Apr 2024 – Dec 2024 · 8 mos

• Led the team that supported the core merchant experience: front of house and back office tools to manage store operations, track business performance, financial reconciliation, and more.

Aug 2020 – Apr 2024 · 3 yrs 8 mos

• Scaled the team from 4 to 22 product designers and design managers supporting the merchant experience at DoorDash. Responsible for people, processes, and craft enabling our teams to create high-quality experiences. Worked closely with product, operations, and engineering leaders to help define product vision and product strategy.

Jun 2021 – Jun 2026 · 5 yrs

Aug 2017 – Jul 2020 · 2 yrs 11 mos · San Francisco Bay Area

• Led the Host Tools design team for Airbnb's Homes Platform. We built scalable product platforms for our hosts, enabling better, more consistent user experiences across our tools, reducing costs and tech debt, and enabling client teams to move fast and focus on user growth.

Aug 2015 – Aug 2017 · 2 yrs · San Francisco Bay Area

• Led design of Airbnb Co-hosting - a marketplace of experienced Airbnb hosts who can manage properties for owners and support new hosts - from concept to implementation, continuously iterated and designed ongoing growth experiments. Redesigned core reservation management products for hosts to improve host satisfaction and reduce customer service load.

Jul 2014 – Jul 2015 · 1 yr · San Francisco Bay Area

• Led redesign of SigFig's core product experience as well as improvements to their marketing site. Doubled conversion rate for Asset Management signups, boosted NPS ratings for the company, and reduced bounce rates for the home page. Contributed to product strategy and conceived designs for new product features.

May 2012 – Jun 2014 · 2 yrs 1 mo · Menlo Park, CA

• Designed initial version of Safety Check, a crisis response tool for disasters with over 950M users in 2015. Improved the utility and ease of use of some of the most complex products at Facebook: Ads Manager and Power Editor - the largest sources of revenue for the company. Designed initial version of Business Manager permission management system. Redesigned the Games discovery experience for desktop. Planned long-term product strategy for the games team. Applied user-centered research methods to the design process. Created detailed design specs and interactive prototypes.

Oct 2008 – May 2012 · 3 yrs 7 mos · Palo Alto, CA

Sep 2006 – Oct 2008 · 2 yrs 1 mo · San Francisco, CA

Jun 2005 – Sep 2006 · 1 yr 3 mos · Vancouver, BC

Jul 2002 – Oct 2008 · 6 yrs 3 mos