Feb 2021 – Oct 2023 · 2 yrs 8 mos · Indianapolis, Indiana, United States · Remote

• Recipient on the 2022 Innovator Award
• Committee Member for Unidos ERG
• Responsible for hiring:
• Go to Market (Sales, Presales and CS)
• Product
• Marketing
• Partnerships
• Technical
• Services
• IT
• Admin Services
• Human Resources
• Full cycle recruiting resulting in 127 hires in GTM, Product and Services with 93% acceptance rate and average time to fill of 43 days. Hiring in US, EMEA and LATM.
• Advise hiring partners on strategies to address talent gaps and future talent needs.
• Balancing strategic hiring practices with high-urgency and thoughtful execution
• Strategic hiring expert and partner for the org and hiring stakeholders such as HRBP and Finance teams.
• Subject matter expert for hiring across multiple markets while driving talent strategies that build a diverse workforce & promote a culture of inclusion
• Implemented ED&I strategies to craft job descriptions, cultivate diverse candidate pools, and establish inclusive interview panels. Vigilantly monitored and mitigated bias throughout the entire interview process.
• Develop & leverage metrics to inform recruiting decisions

May 2019 – Feb 2021 · 1 yr 9 mos · Greater Chicago Area

• Full cycle recruiting resulting in 189 hires – 78% GTM, 17% Ops/Support, 5% Technical. 22% Sourced. --Hiring in US, UK, Dublin, Paris, Hamburg,
• Candidate Experience is number one – always focusing on transparency, strong communication, interview prep and being their advocate during the hiring process.
• Creative Sourcing Strategies – #mondaymoves, D&I focused strategies, drip campaigns, hiring events.
• Invention of #mondaymoves to showcase Glassdoor culture and to highlight specific roles. Resulting in 2 hires, rep sales and average 12k views per week.
• Weekly meetings with Executives and Leadership – strategic recruiting approaches, reporting, relationship building.
• Creation of internal interview process across all GTM lines with clear cut requirements for promotion
• Cross-functional partnership with Product and Engineering teams as SME for Recruiting focused products on Glassdoor

Jan 2018 – May 2019 · 1 yr 4 mos · Greater Chicago Area

Aug 2017 – Dec 2017 · 4 mos · Greater Chicago Area

• Full cycle recruiting resulting in 52 hires focusing on hourly administrative hospital roles in Wisconsin.
• Leader of Recruiting efforts for Specialized Physician Billing department in Wisconsin.
• Establish strategic relationships with Hiring Managers.
• Ensuring a positive candidate experience.
• Maintain an effective candidate pipeline.
• Responsible for maintaining weekly reports for Upper Management and Site Leads.
• Responsible for reviewing and revising all Job Descriptions to reflect the proper site and department duties.
• Responsible for negotiating offers and guiding candidates through the Onboarding process.

Jul 2016 – Jul 2017 · 1 yr · Greater Chicago Area

• Full cycle recruiting resulting in 47 hires focusing on Sales and Operational roles.
• Reduced Time-to-Fill metric from 36 days to 17 days.
• Reduced outside agency fees by 42% in 2016 resulting in long term savings for the organization.
• Demonstrate excellent interviewing skills and assess candidates appropriately for technical skills and company culture fit.
• Ensuring a positive candidate experience through clear communication and managing an effective candidate pipeline
• Tracks and manages recruiting metrics to improve processes.
• Improve hiring quality by tracking retention rate of new hires and uses data to make improvements. relationships with hiring managers to stay abreast of current and future hiring and business needs.
• Establishes and manages relationships with third party vendors to act as recruitment resources as needs arise.
• Network with industry leaders and professionals to strengthen passive candidate pipeline for future hiring needs.

Feb 2016 – Jul 2016 · 5 mos · Greater Chicago Area

• Full cycle recruiting resulting in 23 hires focusing on System Architect and Engineer roles.
• Reduced Time-to-Fill metric from 47 days to 12 days.
• Responsible for North American hiring needs for Watson Health Imagining including performing initial screening, interviewing candidates and negotiating offers.
• Responsible for reviewing resumes, identifying qualified candidate and performing initial screening.
• Work directly with Hiring Manager’s to ensure all hiring targets are being met.
• Responsible for posting job requisitions and providing active candidate pipeline for all regions.
• Responsible for maintaining ATS and providing training to new hires and additional team members.
• Track and maintain recruiting metrics for team to improve overall process

Feb 2015 – Feb 2016 · 1 yr · Greater Chicago Area

• Full cycle recruiting resulting in 56 hires focusing on Sales roles.
• Work directly with Executive Team of all HUB’s in North America to ensure hiring targets are being met and exceptional talent is being brought in.
• Managed sales training program funding requests and tracked employee’s results to ensure all targets were being met.
• Responsible for maintaining internal ATS and growing an active pipeline for all positions.
• Responsible for reviewing resumes, identifying qualified candidates and performing initial interview process.
• Enroll new hires in training and workshops and arrange all travel logistics.

Dec 2014 – May 2015 · 5 mos · Greater Chicago Area

Nov 2014 – Dec 2014 · 1 mo

Aug 2013 – Nov 2014 · 1 yr 3 mos

• Acquire new and deepen existing customer relationships by identifying customer needs and matching those needs with the appropriate Associated Bank product or service.
• Answer customer questions and resolve related account issues to ensure customer satisfaction, including phone and in-person.
• Open new deposit related accounts and processes changes to existing accounts.
• Support the day to day operations activities of the branch.
• Generate new Bank at Work relationships by presenting available products and services to empoyees

Sep 2011 – Aug 2013 · 1 yr 11 mos

• Ensured branch was always operationally compliant to FDIC standards
• Supervised, coached, and lead six team members
• Consistently achieved 100% customer service satisfaction scores
• Implemented new training on operational procedures and customer service techniques
• Resolved customer issues as they arose
• Suggested products to meet customer financial needs
• Identified opportunities for improvement within the branch

Jan 2009 – Aug 2011 · 2 yrs 7 mos · Greater Chicago Area

• Ensured branch was always operationally compliant to FDIC standards
• Member of Regional Operations Team (trained operations for 16 branches)
• Constantly received high satisfaction scores for Gallup Customer Service scores

Feb 2008 – Jan 2009 · 11 mos · Chesterton, IN

• Ensure branch personnel are trained in policies and procedures, federal and state laws. Maintain audit compliance. Adhere to audit controls to consistently achieve satisfactory audit ratings.
• Serve as a resource to all branch personnel when dealing with difficult situations and transactions.
• Coach, train, provide work direction and communicate feedback to branch staff; assist in the recruitment and hiring of personnel.
• Effectively promote TCF Bank promotions to all clientele and assist in helping them achieve their financial goals.