Oct 2021 – May 2026 · 4 yrs 7 mos

• IdentityNow Implementation – Public Sector
• IdentityNow deployment to replace legacy systems.
• Conducted workshops, reviews, and stakeholder interviews to gather requirements.
• Configured connectors for seamless integration, automating identity provisioning and governance.
• Utilised SailPoint REST API via Postman for attribute transforms.
• Created an Operations & Management guide and contributed to the HLD.
• FIM to MIM Upgrade – Public Sector
• Government infrastructure upgrade from FIM to MIM.
• Designed architecture, provisioned environments, installed Sync Service, imported configs, and troubleshot issues.
• Wrote operational docs for support and knowledge transfer.
• Migrated legacy services to Azure Tier 0 for enhanced security.
• Microsoft Entra Build – Education Client
• Provisioned Windows Server with AD DS, promoting to DC, and applying security best practices.
• Configured Entra Cloud Sync with attribute mapping and provisioning.
• RBAC matrix aligned with roles, implemented conditional access and MFA.
• User onboarding, group memberships, and licensing.
• Wrote LLD.
• IdentityNow Consultation – Education Client
• Analysed legacy IGA system to understand data flows and dependencies.
• Facilitated workshops, collaborated with SailPoint Professional Services, and validated architecture.
• Configured SAML 2.0 SSO between Entra ID and IdentityNow, including claims mapping.
• Created attribute mappings, provisioning flowcharts, and identity lifecycle diagrams.
• JML Best Practices Consultation
• Best practice recommendations and tooling comparisons across customer accounts.
• Built cost models and presented findings.
• Produced detailed JML process documentation and diagrams.
• IGA Recommendations – Finance Clients
• Discovery sessions on identity processes, pain points, and compliance.
• Compared IGA platforms, evaluating lifecycle management, access certification, and separation of duties.
• Delivered tailored recommendations and cost analysis.

Sep 2019 – Oct 2021 · 2 yrs 1 mo

• Graduate scheme working as an Identity and Access Management Consultant.

Aug 2018 – Aug 2019 · 1 yr · London, United Kingdom

• 1st line role, taking full ownership of tickets until resolution using Freshdesk and Outlook.
• Providing support to customer issues regarding all aspects of Office 365, as well as Windows, MacOS, handheld devices, software and hardware troubleshooting.
• Working on-site as well over the phone.
• Working to strict SLAs.
• Liaising with other business units and suppliers, and managing expectations of all customers.
• Working on both internal and customer projects.

Jan 2017 – Jul 2017 · 6 mos

• Manage and resolve tickets using the call tracking system, ensuring all tickets are accurately updated in a timely manner; whilst also maintaining communication between all stakeholders regarding ticket progression. This is in accordance with priorities and agreed service levels.
• Documenting infrastructure changes through the Change Management Process.
• Closely collaborating with the technical operations team for deep technical issues, ultimately ensuring customer satisfaction as the end goal.

Aug 2016 – Jan 2017 · 5 mos

• A technical point of contact for customers during the on-boarding phase of new projects. Key responsibilities include:
• Liaise with internal stakeholders to deploy complex solutions, and ensure customer success with calls and demos.
• Proactively call customers to ensure they are confident using the GUI/API.
• Liaise with cloud architects and technical account managers to understand customer designs.

Jul 2016 – Aug 2016 · 1 mo

• Part of a 24/7 shift team taking the lead from the senior engineer on shift. Key responsibilities include:
• Performing monitoring, health checking, problem determination & resolution, escalation and reporting of the UKCloud IT services.
• Execution of infrastructure changes and VM restores.
• Maintain handover logs, ticket updates and the creation of regular & on demand reports as required.
• Managing alerts, incidents and changes, or assisting the technical specialists to ensure platform stability.