Oct 2024 – Feb 2026 · 1 yr 4 mos · Hybrid

• Led end-to-end functional testing for major PI insurance applications, increasing defect detection efficiency by 22% across releases.
• Designed and executed Postman-based API test suites covering 80+ endpoints, reducing API-related production issues by 30%.
• Created 150+ test cases, managed requirement traceability in JIRA/Rally, and improved test coverage accuracy by 25%.
• Collaborated with architects, product owners, and onsite teams to refine acceptance criteria, reducing requirement ambiguity by 35%.
• Used Generative AI for documentation, data generation, and workflow optimization, decreasing overall QA cycle preparation time by 40%.
• Facilitated cross-functional communication between QA, development, and product teams using Slack and Confluence over a 12-month span, resulting in a 28% increase in issue resolution speed for projects impacting 5 key insurance platforms.
• Monitored and managed Defect Tracking using JIRA and Rally for 120+ releases over 18 months, achieving a 32% reduction in average defect resolution time through real-time prioritization and cross-team collaboration.
• Trained 4+ new team members on testing lifecycle and PBM domain, improving onboarding efficiency by 30%.

Dec 2022 – Oct 2024 · 1 yr 10 mos · Hybrid

• Delivered functional, regression, system, and smoke testing for insurance applications, increasing coverage by 28%.
• Developed and executed API testing flows in Postman/SOAP UI, improving backend validation accuracy and reducing defect leakage by 18%.
• Led Okta IAM testing across 5+ web applications, achieving 99.9% accuracy in authentication and authorization scenario validation.
• Conducted Bug Bash sessions that identified 15+ edge-case defects, reducing UAT & MO defects by 18%.
• Coordinated with onsite teams for daily standups and triage meetings, improving defect resolution turnaround by 20%.

May 2021 – Dec 2022 · 1 yr 7 mos · Chennai, Tamil Nadu, India

• Conducted manual functional and regression testing for Insurance Domain → ensured accuracy of critical workflows and compliance with industry standards
• Led UAT sessions with business stakeholders → validated end-to-end processes and improved user adoption across enterprise platforms
• Designed test cases and execution plans for IAM and API validation → strengthened security posture and reduced defects in production releases
• Collaborated with developers and product owners to triage issues and refine requirements → accelerated delivery cycles and improved overall product quality

Jun 2014 – May 2021 · 6 yrs 11 mos · Coimbatore Area, India

• Executed functional, system, and integration testing for PBM healthcare workflows, improving test completeness by 25%.
• Performed claims adjudication, API validations, and regression cycles, reducing retesting effort by 15% through optimized test design.
• Managed 150+ defects in Salesforce and EZTest, improving closure efficiency by 20%.
• Participated in requirement walkthroughs and sprint discussions, reducing requirement-related rework by 12%.
• Trained 10+ new team members on testing lifecycle and PBM domain, improving onboarding efficiency by 30%.
• Performed end-to-end validation of RxClaims and AS400 workflows, improving test accuracy by 15%.
• Authored 200+ test cases and executed high-volume claim scenarios, reducing missed scenarios by 20%.
• Trained 2+ new team members on testing lifecycle and PBM domain, improving onboarding efficiency by 30%.