Dayanand Jagatap

SRE (Site Reliability Engineer)

Bengaluru, Karnataka, India21 yrs 10 mos experience

Key Highlights

  • Expert in building high-performing SRE teams.
  • Proven track record in cloud infrastructure management.
  • Strong leadership in driving technical innovation.
Stackforce AI infers this person is a Site Reliability Engineering expert in cloud infrastructure for SaaS and enterprise solutions.

Contact

Skills

Core Skills

Site Reliability EngineeringExecutive LeadershipDevopsAgile Methodologies

Other Skills

Analytical SkillsAnsibleBitbucketBudgetingBusiness AnalysisBusiness ReviewsBusiness-to-Business (B2B)Cloud SecurityCloud-Native ApplicationsCommunications ManagementCompetitive AnalysisContinuous Integration and Continuous Delivery (CI/CD)Cross-functional Team LeadershipCustomer EngagementCustomer Satisfaction

About

Technology leader with hands-on experience in taking business ( start-ups, medium, and large product & services organizations) applications to the cloud. I have worked extensively in managed cloud services and understand the ground realities of building & supporting a cloud infrastructure from the ground up. Specialising in Agile, CICD, Infrastructure as Code, SRE, Orchestration, Monitoring, Alerting, and Dashboards. Specialized in Application/Systems Operations, High Availability, Reliability, Scalability, Leadership, Development/Operations Partnership, and Project & Product Management. My Current Focus is on: - Developing and deploying mission-critical applications on Hybrid, private & public clouds. - Enabling global team to shift focus from hands-on support to technical innovation using SRE / DevOps practices. - Providing strategic technology roadmap to enable business growth. - Build and Mentor high-energy teams for 24x 7 global IT operations. Cloud Operation management: - Build a private cloud with 10000 managed virtual machines to support my previous organization enterprise application. - Improved support operations by driving incident resolution to strict SLA's, reporting on these, and addressing gaps in staffing & process. - Consolidated global SRE support center to India - Reducing incident rates by 50% through improved tools, process, and staff development - Built a Global knowledge base for the SRE Operations I am now focused on bringing stability, long-term commitment, and my accumulated expertise to a role where I can add sustained value and grow alongside the organisation.

Experience

21 yrs 10 mos
Total Experience
2 yrs 3 mos
Average Tenure
1 yr 3 mos
Current Experience

Zendesk

SRE Leadership, Delivery - APAC

Mar 2025Present · 1 yr 3 mos · Hybrid

  • Built and currently lead high-performing, geographically distributed SRE teams, driving a culture of reliability, ownership, and operational excellence.
  • Partner closely with Advocacy, Account, Product Engineering, and Infrastructure organizations to embed SRE principles into delivery workflows and solution design.
  • Deliver SRE capabilities across the APAC region while ensuring alignment with global SLO/SLI standards, business KPIs, and customer experience goals.
  • Lead cross-functional initiatives to implement automation, observability platforms, reliability tooling, and mature incident response practices.
  • Manage and influence key stakeholders across Engineering, DevOps, Infrastructure, and Business units to ensure reliability is prioritized at all stages of the product lifecycle.
  • Oversee regional execution of reliability and resilience improvements, ensuring compliance with security, governance, and regulatory requirements.
  • Drive continuous improvement through structured post-incident reviews, root-cause analysis, tooling modernization, and performance optimization.
Site Reliability EngineeringStrategic InitiativesExecutive LeadershipCross-functional Team LeadershipReliability EngineeringCustomer Satisfaction+3

