Nov 2022 – Oct 2025 · 2 yrs 11 mos · Orlando, Florida, United States · Remote

• Automated and Manual Testing for GovX, an E-commerce company that offers discounts to Military/First Responders/Government employees.
• Automation duties:
• Assisted with conversion of Automation framework from Selenium to Microsoft Playwright
• Created service layer code and tests
• Languages used were C# and Powershell
• API/REST/GRPC testing using C# and POSTMAN
• Version control with GitHub
• Achieved 90% automation of Regression and Smoke tests
• CI/CD integration using Azure
• Manual duties:
• Testing JIRA stories/defects
• Authored Test Plans and an extensive Test Case library using Test Rail and later BrowserStack
• Defect reporting and management
• SQL data validation using Microsoft SMSS
• Participated in daily scrum

Oct 2019 – Nov 2022 · 3 yrs 1 mo · Atlanta, Georgia, United States

• Automation duties:
• Assisted with creation of Automated Testing Framework
• Created a large amount of tests, and some service code
• Language used was Python
• API/REST Testing with Python and Insomnia
• Version control with GitLab
• Achieved 75% automation of Regression and Smoke tests
• CI/CD integration using AWS
• Manual duties:
• Testing JIRA stories/defects
• Authored Test Plans and an extensive Test Case library using Test Rail
• Defect reporting and management
• SQL Data Validation in PostgreSQL
• Participated in daily scrum

Mar 2018 – Feb 2019 · 11 mos · Greater St. Louis Area

• Managed and coordinated the UAT testing for the ADMS (Power distribution management software) upgrade. Brought in as a contractor to implement a holistic style testing approach including all customer facing applications together with the backend ADMS / CSS / OAS / FocalPoint systems. Contracted services were completed on time and under budget.
• Worked with application owners to design high level scenarios
• Coordinated test case design
• Managed execution with all teams in several day- long conference calls
• Collected and organized screenshots plus other documentation of results
• Presented daily and weekly status reports to management
• Performed defect management- driving investigations to resolution

Nov 2017 – Jan 2018 · 2 mos · Kirksville, MO

• Designed, developed, tested, and implemented a web application to allow animal shelters to accept/manage animal adoptions as well as tracking of animal health records. Application is tightly coupled with petfinder.com(Owned by Nestle Purina).
• Written in PHP, with HTML/CSS as front end
• Object oriented style
• Unit tests developed and maintained for each module
• Uses RESTful API calls to petfinder.com to retrieve animal listings
• MySQL is database backend
• Extensive use of SQL SELECT/INSERT/UPDATE/DELETE queries
• Compound queries and joins
• Cron jobs for DB maintenance and email notifications
• Created new logon and account management system for both adopters and rescue staff
• Application has front end for adopters and back end for admin staff

Jul 2015 – Nov 2017 · 2 yrs 4 mos

• Testing lead for AT&T's latest product- Fixed Wireless Internet. This product is one of AT&T's newest offerings; it allows customers who live in rural areas without traditional wired internet access to have high speed internet access via unused spectrum on AT&T's mobility network. My job was to manage the testing of the integration of this service into AT&T's existing ordering/billing/provisioning and mobility network elements. This position included two months of travel to AT&T's Research and Development lab to perform live device testing and troubleshooting as well as assisting in live device API call development.
• Worked with AT&T Strategy team to design 20+ high level end to end scenarios, ensuring all
• major functionalities covered and validations performed at all process milestones
• Monitored/validated environment set up of ordering, billing and provisioning applications,
• including all necessary test data loads
• Supervised set up of telephone numbers, Home Subscriber Server(HSS) and other LTE network
• elements necessary to activate service
• After environment setup, supervised and participated in test execution. Testing was full flow
• through, from customer creation all the way through activation and validation of ordered
• services
• For the above validations- was sent to Atlanta to work in AT&T research labs- worked inside a
• faraday cage with test antennas and eNodeB(cell tower) to validate that the wireless service was
• functioning as ordered after provisioning
• Extensive work in defect management with development, vendors, and designers- bringing all
• defects to successful closure
• Supervised four testers, two offshore, 1 onshore at main office and one in AT&T research labs
• Collaborated with Ericcson and Cisco engineering support to set up and troubleshoot LTE
• services and billing
• Worked with Cisco Jasper software to validate proper flows of data/voice traffic through LTE
• network and usage billing systems

