Nov 2019 – Jan 2023 · 3 yrs 2 mos · San Francisco Bay Area · Hybrid

• Ensure sufficient hybrid-cloud infrastructure capacity through unprecedentedly long and unreliable hardware lead times (up to 44 weeks) without significant customer impact or outages while improving infrastructure operating margins by 1%
• Cultivate 100-person multi-national team of full stack software and distributed systems engineers, data scientists, product managers, UI/UX specialists, capacity planners, and cloud FinOps analysts through accountability, self-sufficiency support, and progress monitoring
• Launch team vision, hand off 2 misaligned applications, and revamp continual value testing product management process to align with leadership on team value, secure 25 additional headcount, and solidify position as strategic infrastructure team
• Revamp leadership team of 5 by recruiting outside talent, restructuring team around 5 unique customer personas and creating continuous feedback loops with customers to build strong sense of empathy
• Implement software development practices, including continuous integration and continuous delivery (CI/CD) and test-driven development (TDD), to increase monthly average users (MAU) 5X and decrease customer issues as percent of MAU 50%
• Engineer infrastructure to support mission-critical processes, enable successful customer migrations, and decrease ratio of planned to unplanned work in each sprint 25% to industry standard levels
• Create data visualizations on customer infrastructure and demand outlook to bring 12+ senior leaders insight on challenges and opportunities and secure consensus and buy-in for hybrid cloud infrastructure strategy by understanding unique perspectives
• Ensure capacity across multiple time horizons and continue year-over-year (YoY) improvements in operating margins

Jun 2018 – Present · 7 yrs 11 mos

Nov 2014 – Nov 2019 · 5 yrs

• Agari was acquired by Help Systems in 2021
• Accelerated engineering and data science teams to 60, leading engineering and product teams in delivering 3 email security products to provide protection missed by competition and decrease new customer on-boarding time by 4 weeks
• Built machine learning (ML) team and pipeline by sourcing appropriate skill sets and mentoring to accomplish goals, applying 12+ models with 2K+ features to 1B+ daily events
• Scaled real-time pipeline, primary data stores, and application tiers using native AWS services to meet customer growth needs, optimizing performance and scalability while managing costs
• Oversaw security and compliance function, partnering with sales teams to build out internal security FAQ and ensure sales engineers could handle 90%+ of RFPs without escalation, standing up governance risk compliance team for scale

Sep 2011 – Nov 2014 · 3 yrs 2 mos

• Cedexis was acquired by Citrix in 2018.
• Grew DevOps team to 8 while developing network experience monitoring product (formerly Netscope) through customer interviews and engineering system design, selling initial 10 customers to secure $1M committed annual revenue in under 6 months. Netscope was significant in Citrix’s decision to acquire Cedexis

Jan 2010 – Jan 2011 · 1 yr

• Lead a team of >25 engineers who were responsible for deploying, maintaining, securing and scaling Cisco's Security Cloud Solutions. Mentored front line managers across our Network Operations (NOC) team, operations engineering team (the interface to the software engineering group) and our internal engineering group (building tools to make the operations team more efficient).

Jan 2007 – Jan 2009 · 2 yrs

• Lead the teams which developed and supported our customer facing support portal and knowledge base (PHP, MySQL and JavaScript), PBX phone system (Asterix) and well as our product support team which rolled out Knowledge Centered Support (KCS) and provided input into the product roadmap based on a statistical analysis of customer interactions.

Mar 2005 – Oct 2005 · 7 mos

• Senior Support Engineer

Jan 2005 – Jan 2007 · 2 yrs

Feb 2004 – Mar 2005 · 1 yr 1 mo

Aug 2000 – Mar 2005 · 4 yrs 7 mos