Chandan Kumar Choudhary — Operations Associate

19 years of experience in implementing Microsoft Dynamics CRM from very large to small scale across different domains like Sales, customer support, banking, e-mobility, pharma, insurance, real estate, supply chain, finance and healthcare. Microsoft Dynamics CRM and power platform certified solution specialist. Expertise in project implementation, execution and delivery including requirement gathering, architecture, designing, implementation, installation, deployment, data migration, delivery, user training and production support. Professional Summary: • Currently working as Microsoft Dynamics CRM 365 Senior Manager cum Solutions Architect with Wesco Anixter, Bangalore. • Currently supervising the Microsoft Dynamics CRM implementation and solutioning team on USD implementation and integrations with internal applications. • 10 years working experience as Microsoft Dynamics CRM solutions architect cum tech manager with multiple organizations. • Strong collaboration, team building, interpersonal, communication skill with an ability to lead a team and keep them motivated. • Expertise in requirement gathering, architecture, designing, implementation, installation, deployment, delivery, and user training. • Expertise in project estimation, resource planning, project planning. • Expertise in pre-sales (RFP study, requirement listing, estimation, PoC preparation and demo to client). • Expertise in implementing Microsoft Dynamics CRM, Customization, JavaScript, Plugin, Custom workflows, Web services, Integrations. • Expertise in Power Platform (Admin center, model driven app, Customer portal, Canvas app, Power Automate) & Azure Implementation (Azure Synapse, Azure data factory, Azure function, Azure storage, Web Jobs). • Expertise in integrating Microsoft Dynamics CRM with third party applications. • Expertise in Data Migration to Dynamics CRM from various sources via ADF, SSIS, KingswaySoft. • Client side working experience with Visa Europe, Visa USA, State bank of Mauritius, Union Properties Dubai, Gulf News Dubai, Wipro Technologies Bangalore. • Expertise in working with vendors (Accenture, VeriPark, Infosys, Microsoft). • Expertise in Azure DevOps, Scrum, Agile, Git hub, code management and deployment. • Dynamic, competent and result oriented professional with vast experience in software development, implementation, application support using Microsoft Technology.

Stackforce AI infers this person is a seasoned Dynamics CRM Solutions Architect with extensive experience in enterprise software implementation.

Location: Bengaluru, Karnataka, India

Experience: 19 yrs 4 mos

Skills

Solution Architecture
Microsoft Dynamics 365
Microsoft Dynamics Crm
Integration

Career Highlights

19 years of experience in Microsoft Dynamics CRM implementation.
Expertise in project execution and delivery across multiple domains.
Strong leadership and team management skills.

Work Experience

Wesco Anixter

Senior Manager - Enterprise Services (1 yr 9 mos)

HCLTech

Technical Architect (2 yrs 3 mos)

Tata Consultancy Services

Microsoft Dynamics CRM Specialist (C4, Program Manager) (1 yr 1 mo)

Visa

Staff Software Engineer - Microsoft Dynamics CRM Solutions Architect (4 yrs 2 mos)

Hewlett Packard Enterprise

Information System Architect III - Microsoft Dynamics CRM Solution Architect (4 yrs 2 mos)

PositiveEdge Technology

Microsoft Dynamics CRM Technical Lead (1 yr 6 mos)

Senior Software Engineer (1 yr 1 mo)

FLSmidth Private Limited

Microsoft Dynamics CRM Consultant (4 mos)

Proteans Software Solutions (Symphony Group Company)

Software Engineer (1 yr 6 mos)

Vertscape Infotech

Software Developer (1 yr 6 mos)

Education

B.E. at Bhagalpur College of Engineering

Intermediate of Science at Marwadi College Bhagalpur

Matriculation at High School Kumaitha, Bhagalpur

Chandan Kumar Choudhary

Operations Associate

Bengaluru, Karnataka, India19 yrs 4 mos experience

Key Highlights

19 years of experience in Microsoft Dynamics CRM implementation.
Expertise in project execution and delivery across multiple domains.
Strong leadership and team management skills.

Stackforce AI infers this person is a seasoned Dynamics CRM Solutions Architect with extensive experience in enterprise software implementation.

