Sep 2024 – Jun 2025 · 9 mos · Nairobi County, Kenya · Remote

• Zoho One Configuration & Customization – Setting up and tailoring Zoho applications to align with the organization’s workflow, ensuring seamless integration across departments.
• User Training & Onboarding – Conducting training sessions to educate staff on Zoho One applications, enhancing user adoption and productivity.
• System Optimization & Process Automation – Streamlining business processes by implementing automation, workflows, and custom modules to improve efficiency.
• Technical Support & Troubleshooting – Providing ongoing support to resolve user issues, optimize system performance, and ensure smooth operation.
• Data Management & Reporting – Configuring dashboards, generating reports, and ensuring data accuracy for informed decision-making

Jan 2023 – Jun 2025 · 2 yrs 5 mos · Nairobi County, Kenya · On-site

• ICT Infrastructure Management – Oversee the installation, maintenance, and security of the school’s IT systems, networks, and hardware across all branches.
• User Support & Training – Provide technical support to staff and students, conduct training sessions to enhance digital literacy, and ensure efficient use of technology.
• System Administration & Data Security – Manage school management systems, ensure data protection, and implement backup and recovery strategies.
• Software & Application Development – Design and develop custom applications to automate manual processes, improving efficiency in school operations.
• Process Automation & Digital Transformation – Identify areas for digital improvement and implement technology-driven solutions for enhanced productivity.
• IT Policy Implementation – Establish and enforce IT policies, cybersecurity measures, and best practices to safeguard school data and infrastructure.
• Vendor & Asset Management – Coordinate with technology vendors, manage IT procurement, and ensure proper maintenance of IT assets.
• Website & Online Platform Management – Oversee the school’s website, e-learning platforms, and communication tools to improve accessibility and engagement.
• Reporting & Performance Analysis – Generate IT-related reports, monitor system performance, and provide insights for decision-making.
• Innovation & Future Readiness – Stay updated with emerging technologies and implement modern solutions to enhance teaching, learning, and administrative processes.

Dec 2022 – Feb 2023 · 2 mos · Kilimani, Kenya · On-site

• Plan lessons and activities that facilitate students' learning.
• Instructing in a manner that develops students' confidence in their abilities.
• Invigilating and grading projects, quizzes, and examinations.
• Tracking and communicating students' advancement throughout the course.
• Identifies technical training needs and requirements of students at the center.
• Designs, coordinates, schedules and conducts ICT training.

Jan 2022 – Present · 4 yrs 4 mos · Nairobi County, Kenya

• Custom Web Development – Design and develop responsive, high-performance websites tailored to client needs using modern web technologies.
• Client Consultation & Project Management – Engage with clients to understand their requirements, provide expert recommendations, and ensure timely project delivery.
• UI/UX Design & Optimization – Create visually appealing and user-friendly interfaces to enhance customer engagement and improve conversion rates.
• Website Maintenance & Performance Optimization – Provide ongoing support, security updates, and performance enhancements to keep websites running smoothly.
• Business Growth & Digital Strategy – Identify market trends, implement digital strategies, and expand Glamour Technologies' reach by acquiring and retaining clients.

Nov 2021 – Nov 2022 · 1 yr · Kenya

• Provided help desk support for technical assistance in person, via phone chat using the Help Desk ticketing system, and follow up with customers and users to ensure complete resolution of issues.
• Configured, deployed, maintained, troubleshoot, and support Windows, PCs Linux workstations, laptops, printers, mobile devices, phones, and other computer and telecommunications equipment.
• Created and maintained user accounts in AD Manager.
• Installed anti-virus software and ensure virus definitions are up-to-date.
• Performed post-resolution follow-ups with the end users and team members as required.
• Ensure all software under the Business Systems unit are well updated and patched.
• Discovered innovative solutions for common and exceptional ICT problems, worked closely with ICT staff in software installation, update, and troubleshooting, and Enhanced ICT office systems through upgrades.
• Troubleshoot and resolve application issues, providing diagnostic, and analytical support.
• Conducted performance analysis and recommended improvements.
• Conducted user acceptance tests with users.

Feb 2020 – Dec 2020 · 10 mos · Kenya

• Developed a PHP application to track inventory and generate reports.
• Installed Local Area network to allow internet access at the apartments.
• Conducted aggressive marketing on social which increased bookings by 10%.

Sep 2019 – Dec 2020 · 1 yr 3 mos · Migori, Migori County, Kenya

• Guided ICT students which resulted in 90% pass rate.
• Involved course team activities and curriculum development for students.
• Prepared and delivered lectures and administered examinations.
• Graded Examination scripts to identify areas of strength and challenges.

May 2019 – Dec 2019 · 7 mos · Migori, Migori County, Kenya

• Collaborated with a team of developers to develop the current website for Rongo University.
• I actively participated by Creating dynamic web pages and reorganized contents of the old website to enhance on responsiveness and users friendliness following HCI design principles.
• Redesigned web pages for schools and departments to make it dynamic and responsive.
• Tools and technologies using include: WordPress, custom CSS, photoshop and WordPress plug-ins.