Sep 2024 – Oct 2025 · 1 yr 1 mo · Pune, Maharashtra, India · Hybrid

• ✓ Serving as Scrum Master for 3 teams specializing in UI, Disaster Recovery (DR), Hyper-V, and Nutanix AHV within the virtualization and data resiliency domain.
• ✓ Managing inter-team dependencies, risks and resolving customer escalations, ensuring seamless delivery across diverse areas of expertise.
• ✓ Utilizing Agile metrics, including sprint burn-down, velocity charts, and sprint burn-up charts, to monitor and enhance team performance.
• ✓ Utilizing GenAI tools to create tracking metrics which helps in clear transparency and visibility of work for stakeholders and team members

Jul 2022 – Aug 2024 · 2 yrs 1 mo · Pune, Maharashtra, India · Hybrid

• ✓ As a Scrum Master, Managed the entire Spotfire to Power BI migration project from inception to completion. This included everything from requirements gathering to final delivery.
• ✓ Responsibilities covered sprint planning, capacity planning, daily stand-ups, sprint reviews/demos, sprint retrospectives, and product backlog refinement. Also, handled reporting using Azure DevOps board, including velocity charts, sprint burndown charts, and release burnup charts.
• ✓ Additionally, Managed stakeholder communication and effectively removed impediments to support the team’s progress which resulted in increased team velocity by approx. 20%, reduced technical debt by approx. 10% and Defect density reduction by 30% approx..
• ✓ As a Project Manager, successfully managed a comprehensive managed services project. This involved overseeing incident management and ensuring that SLAs were consistently maintained within 3% as per the Statement of Work (SOW).
• ✓ Handled service requests and change requests, guiding them through the entire process from initiation to CAB approval. Utilized ServiceNow to manage all activities and leveraged ServiceNow reporting capabilities to provide insights to higher management. The project encompassed various tech stacks and required extensive customer involvement, including thorough user acceptance testing.
• ✓ Led the implementation of a Gen-AI system for a fantasy game company's customer support, which analyses customer and agent sentiment during calls, assigns scores, and generates summaries. This system also recommends responses, streamlining interactions and significantly reducing resolution times by 40%.
• ✓ Additionally, led another Gen-AI solution for a logistics company's customer support, enabling automatic database queries based on customer emails. This system generates email drafts in Outlook, tailored to the query and customer communication, reducing the agents' effort from approx. 6 minutes to approx. 15 seconds.

Apr 2021 – Jul 2022 · 1 yr 3 mos · Pune, Maharashtra, India

• ✓ As a Scrum Master, managed the entire Optimization project from inception to completion. This included everything from requirements gathering to final delivery.
• ✓ Responsibilities covered sprint planning, capacity planning, daily stand-ups, sprint reviews/demos, sprint retrospectives, and product backlog refinement.
• ✓ Handled reporting using JIRA, including velocity charts, sprint burndown charts, and release burnup charts.
• ✓ As a Business Analyst for a Contract Management System, gathered requirements through surveys, customer interviews, and one-on-one meetings with stakeholders.
• ✓ Responsibilities included creating user stories, analysing requirements, and developing workflows, process flows, and mappings. Conducted requirements walkthroughs and managed Confluence and JIRA boards.
• ✓ Additionally, responsible for preparing key documentation such as Business Requirement Documents (BRD), Functional Specification Documents (FSD), and Solution Design Documents. Also, supported the development and QA teams by ensuring they had a clear understanding of the requirements.

Jul 2020 – Apr 2021 · 9 mos · Pune, Maharashtra

Jan 2019 – Jul 2020 · 1 yr 6 mos · Pune, Maharashtra, India

• ✓ QA Expertise: Meticulously reviewed test cases, crafted a traceability matrix, and formulated test plans & strategies. Managed change requests effectively.
• ✓ Test Leader: Led a team of 10 Functional Testers, conducting comprehensive Functional ETL Testing and providing unwavering support.
• ✓ Streamlined Requirements: Developed clear BRD/FSDs, reducing rework by approx. 15%, and kept stakeholders informed with project updates.
• ✓ Agile Advocate: Led QA project using Agile methodologies, boosting team collaboration & ensured high-quality testing.
• ✓ Effective Communicator: Facilitated smooth project flow & maintained alignment with stakeholders through frequent interactions.

Jan 2018 – Dec 2018 · 11 mos · Pune Area, India

• ✓ Module owner & SME for Backend Product loan Process
• ✓ Lead & Support Team of 5 Functional Testers
• ✓ Requirement gathering, Preparation of BRD/FSD, Test Case Design, Test Execution, Status Reports, Test Plan

Jul 2014 – Jan 2018 · 3 yrs 6 mos · Pune Area, India

• ✓ Identity & Access Management (IAM, PAM) testing, IFRS, Risk testing, Cross Browser testing
• ✓ Requirement Analysis, Test Case Design, Test Execution, Defect logging & Bug Tracking
• ✓ Lead & Support Team of 5 Functional Testers