Contact

Skills

Core Skills

Solution ArchitectureMicrosoft Dynamics 365Microsoft Dynamics CrmIntegration

Other Skills

Technical ManagerMicrosoft Power PlatformMicrosoft AzureASP.NETSQL Server Integration Services (SSIS)Microsoft SQL ServerAzure FunctionsAzure SynapseDevOpsJavaScriptAzure Data FactorySoftware Solution ArchitectureTeam LeadershipPower Platform Functional ConsultantAgile Methodologies

About

Experience

19 yrs 4 mos

Total Experience

2 yrs 2 mos

Average Tenure

1 yr 9 mos

Current Experience

Wesco anixter

Senior Manager - Enterprise Services

Sep 2024 – Present · 1 yr 9 mos · Bengaluru, Karnataka, India · Hybrid

Leading and supervising the USD (Unified Sales Desk) development team, ensuring high‑quality delivery and technical excellence.
Engaging with various stakeholders to understand business needs, clarify requirements, and align technical decisions with project goals.
Analyzing and documenting requirements across multiple initiatives and translating them into technical solutions.
Authoring high‑level and low‑level design documents for implementations and integrations involving Microsoft Dynamics 365 and internal enterprise applications.
Collaborating closely with the solutioning, delivery, and QA teams to ensure smooth execution across all phases of the project lifecycle.
Working with cross‑functional teams, including MuleSoft, OMS, and Oracle teams, to design and deliver integrated solutions.
Supporting the development team by resolving technical blockers, issues, and defects, and ensuring timely progress of deliverables.

Technical ManagerSolution ArchitectureMicrosoft Dynamics 365Microsoft Power PlatformMicrosoft Azure

Hcltech

Technical Architect

Jun 2022 – Sep 2024 · 2 yrs 3 mos · Bengaluru, Karnataka, India · Hybrid

Worked as a Microsoft Dynamics CRM solutions architect in DHL Express integrations implementation Project. Integrated Microsoft Dynamics CRM to various internal DHL applications to process Sales offer, pricing, agreements, documents, approvals, and lot many using Azure functions, plugins and JavaScript.
Requirement gathering for integrations implementation.
Prepared high level and low-level design preparation and review of the Azure integrations with Microsoft Dynamics CRM.
Preparation/review functional and technical documents.
Managed and leading integration team.
Managed User stories, tasks creation, assignment, and closure in ADO.
Workes closely with Microsoft.
Worked with internal teams to integrate other applications.
Helpped team in resolving technical blocker.
Execution and bug fixing of the System testing, System Integration testing.

Microsoft Dynamics CRMASP.NETSQL Server Integration Services (SSIS)Microsoft Power PlatformMicrosoft AzureMicrosoft SQL Server+4

Tata consultancy services

Microsoft Dynamics CRM Specialist (C4, Program Manager)

May 2021 – Jun 2022 · 1 yr 1 mo · Bangalore Urban, Karnataka, India

Managed and lead delivery, delivery team (of 5 members) in Dynamics CRM implementation for a banking client.
Worked as a solutions architect to a banking and an e-mobility project.
Interact regularly with client, gather requirement (for CRM implementation and integrations), conclude solution/implementation approach (high level and low-level design), provide high level estimation and lead Scrum.
Create and manage user stories and tasks assignment in ADO. Also participate in development, POC whenever needed.
Look after CRM Online configuration, deployment, solution review, code review and prepare functional (strategy, approach, FDD) and technical documents (TDD, Integrations).
Participate and guide the team on system testing, system integration testing, UAT and bug fixing. Project demo/training to client after each sprint or after a major release.
Work with TCS stake holders and with client to resolve project level issues, blocker and share weekly progress and report.
Track performance and deliverable of each resources in team. Share resources feedback monthly and groom/train them in CRM and related technology.
Provide Microsoft dynamics CRM and power platform training to internal resources (beginners and experienced).
Actively participate in CRM & power platform resources recruitment.

Microsoft Dynamics CRMASP.NETAzure Data FactoryMicrosoft Power PlatformMicrosoft SQL ServerSolution Architecture

Visa

Staff Software Engineer - Microsoft Dynamics CRM Solutions Architect

Mar 2017 – May 2021 · 4 yrs 2 mos · Bangalore

Worked as Microsoft Dynamics CRM 365 Solution architect for CSS CRM implementataion.
Responsibilities:
Requirement gathering for CRM implementation and integrations.
Managed and lead delivery, delivery team and operations of Dynamics CRM implementation.
Managed User stories, tasks creation, assignment, and closure in TFS and ADO.
High level and low-level design/review of the CRM implementation, custom applications, integration with other systems and data migration.
CRM Online configuration and deployment, Custom Applications Configuration and Deployment.
Preparation/review functional and technical documents.
Worked with internal teams to integrate other applications/tool like Genesys CTI, Chat, Visa internal applications Visa Online, Enterprise Tokenization.
Implement customer portal and Project service automation in Dynamics 365.
Worked with Security Team for security assessment, PEN Testing, Admin configurations like User, security role, field level security configuration
TFS Management for managing user stories and tracking sprints and progress of project.
Owned Development, UAT and Production CRM/server setup and configuration.
Execution and bug fixing of the System testing, System Integration testing.
Training and knowledge on CRM implementation and Data migration to different teams and users.