Nov 2013 – Jun 2015 · 1 yr 7 mos

• Position was as a Team Lead for the AT&T Uverse End to End testing. The team tested the execution/data flow of orders and other customer interactions(such as tech support) through the 300+ applications that work together to provide U-verse Internet, Phone(CVOIP) and IPTV services.
• 2 major responsibilities:
• Planning/Design:
• Worked with AT&T during High Level Design Reviews to ensure 150+ testing scenarios had proper coverage of requirements and were plausible given environment constraints
• Worked with AT&T and other vendors to ensure environment was ready for full flow-through
• testing
• Supervised the creation of detailed test cases for all stages of execution
• Test scenarios were both regression and new functionality
• Execution:
• Flow through testing of all applications involved in customer relations, ordering, provisioning,
• billing, customer notifications(such as usage overage warnings) and troubleshooting for AT&T
• end users(systems involved when customer calls AT&T support for problems with service)
• Database validations in ordering and billing systems
• Investigated and managed code/data/interface/design defects, and brought them to resolution
• Extensive work with middleware/adapter software such as IBM Websphere Application Server,
• IBM Websphere MQ, proprietary UNIX/LINUX based software
• Supervised conversion testing of Amdocs Ordering and Billing platforms for migration from
• UNIX to Linux
• Notable projects and accomplishments:
• Managed the conversion testing of major Amdocs applications from Unix to Linux
• Designed and executed infrastructure ugrades including 8mhz to 17mhz, single pair to bonded
• pair, introduction of Gigabit speed packages, Internet usage billing, and major upgrades to
• dispatch systems
• Led a team of approximately five onshore and fifteen offshore testers to one hundred percent completion of assigned work on time and under budget
• Multiple commendations from leadership and client for quality and customer
• satisfaction

Nov 2010 – Jun 2013 · 2 yrs 7 mos

• Member of AT&T Uverse End to End testing team. This team tested the flow between applications that provide U-verse services to AT&T customers.
• Responsibilities included:
• Execution of test scenarios, validating the interoperation of 300+ software applications that
• work together to provide and maintain customer services
• Validated all steps of the flow(Customer creation(address and credit eligibility), order creation
• and submission, provisioning on AT&T network elements, customer equipment
• activation(routers, TV set top boxes, CVOIP phones)
• Extensive use of SQL queries(heavy use of compound queries and joins) to validate all backend
• DB systems(mainly Oracle based)
• Drove all defect investigations, working withdevelopment, vendors, environment owners, data
• teams, and AT&T strategy team to resolve all defects
• Worked with a diverse team from the USA, Mexico, India, Israel, and Phillipines

Nov 2005 – Nov 2010 · 5 yrs

• 2 responsibilities:
• Helpdesk Analyst
• Account management such as password resets, unlocks,RSA securID support
• Setup and troubleshooting of MsOffice applications, mostly Outlook and Excel issues
• Supported Amdocs applications such as Amdocs CRM(Customer Relationship Management)
• Advanced troubleshooting of system performance issues
• Virus removal and system repair
• Hardware diagnostics(hard drive/memory)
• Assisted clients with major Java upgrades and conversions
• Software developer
• Developed and maintained "Whiteboard" application which shared information about outages
• between different teams at many locations. Developed in C using Win32 API, with SQLite
• database backend.
• Developed and maintained an online intranet portal which allowed clients to manage their
• Windows NT account. Features included Active Directory password resets, account unlocks,
• ability reset password for AT&T proprietary systems, and links to troubleshooting tools and tips
• Application was developed on C#.NET and hosted on IIS web server

Mar 2003 – Mar 2005 · 2 yrs

• Managed all computer operations for Monitoring and Surveillance systems.