, decreasing costs, and increasing productivity of the teams. This includes products and capabilities in the US and Canada. Also, I am the Agile Lead for Best Buy, and lead the scaling of the Agile framework for the organization.
• Develop successful strategies for best practices, processes, and guidelines for 1-to-5 year roadmaps, vendor management, budget management, project/status tracking, project planning, resource management, stage/toll gates, capacity planning, and portfolio management
• Delivered first product to reduce risk and prevent loss, fraud and theft of mobile phones, which lowered the write-off rate by 3% ($7.5M) annually, and currently being expanded to more products
• Exceeded expectations to build the first capability to fully integrate with home service providers, such as DirectTV and Comcast, for activation of cable and satellite TV, home security and automation, internet and VOIP
• Early delivery of a reverse logistics platform that increased ASP by more than $103 per mobile phone device, which was $50 more than projected, and paid for the project within 5 months
• Defined, implemented and scaled enterprise Project Management Office, as well as defined and delivered waterfall and Agile SDLC followed by technology resources, which includes approximately 700 portfolio/program/project managers and more than 5,000 resources across North America, India, South America, Asia and Europe
• Created, planned and implemented Agile framework across the company. Founder of first Agile community. Speaker at Agile conferences and Agilepalooza events, as well as contributions to publications, such as Forrester research on Agile testing methods. Used as a model for other communities within the organization

Sep 2011 – Apr 2012 · 7 mos

• The Product Capability Manager is responsible for directly building, managing and leading multiple software product teams focused on delivering world-class system capabilities to support Best Buy Mobile's strategy of growing its partner branded activations business into the #1 third-party activations company in North America.
• Delivered global application roadmaps and technology platforms for Best Buy Mobile with features and capabilities that support Best Buy's business strategies
• Created and delivered first holistic prepaid activation and auto top-up capability for prepaid phones online
• Created first marketing platform integrating with geolocation to deliver personalized marketing and promotional content via mobile phones
• Created a platform that enabled postpaid mobile phone activations on Android and IOS devices, as well as prepaid self top-up on Android and IOS devices
• Ensured capacity, capability and coordination to meet the needs of 15-20 external carrier partners across multiple geographies as well as 5+ (rising to 50+) major brand partners (e.g. HP, eBay) and half a dozen internal partners and business units each with their own release cycles
• Deliver technical innovations in support of emerging business needs and progressing these ideas from concepts to experiments to scaled models with focus on flexibility, reuse, and overarching extensibility
• Maximize profitability by defining a product strategy that decreases costs, increases profitability and furthers the goals of the capability

Mar 2009 – Dec 2011 · 2 yrs 9 mos

• As Portfolio Manager, I was responsible for the strategic vision, direction and day-to-day execution and operations of 50+ program and project managers, as well as 500+ resources across North America and India.
• Defined and implemented PMO from ground up for the BBY Mobile department
• Program/Portfolio Manager for the White Label product in BBY Mobile and BEAST (in-store activations application) program previously for 3 years
• Performed the impossible by developing and delivering BEAST within 6 months to 50 pilot stores with one carrier, and continued to add more than 9 carriers in two years
• Responsible for the on-time and on-budget delivery of White Label activation platform for partner sites, and a new mobile phone activation application on workstations and registers in BBY Mobile and Computer departments within stores
• Successfully integrated with BBY Dotcom to provide the first carrier-integrated, real-time mobile phone activation site online
• Directed multiple project teams within programs, as well as multiple supporting teams, including deployment, infrastructure, PMO, change management, and integration systems
• Responsible for taking BEAST international by integrating with Canadian mobile carriers, deploying BEAST to BBY Canada and Future Shop stores, and integrating with BBY Canada legacy systems

Feb 2007 – Mar 2009 · 2 yrs 1 mo

• As Program manager, my responsibilities were to define, manage and deliver multiple software products for the BBY Mobile department.
• Effectively directed resources, timelines, and budgets. Responsible for change management processes
• Successfully developed strategies for growth and scalability
• Efficiently delivered software development projects, communication plans, and transition plans
• Managed external vendors and partner businesses
• Managed multiple projects with ease. Create and manage project plans in MS Project
• Partnered with core businesses to execute vision and strategy
• Managed implementation of new processes, as well as new software
• Identified and effectively mitigated program-level risks and issues, and communicated to project teams, management and other impacted groups
• Responsible for SOX, PCI and legal compliance, as well as compliance to government and regulatory regulations.

