Mar 2022 – Jun 2025 · 3 yrs 3 mos

• Established a customer feedback loop to enhance engineering velocity by 33% and feature Adoption by 20%
• Analyzed customer calls, usage logs, and sales data to develop a compelling product vision
• Defined and implemented the R&D team vision, driving a 15% increase in policy product adoption
• Partnered with engineering and design teams to launch a new API product, resulting in a 15% year-over-year increase in competitive win rate

Dec 2020 – Mar 2022 · 1 yr 3 mos

• Spearheaded data initiatives, securing $13M in incremental funding from Cisco while fostering cross-functional alignment across product, engineering, sales, and design teams

Dec 2020 – Mar 2022 · 1 yr 3 mos · Denver, Colorado, United States

• Strategic Planning | Data | Developer Experience Product Manager

May 2020 – Sep 2020 · 4 mos · Ann Arbor, Michigan, United States

• Synthesized data from customer calls, usage logs, sales data, and cross-functional teams to drive problem prioritization and feature development for core $300M+ ARR product
• Persuaded management from product, engineering, and design to implement an originally contentious auto push feature; streamlined Duo Push authentication experience for millions of end-users
• Directed exploratory research with 10+ customers weekly; provided customer context to engineers and designers to directly empower 50+ feature enhancements over three months
• Collaborated with product marketing to compose go-to-market strategy for international product release

Aug 2019 – Jun 2021 · 1 yr 10 mos · Evanston, IL

Apr 2019 – May 2020 · 1 yr 1 mo

• Technical Product Manager for DataSignals
• Created product strategy for Oracle Database and REST API offerings; Implemented user onboarding training and data-driven resource allocation, reducing product maintenance costs by 30%
• Conducted grooming meetings and daily standups as an agile scrum master leading a team of 8; used customer support data to prioritize product development, meeting product vision and roadmap goals on time
• Delivered technical sales pitches and conducted workshops for Oracle Database and REST API products to prospective customers, generating $XXX,XXX in additional annual recurring revenue
• Led technical consulting projects as client manager; solely responsible for proposing, developing, presenting, and deploying custom PL/SQL code for a $XXX,XXX contract

Jun 2017 – Mar 2019 · 1 yr 9 mos

• Led a team of five engineers to deliver scalable data collection methodologies for 86 datasets containing data worth $XX,XXX,XXX of product-driven revenue under-budget and two months ahead of schedule
• Persuaded senior executives to migrate from agile-Scrum to agile-Kanban; increased team throughput by 20% and improved processes, allowing for smarter prioritization during crises
• Spearheaded internal training initiative for 25 new employees across multiple functions for an organization of 50; mentored 5 data analysts, facilitating an enthusiastic, healthy, and motivated workplace culture

Jul 2015 – Jun 2017 · 1 yr 11 mos

• Researched market and customer trends to drive data collection prioritization; spearheaded collection of 100 new datatypes, directly contributing to adding (10+) customers and $XXX,XXX of new revenue
• Integrated automated testing for a real-time dashboard tool and a REST API data warehouse; improved product quality while reducing QA costs by 100 hours annually

Jul 2014 – May 2015 · 10 mos

• Worked with locational data across multiple sources to map the energy grid, modeled the impact of weather events on pricing.