Apr 2025 – Oct 2025 · 6 mos

• Driving strategy-to-execution across 3PL operations with a strong focus on cost optimization, process excellence, and scalable growth.
• Led business strategy & operating model design across multi-city logistics networks
• Drove Ops Excellence initiatives (Lean / Six Sigma) to improve productivity, TAT, and SLA adherence
• Owned cost efficiency levers across manpower, linehaul, and asset utilization
• Built KPI dashboards & governance cadence for performance and margin improvement
• Partnered cross-functionally (Ops, Tech, Finance, HR) to scale operations sustainably
• Supported network expansion, client onboarding, and peak-scale readiness

Jul 2023 – Apr 2025 · 1 yr 9 mos

• Managed strategic key accounts and reverse supply chain processes, overseeing a team and handling a revenue of 300 cr from a single client.
• Implemented process excellence initiatives to streamline operations and enhance efficiency.
• Developed strong relationships with key clients to drive business growth and ensure customer satisfaction.

Mar 2019 – Jul 2023 · 4 yrs 4 mos

• Key Responsibilities:
• Mapping business requirements and coordinating in developing and implementing processes in line with pre-set guidelines.
• Supporting a network of customers and e-commerce clients to ensure smooth logistics.
• Developing business by new acquisition and retention, analyzing logistical problems, and producing solutions.
• Planning and managing reverse logistics & BFSI, quality check at customer doorstep, warehouse, transportation, and customer services. Directing, optimizing, and coordinating full order cycle.
• I'm continually trying to improve and develop business performance within the constraints of legislation, fuel costs and rising environmental pressures.
• I'm ensuring that the right products are delivered to the right location on time and at a good cost also involved in transportation, stock control, warehousing and monitoring the flow of goods.
• Actively interact with the Area managers, City head and branch managers for any changes or new work being Assessed/Evaluated/implements.
• Ensure all the shipments are attempted on the same day it is in-scanned at DC and ensure >90% delivery on the same day.
• Daily review processing report & ground performance and take necessary action to improve the process to achieve company goal in effective manner.
• Monitoring the team with timely updates and giving feedbacks on the improvements.
• Timely recognition of all achievers.
• Ensuring team building exercises on a regular basis with regular to and for discussions.
• Identifying areas of improvement and establish innovative or adjust existing work procedures and practices
• Develops & implements Xpressbees strategy at the business level.

Oct 2017 – Mar 2019 · 1 yr 5 mos · Gurgaon, Haryana, India

• Analyzing & monitoring the performance of Team, Drivers & Partners (Vendors), and planning effective strategies for smooth Operations.
• Responsible for training & process improvement, based on ops demands.
• Handling the daily data request of heads (City wise) for fleet/transport operations & daily supervision of transportation/dispatch activities.
• Responsible for end-to-end activities at Fleet operation Management.
• Ensuring that all operations are carried out in accordance with local/national authority laws and regulations, relating to norms and safety.
• Responsible for all of the routing and tracking of vehicles to be on time.
• Responsible for efficient and timely delivery of service, based on customer’s demands.
• Preparing reports and share with management on daily basis.
• Responsible for making the process of transportation smooth, managing & supervising the driver support team staffs as a TL.

Sep 2016 – Sep 2017 · 1 yr · Gurgaon, Haryana, India

• Lead the solution design for large scale Client/Hub/Branch’s Operations. Responsible for developing and Establishing policies and standards to increase the service level.
• Product Management- Product conceptualization, managing new requirement and leakages with OPS/Tech team.
• Performance Management and process design- Designing/Conceptualizing the process at Hub center and developing matrices for performance management.
• Ability to influence teams and align them towards the common shared objectives. Excellent people management skills and experience in large organization preferred handling a team of Sr. Executive, Executive, Supervisor and 30+ people working on various levels. Managing inter-team communication and conflicts.
• Fleet Management- Firs/Last mile pick up planning and cutoffs maintenance to optimize the pickup volume and the next connection for DTO/RTO.
• Actively interact with the sourcing partners for any changes or new work being Assessed/Evaluated.
• Manage pickup and delivery of the shipment within TAT.
• Deviation/ Escalation management ensuring resolution within TAT.
• Vendor Management- Onboarding, Selection, Load distribution, and performance management.
• Daily review processing report & ground performance and take necessary action to improve the process to achieve company goal in an effective manner.
• Preparing reports and share with management on daily basis.

Jul 2015 – Aug 2016 · 1 yr 1 mo · Gurgaon, Haryana, India

• Maintain inward and outward movement of shipment within defined SLA with Dotted line coordination with 3PL for forwards and return shipment.
• Vendor Management- Onboarding, Selection, Load distribution and performance management.
• Daily review processing report & ground performance and take necessary action to improve the process to achieve company goal in an effective manner.
• Lead the solution design for large scale Hub Operations. Responsible for developing and Establishing policies and standards to increase the service level.
• Taking details from the sales personnel/Customer and process booking/Shipment with Transporters/Agents.
• Responsible for Ground Operations and Customer Service related to the Delivery/Pickup.