Cayla Guins

Operations Associate

Wake Forest, North Carolina, United States18 yrs 3 mos experience
Highly StableAI Enabled

Key Highlights

  • Proven track record in operational excellence.
  • Expert in cross-functional collaboration.
  • Strong commitment to continuous improvement.
Stackforce AI infers this person is a SaaS operations expert with a focus on strategic planning and data analysis.

Contact

Skills

Core Skills

StrategyData AnalysisCoaching

Other Skills

Google SheetsBusiness RequirementsData ManipulationDashboardsSoftware SolutionsStrategic PlanningTime ManagementMicrosoft OfficeQuick LearnerCommunicationOrganizationCustomer ServicePlanningProject PlanningQuickBooks

About

In today's rapidly evolving business landscape, my ability to excel in dynamic, cross-functional settings is not merely an advantage—it is a necessity. Effective communication, meticulous organization, and acute attention to detail are the cornerstones upon which I build my professional ethos. Thriving in such environments, I effortlessly navigate the complexities that may arise during cross-departmental collaboration. My approach to work is characterized by a staunch bias for action and a relentless pursuit of continuous improvement. This proactive mindset ensures that I am not only prepared to meet the demands of each project but also driven to surpass expectations and push the boundaries of what can be achieved. Humility and a hardworking spirit are ingrained in my professional identity. I recognize that true strength lies in acknowledging one’s own areas for growth and relentlessly pursuing excellence regardless of the accolades that may come. These values are coupled with a steadfast commitment to integrity and transparency—principles that guide my every decision. Decisiveness, teamwork, and accountability are not merely principles I uphold, but imperatives I live by. These values ensure that each project under my lead is steered to its successful completion with a clear and resolute direction, fostering an environment where collaborative success and individual responsibility are in perfect sync. When faced with ambiguity, my natural curiosity emerges as a critical asset. By exploring various perspectives and engaging in thorough analysis, I generate multiple options, facilitating well-informed decision-making. Prioritization of these solutions is then conducted in concert with my peers, ensuring a collective approach to problem-solving that leverages diverse viewpoints and expertise. Ultimately, my professional arsenal is not just filled with skills but fortified by a philosophy of integrity, collaboration, and unwavering dedication to progress.

Experience

18 yrs 3 mos
Total Experience
3 yrs 6 mos
Average Tenure
1 yr 7 mos
Current Experience

Grafana labs

Senior Professional Services Operations Manager

Nov 2024Present · 1 yr 7 mos · North Carolina, United States · Remote

Confluent

Strategy & Operations (Professional Services)

Mar 2022Nov 2024 · 2 yrs 8 mos

  • As a seasoned PS&E Operations professional at Confluent, the industry pioneer in data streaming solutions, my role is integral to fostering cross-functional collaborations and enhancing operational efficiencies across the board. With a robust experience spanning over eight years in business operations, I excel in spearheading initiatives centered around revenue and cost forecasting, conducting meticulous variance analysis, and refining processes to achieve superior operational fluency and compliance with internal audits.
  • My expertise is further amplified by my adeptness in utilizing top-tier operational tools such as NetSuite ERP and Certinia (Formerly known as FinancialForce) PSA. Through these platforms, I am not just administering day-to-day operations but revolutionizing them. I implement cutting-edge solutions to automate processes, streamline workflows, and uphold the highest standards of data accuracy and integrity. These capabilities enable me to deliver on Confluent’s commitment to operational excellence and ensure that strategic decisions are informed, timely, and effective.
  • Training and documentation are critical to the successful adoption of any operational system. I design and deliver comprehensive training materials that are essential for nurturing an environment of continuous learning and adaptation. By doing so, I facilitate seamless onboarding and ongoing professional development for team members, ensuring they are well-equipped to meet the evolving demands of the marketplace.
  • My passion extends to providing exceptional customer service and managing special projects that add significant value to Confluent and its clientele. It is through these endeavors that I seek to perpetually enhance our operational practices, thereby driving Confluent’s mission forward and solidifying our position as a leader in the field of data in motion.
Google SheetsBusiness RequirementsData ManipulationDashboardsSoftware SolutionsStrategic Planning+3

Apptio

3 roles

Manager, Global Business Operations

Oct 2020Mar 2022 · 1 yr 5 mos

Business RequirementsData ManipulationDashboardsSoftware SolutionsStrategic PlanningStrategy+2

Business Operations Manager

Promoted

May 2018Oct 2020 · 2 yrs 5 mos

Business RequirementsData ManipulationDashboardsSoftware SolutionsStrategic PlanningStrategy+2

Business Operations Analyst

Oct 2015May 2018 · 2 yrs 7 mos

Business RequirementsData ManipulationDashboardsSoftware SolutionsStrategic PlanningStrategy+1

Summit hospitality

3 roles

Area Revenue Analyst/Revenue Manager

Promoted

Jan 2014Oct 2015 · 1 yr 9 mos

Data ManipulationDashboardsStrategic PlanningStrategyCoachingData Analysis

Event/Inventory Coordinator

Promoted

May 2012Dec 2014 · 2 yrs 7 mos

Data ManipulationDashboardsStrategic PlanningStrategyCoachingData Analysis

Lead Hostess

Oct 2010May 2012 · 1 yr 7 mos

StrategyData Analysis

Douglas swanek, cpa

Staff Accountant

Jan 2009Jun 2009 · 5 mos · Raleigh

StrategyCoaching

Carrabba's italian grill

Head Hostess

Mar 2008Apr 2011 · 3 yrs 1 mo · Raleigh-Durham-Chapel Hill Area

StrategyCoaching

Education

North Carolina State University

Bachelor’s Degree — Business Administration:Human Resources; Minor in Accounting

Jan 2010Jan 2012

Wake Technical Community College

Associate of Arts

Jan 2007Jan 2010

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