Jul 2002 – Feb 2007 · 4 yrs 7 mos · Greater Minneapolis-St. Paul Area

• Defined and implemented the first iterative SDLC used in enterprise IT department. Responsible for Change Management process. Responsible for execution of strategic initiatives, proof of concepts, and business strategy. Research and gather business requirements and processes, and facilitate team understanding. Write clearly defined business requirements. Manage multiple projects and resources. Create and update process flows and use cases. Direct development time and design efforts. Ensure project follows project plan. Responsible for business and technical analysis. Manage client expectations and create rapport with clients, end-users, development team, software trainers and other related areas. Coordinate implementation of software and hardware, including implementation onto mobile devices. Assist with funding process for current and future projects. Manage project budget. Create and manage project plans using Clarity and MS Project. Apply SEI, RUP, UML and Six Sigma guidelines. Identify project risks and issues, and communicate to project team, management and other related projects. Manage and communicate with external vendors. Assist with system, regression and integration testing. Design usability tests. Define objectives for usability tests, as well as planning and coordination of set-up. Contribute to user acceptance testing, pilot and implementation. Responsible for following Legal and Compliance guidelines. Work within a Microsoft Solutions Framework. Masters Certificate in Business Analysis from Auburn University, and currently working on PMP certification.

Feb 2002 – Jun 2002 · 4 mos · Greater Minneapolis-St. Paul Area

• Responsible for writing and editing content for Allianz Life’s new secure and public Web site project, the Real Time Interface. Designed Web-based training content and objectives. Wrote and edited user and training manuals, including Rational’s ClearQuest manual and methods of escalation, for all end users, such as software support teams, call centers, and internal and external employees. Responsible for coordinating content development and working within budget thresholds. Wrote broadcast e-mails, articles for the Vine, an in-house magazine, and flash banner and interactive brochure content. Conducted research for manuals, articles and other content.

Feb 2001 – Feb 2002 · 1 yr · Greater Minneapolis-St. Paul Area

• Write and edit feature articles following the Associated Press style for distribution on ARA Content’s Web site. Develop and direct freelance writers. Management of content database. Conduct research for original articles via the Web. Interview of subjects as needed. Configuration of artwork using Adobe PhotoShop and layout using QuarkXPress. Design of fax and e-mail promotions. Maintain and develop relationships with clients. Assist vice president in daily operations.

Nov 1999 – Feb 2001 · 1 yr 3 mos · Greater Minneapolis-St. Paul Area

• Creation and editing of end-user manuals, Web content, including FAQs and Contact Us pages, and broadcast e-mails to job seekers for WorkAvenue’s Web site. Development of product within budget and timeline parameters. Report statistical trends, issues and site specific activity. Identify industry trends and emerging technologies. Prepare, analyze, and make recommendations for improvement on processes and procedures related to WorkAvenue’s site administration, database tracking system, and staff development. Actively pursue requests for product enhancement. Identify technical malfunctions and enhancement needs. Responsible for data integrity. Completion of Impromptu Ad Hoc Reporting and HTML Training classes.

Feb 1999 – Mar 1999 · 1 mo · Greater Minneapolis-St. Paul Area

• Composed, formatted and published HTML pages for Lawson's Intranet site. Developed navigation for site. Responsible for coordinating content development. Managed development timelines and responsible for project deliverables. Trained end-users on new applications. Worked within budget thresholds.

Apr 1998 – Mar 2000 · 1 yr 11 mos · Greater Salt Lake City Area

• Responsible for “Vice” and “Culture” columns. Development of story ideas. Timely delivery of original articles and accompanying graphics. Conducted research and interviews for articles.

Mar 1996 – Jun 2006 · 10 yrs 3 mos · Greater Minneapolis-St. Paul Area

• Write and edit technical manuals and Web site content as well as press releases, books and feature articles for newspaper publications. Clients include American Heart Association, Z.Vex Effects, Invisible Fence, Sophrona Solutions, Gold's Gym, Minneapolis artist Jason Myrold, Simek’s and Reckitt Benckiser.