May 2025 – Aug 2025 · 3 mos · Portland, Oregon, United States · Remote

• Managed the Engineering, Product, Data, DevOps, and Support teams.
• Introduced modern toolset for Support, improving CSAT and NPS scores, and drastically reducing Time to First Response.
• Oversaw the design, build, and release of the Nowsta Marketplace.

May 2023 – May 2025 · 2 yrs · Portland, Oregon, United States · Remote

• Manage team rituals, performance, and career progressions of 2 teams of 6 engineers each (12 total) ranging from Junior to Staf. We maintain 2 web apps (React.js, Ruby on Rails, Node.js), and 2 mobile apps (iOS + Android w/ React native).
• Partner closely with Product and Design to ensure adequate resourcing and on-time delivery of new features.
• Manage application monitoring and alerting at scale using Grafana, AWS, Launch Darkly, and Slack.
• Developed and rolled out in-house incident management system. Integrated with OpsGenie to provide internal.
• stakeholders with reliable tools to remediate high-severity issues outside of working hours.
• Championed internal tooling initiative to automate manual dev tasks, improving developer Cycle Time by 3x.
• Manage and report on team project status using Jira Plans.

Jun 2022 – May 2023 · 11 mos · Portland, Oregon, United States

• Managed team rituals, performance, and career progression of 3 teams of 3-4 engineers each (11 total) ranging from Junior to Principal.
• Partnered closely with Product and Design to ensure adequate resourcing and on-time delivery of new features.
• Helped Develop a strategy to restructure teams and introduce new agile practices, resulting in an increase in accountability, predictability, and velocity across the engineering department. Since implementation, Cycle Time decreased by 50%, Pull Request pickup time decreased by 75%, and Deploy Frequency increased 3x.
• Rolled out eNPS survey to Engineering, Product, and Design orgs to measure employee happiness during transition. Since implementation, eNPS score increased 25 points.
• Led the on-time delivery of Leafly’s top revenue-generating feature of 2022. Cut scope to deliver the project on-time without sacrificing code quality or customer experience.

Apr 2021 – Jun 2022 · 1 yr 2 mos · Portland, Oregon, United States

• Manage Puppet’s highest revenue-generating team to deliver best-in-class CI solutions for our
• enterprise customers. Our team set the company standard for quality and continuous delivery, releasing
• more frequently and with less patches than any other team at the company.
• Mentor junior engineers to become more effective in the overall software development process, especially in the areas of time-management, code-quality/standards, and Git best-practices.
• Led my team's Agile rituals, utilize Agile methodologies to estimate our workload, and deliver work in line with that estimate.
• Continuously improve team processes, both in development, and in the execution of our team rituals.
• Break down and spec out those features for members of my team to work on (and enable more senior
• members of the team to contribute to this process).

Jun 2018 – Apr 2021 · 2 yrs 10 mos · Portland, Oregon, United States

• Led the conversion of our application to run within a Kubernetes environment.
• Represented my team in planning discussions and managed expectations with leadership in order to cut scope and deliver a quality product on-schedule.
• Developed a method to auto-generate a Typescript API client from our OpenAPI API spec to be used by any other application in the k8s cluster.
• Created new Entitlement Filter system to allow access to various features within the application depending on a customer's license type.
• Developed a Git repository caching mechanism for our application, alleviating a bottleneck in our CI/CD system and unblocking renewal contracts with our largest, most active customers.
• Planned, scoped, and developed a fine-grained RBAC control system for our application. Work was divided into two major parts, and delegated to another team member. The new UI was developed as a micro-service to be easily extensible, and enabled another Puppet team to introduce customizable RBAC support for their application well ahead of schedule.
• Created a new Puppet agent-based CI/CD job runner solution using multiple technologies (Java, Ruby, and Puppet Bolt) for e2e solution. Delegated the frontend portion of development to 2 other team members and completed the project on-time.
• Implemented Google Analytics from the ground up, collecting vital information about customers' application usage, first-time-use experience, and other technologies they use in conjunction with our application.
• Implemented OAUTH integration with Azure DevOps, and leveraged the Azure DevOps API to facilitate Git operations between our application and our customers' Azure DevOps git codebase.

Jun 2017 – Jun 2018 · 1 yr

• Primary Developer on my company’s .NET WPF Desktop Application.
• Maintain a growing business logic layer, completely abstracted from the application’s respective view models.
• Experienced using C# and XAML to build dynamic and reactive UIs.
• Maintain a fully isolated data access layer, abstracting database queries from our general API.
• Designed and Implemented my app’s Continuous Integration system using TeamCity to automatically build, test, and deploy.
• Spearheaded major code base refactor to implement a true Data Access Layer in order to pull business logic out of the application’s view models.

Apr 2016 – Jun 2017 · 1 yr 2 mos

• Designed and implemented multiple E2E testing frameworks for both Web and iOS.
• Used Ruby/Calabash (iOS) and Javascript/Protractor (web) to drive a single set of Cucumber/Gherkin feature definitions to validate expected behavior identically between the two platforms.
• Utilized Selenium’s Page Object Model for maintainability and reliability.
• Test suites run automatically each night to facilitate our Continuous Integration system.

Jun 2014 – Apr 2016 · 1 yr 10 mos

• Developed and executed extensive and maintainable regression test suites, ensuring the stability and frequent delivery of our software.
• Incorporated UAT results into all testing strategies/automated tests.
• Primarily tested our iOS application and developed a comprehensive knowledge of the platform.
• Tested applications on a wide range of other platforms including Web, Windows, and Mac OSX.

May 2014 – Aug 2014 · 3 mos

• Developed and implemented a new QA testing strategy still used at the company today.
• Created the first reusable regression test suites at the company.
• Massively reduced training time for new QA people during periods of rapid onboarding.
• Assisting in Web Development for VEO Web utilizing AngularJS, Twitter Bootstrap, and Play Framework for testing on my local machine.
• Provide QA support for our engineers in every aspect of our company's products across an extensive variety of system architectures. These include:
• QA for M-Six's VEO: the industry's leading 3D-model aggregation platform on Windows 8, Mac OS X, and Linux. I tested the application throughout our implementation of AFS: VEO's cloud-based file sharing system.
• QA for VEO Web: M-Six's platform for BIM field collaboration on all modern web browsers.
• QA for VEO Mobile: M-Six's mobile application for BIM field collaboration on iOS.

May 2012 – May 2014 · 2 yrs · San Francisco Bay Area

• Independently and collaboratively solve complex problems in order to create a complete solution for each individual customer.
• Maintain, distribute, and execute all key updates for demo systems.
• Provide recommendations for better ways to maintain Demo systems and deliver updates to our technology.
• Provide feedback to Retail Support to better our customer's experience.
• Developed exhaustive knowledge of Apple’s B2B services by actively pursuing information, and achieved the title “Apple Product Professional.”

Sep 2011 – May 2012 · 8 mos · San Francisco, CA

• Assisted in marketing and promotion of the 2012 DEMO conference.
• Organized and performed pitch sessions for startups, Venture Capitalists, and VentureBeat, worldwide.
• Performed daily administrative tasks assisting the CEO.
• Gained key B2B communication skills by contacting upcoming startups and established firms for inclusion in the 2012 DEMO conference.