Aug 2024 – Present · 1 yr 10 mos

• Loan Servicing Performing Loans and Platform of the Future
• Lead data organization of 45+ data engineers and analysts to build and maintain analytical data architecture, with deep experience in business and operational metrics
• Recruit and retain top data talent, invest in engineering efficiency and developer enablement
• Data Lead for Financial Services Core Modernization, leading strategy for data validation, testing, monitoring, migration, and recovery
• For Core Modernization, built parallel data environment for testing and RCA tooling to achieve
• 100% accuracy in new system, and enabled deprecation of 3rd party system, saving $10M+ annually
• Lead Global team of engineers, with engineers onsite, near-shore (Mexico), and offshore (India)
• Data Week presentation on Core Modernization Lessons Learned to ~250 associates
• Maintain data standards, best practices and data delivery SLAs
• Recognized in 2025 as the People's Choice Servicing Tech People Leader

Mar 2021 – Jul 2024 · 3 yrs 4 mos

• Vehicle Resolutions, Keep Me In My Car, Collections of the Future, and Horizontal Credit
• Collaborate with and across Agile teams to design, develop, test, implement, and support end-to-end data pipelines for critical data models, dashboards, business strategy, and other data solutions
• Support operational effectiveness, performance monitoring, and program monitoring by delivering on products and dashboards within Loss Mitigation, and enable Regulatory Reporting to Global Finance daily and quarterly reporting to SEC
• Utilize programming languages like Python, orchestration tools such as Airflow and Jenkins, and Cloud based data warehousing services such Snowflake
• Perform unit tests and conduct reviews with team members to make sure code is rigorously designed, elegantly coded, and effectively tuned for performance
• Serve as performing data steward, maintain metadata standards, remediate sensitive data across all data platforms, and maintain data delivery SLAs
• Manage 24 data engineers and data analysts across four teams in Loss Mitigation and Credit
• Serve as Data Job Champion and lead Data 101 sessions for newly hired associates in Servicing
• In 2023 one of two recognized in the Data organization for people leadership, associate engagement, enablement, and inclusion

Jan 2020 – Mar 2021 · 1 yr 2 mos

• Vehicle Resolutions and Horizontal Credit
• Manage data teams for Vehicle Resolutions and Loss Mitigation Horizontal Credit teams
• Enable strategy rollout, operational effectiveness, performance monitoring, and program monitoring by delivering on data products and dashboards within Loss Mitigation
• Build and maintain production batch and streaming data pipelines, manage Cyber compliance, and critical data infrastructure for internal and external partners
• Manage submissions for Troubled Debt Restructuring, as well as quarterly submissions to OCC

Feb 2018 – Jan 2020 · 1 yr 11 mos

• Internal Services (Feb 2019-Jan 2020)
• Manage data team owning business critical and regulatory-required QA processes and Control reporting relating to risk, written and digital correspondence, and customer complaints
• Build real-time data pipelines for new internal applications enabling capabilities in QA, digital messaging tracking, and Voice to Text
• Deliver on products and dashboards to manage agent performance for 2k agents, KPIs for QA performance, workload balancing, and efficiency
• Auto Finance Loan Servicing (Jul 2018-Jan 2019)
• As a team lead for data migration project, managed 10-person team in delivery of 85 critical operational reports to Tableau and Snowflake from Business Objects and Teradata/SQL Server
• Create metadata and record data lineage for 1000+ data elements for consumption in Nebula
• Closely partner with Data Engineering, Data Risk Management, and Servicing Operations teams for efficient rollout, robust implementation, correct documentation, and increased confidence of new tools
• Mortgage Portfolio Sale (Feb 2018-Jun 2018)
• Manage four-person data team on sale of $8B MSR portfolio and $17B Whole Loan portfolio
• Own research, processing, quality, validation, and delivery of data elements for investor valuations
• Oversee generation of 650 critical data points and response to 250 due diligence and advisor requests

Jul 2016 – Jan 2018 · 1 yr 6 mos

• Home Loans Servicing + Audits & Exams
• Audit team data lead owning data response for the OCC, GSEs, Internal Audit, etc.
• Data SME for building/maintaining critical data processes for KYC, program eligibility, and digital communication
• Manage Intern to build an internal workflow tool in Flask
• Organize six-person data team prioritization across multiple areas of Home Loans Servicing
• Work with operations teams to identify, size, and track critical reports to be migrated to cloud, cutting down initial reporting needs by 55%

Feb 2016 – Jun 2016 · 4 mos

• Data Strategy Team
• Retroscoring application development in Flask
• Lead for obtaining user feedback and iterating to meet customer needs
• Migration of historical data and processes to AWS/Redshift
• Testing of process conversion to Spark

Aug 2012 – Jan 2016 · 3 yrs 5 mos

• Subprime Card Customer Management/Acquisitions (Aug 2013 - Jan 2016)
• Primary SME for Early Credit Limit Increase Programs ($3B+ in annual exposure), Multicard ($1B+), and Secured Card by coding, implementing, and monitoring campaigns
• Worked extensively on the adoption of a consistent Ability-to-Pay script across CLIP programs up to regulatory standards
• Managed Secured Card data warehouses and created new Multicard data warehouse, integrating Partnerships data and putting tables into production
• Provide data expertise/support for reporting and enhanced risk model creation
• Credit Risk Management (Aug 2012 - Jul 2013)
• Integrate HSBC, Kohls, and other Partnerships data sources into loss forecasting models
• Implement and validate Next-gen account level loss model scorecards

Jul 2011 – Jul 2012 · 1 yr

• Credit Risk Management
• Support loss forecasters in Credit Risk Management of US+Canada Card Portfolio
• Automate generation of reports pulling from multiple sources/systems and maintain data quality in loss forecasts
• Analyze financial metrics relating to delinquencies, recoveries, and chargeoffs