Ch. Najam us Saqib

Project Manager

Lahore, Punjab, Pakistan13 yrs 7 mos experience

Key Highlights

Over 10 years of experience in software solutions.
Led a $16.9M World Bank-funded project.
Achieved 97.5% quality and NPS above 90.

Stackforce AI infers this person is a Software Project Manager with expertise in Agile methodologies across diverse industries.

Contact

Skills

Core Skills

Software Project ManagementAgile MethodologiesAgile Project ManagementProject ManagementAgile DevelopmentTechnical SupportApplication Support ServicesCustomer ExperienceCustomer SupportTechnical DocumentationWeb Development

Other Skills

Software Development Life Cycle (SDLC)Team CoordinationSkill DevelopmentSprint PlanningProject DeliveryTimeline DevelopmentBusiness RequirementsSolftware SolutionIT StrategyMicrosoft SQL ServerStakeholder ManagementSQLCustomer ServiceMySQLSystem Software

About

A results-driven and detail-oriented professional with over 10+ years of experience in analyzing, designing, developing, testing, implementing, and evaluating software solutions across diverse industries. Skilled in managing ERP, data-driven, and enterprise systems within telecom, construction, insurance, HR, automotive, finance, and government sectors. Experienced in applying Agile methodologies to lead cross-functional teams, ensuring seamless communication with stakeholders, and delivering secure, compliant, and high-quality projects aligned with business objectives.

Experience

13 yrs 7 mos

Total Experience

1 yr 8 mos

Average Tenure

Current Experience

Rhc strategies

2 roles

Software Project Manager

May 2025 – Oct 2025 · 5 mos · On-site

Software Development Life Cycle (SDLC)Software Project ManagementAgile Methodologies

Assistant Project Manager

Dec 2023 – Jun 2025 · 1 yr 6 mos · On-site

Directed the Agile-driven ERP and MIS implementation for a $16.9M World Bank-funded project, improving municipal governance efficiency across Punjab and KPK through iterative delivery cycles.
Led cross-functional Agile teams of Business Analysts, Developers, and QA Engineers, ensuring sprint goals and deliverables were met within defined scope and timelines.
Acted as Product Owner, managing and prioritizing the product backlog, refining user stories, and translating evolving business requirements into actionable development tasks.
Facilitated daily scrums, sprint reviews, and retrospectives, fostering collaboration and reducing delivery delays by 25%.
Cut project timelines by 15% through improved team coordination, sprint planning, and optimized resource allocation.

Team CoordinationProject ManagementSkill DevelopmentSprint PlanningProject DeliveryAgile Project Management+4

Adamjee insurance company limited

Joint Manager Application Development and Support

Jan 2021 – Sep 2023 · 2 yrs 8 mos · Lahore, Punjab, Pakistan

Managed software development and support projects for insurance and HR systems, ensuring timely delivery and compliance across national and international clients.
Reduced project costs by 28% and risks by 35% through improved planning, scheduling, and delivery governance.
Enhanced resource utilization by up to 51% and reduced staffing needs by up to 67% by introducing Robotic Process Automation (RPA) solutions to streamline repetitive tasks.
Implemented audit and compliance frameworks covering documents, KPIs, and financial controls, increasing organizational compliance by 33%.

Microsoft SQL ServerCustomer ExperienceStakeholder ManagementCustomer SupportSQLCustomer Service+17

Infotech group

Senior Application Support Engineer

Jan 2020 – Dec 2020 · 11 mos

Provided crucial technical support to the stock exchanges of Pakistan, Ghana, Zimbabwe, South Africa, and Malawi to ensure product performance and quality.
Led OS and database implementation projects, overseeing deployment, configuration, and documentation to ensure smooth system transitions.
Developed comprehensive playbooks covering 100% of ticket types, streamlining support workflows and reducing resolution time by 35%.
Maintained TAT at 4-6 hours, quality at 85%, and NPS at 80 points.

Microsoft SQL ServerCustomer ExperienceStakeholder ManagementCustomer SupportSQLCustomer Service+13

Netsol technologies inc.

Service Analyst

Aug 2017 – Jan 2020 · 2 yrs 5 mos · Lahore · On-site

Managed automotive projects for global clients, including Mercedes, BMW, Toyota, across Australia, China, Mexico, and New Zealand.
Ensured on-time delivery and client satisfaction, maintaining 97.5% quality and NPS above 90.
Improved process efficiency by 10% through better task coordination and workflow optimization.
Reduced risks by 7% and project costs by 5% through proactive tracking and issue resolution.

Customer ExperienceStakeholder ManagementClient RelationsCustomer SupportCustomer ServiceData Analytics+9

Zin technologies private limited

Technical Support Engineer

Dec 2015 – May 2017 · 1 yr 5 mos · Lahore

Delivered Tier-III technical support for 20+ global telecom operators across the UK and US, ensuring high system reliability for M2M services and devices.
Monitored and optimized system performance, maintaining TAT at 8 hours, quality at 95%, and NPS at 70 points.
Improved problem management by 80% through better root-cause analysis and proactive issue resolution.
Reduced connectivity issues by 92% and enhanced hardware management efficiency by 15%.

Microsoft SQL ServerTask ManagementCustomer ExperienceStakeholder ManagementCustomer SupportSQL+13

Skratch digital

Protocol Engineer

May 2013 – Nov 2015 · 2 yrs 6 mos · Lahore, Punjab, Pakistan

Responsible for creating comprehensive software technical documentations (SRS, STD, SDD, ERDs, Use Cases, Test Cases, etc.) for real-time communication projects, designing user interfaces, and contributing to web development using HTML5, CSS3, JavaScript, and jQuery.
Achieved KPIs, including timely completion of documentation and user interface designs, and successful implementation of front-end XMPP interactions using Strophe.js.

Document ManagementSystem ArchitectureTechnical DocumentationCross-Cultural Communication SkillsXMPPTeamwork+7