Altimetrik

Engineering Leader - Site Reliability Engineering

Dec 2023Jul 2024 · 7 mos · Bengaluru, Karnataka, India · Hybrid

  • Build, grow and nurture a high-performing SRE practitioners team, including hiring, mentoring, and
  • professional development
  • Influence and align the Organization's vision by collaborating with Customers, Partners, Product
  • Management and Engineering teams
  • Deliver high-quality results with full ownership and take the product/ service to the next level
  • Implement and promote Agile methodologies and SRE practices to streamline development
  • processes
  • Helped Organisations with their SRE Transformation Journey - Ancestry, CloudBees, Wayfair, Calibo
  • Collaborate with cross-functional teams to troubleshoot and resolve production issues in a timely
  • manner.
  • Ensure security, scalability, and performance of applications by implementing effective monitoring
  • and alerting systems.
  • My contribution also covers SRE/DevOps best practices with high-availability strategies, governance
  • & engagement models, operational excellence, managing reliability targets using golden signals, risk
  • assessment.
  • Build and manage dashboards for real-time cloud cost visibility using tools like AWS Cost Explorer,
  • Azure Cost Management, GCP Billing, or third-party platforms such as CloudHealth, Kubecost, or
  • Cloudability.
DevOpsCross-functional Team LeadershipProject ManagementSite Reliability EngineeringLeadership

Resmed

Senior Manager,Software Engineering

May 2023Oct 2023 · 5 mos · Bengaluru, Karnataka, India · Hybrid

  • Lead and manage a team of engineers focused on improving the reliability, scalability, and security of our engineering systems.
  • Lead and manage a team of engineers focused on improving the productivity and efficiency of our engineering department.
  • Develop and maintain a roadmap for the DevOps and QE team, aligning it with the overall engineering and company strategy.
  • Manages and appropriately escalates delivery impediments, risks, issues, and changes associated to the product development initiatives.
  • Assigns and monitors work of technical personnel, ensuring that application development and deployment is done in the best possible way, and implements quality control and review systems throughout the development and deployment processes.
  • Recruit, hire, and develop top talent to ensure the team is positioned for success.
  • Manage a team of engineers responsible for the timely and quality delivery of a given product or project.
  • Define intake process, strategy , approach and implementation it with zero downtime.
  • Fosters the team’s evolution and team member’s growth, including, but not limited to, 1:1s and performance evaluation.
  • Define and measure key performance indicators (KPIs) for the Productivity and delivery.
  • Provide strong leadership and direction to engineering teams operating within Agile principles, ensuring agile methodologies are effectively applied throughout the development lifecycle.
Problem SolvingDevOpsOperational StreamliningCross-functional Team LeadershipProject ManagementTeam Building+2

Smarsh

Site Reliability Engineering Manager

Apr 2022Jan 2023 · 9 mos · Bengaluru, Karnataka, India

  • Hire and retain key talent for SRE/ DevOps teams in India.
  • Measure and improve productivity of the team.
  • Create self-managed teams who can work in matrix organisation reporting to functional leaders and
  • peers from other locations.
  • Provide overall analysis and monitoring application performance and metrics.
  • Collaborate and communicate effectively across departments and roles.
  • Guide the process for team and drive improvements in people, process, and tools.
  • Ensure team process and capability to deliver the projects on time.
  • Work with their team to deliver projects relevant to SRE organisation.
  • Work with their team to provide production support adopting companywide processes to support higher availability.
  • Compile KPIs and evangelize the adoption of best practices in relation to performance and reliability
  • across the organisation.
  • Embed into SRE projects and on-call rotations to keep your skills sharp and stay close to the operational workflows and issues.
Problem SolvingAgile MethodologiesCross-functional Team LeadershipProject ManagementSecurity EngineeringDistributed Systems+2

Decurtis corporation

Manager - Site Reliability Engineering ( VV, DCL,CCL, NCL )

Feb 2020Apr 2022 · 2 yrs 2 mos · Bengaluru, Karnataka, India

  • As an SRE Manager responsible to hire, coach, and mentoring team members to develop a robust team that has a continuous learning mentality, cultivating a team culture that includes high ownership.
  • Provide oversight of the incident management program including setting goals to improve alert coverage and accuracy, reduce resolution times of incidents and aging of repair items, as well as define other necessary incident and problem management initiatives.
  • Drive the product towards higher availability and reliability & assist with on-call support on a rotating schedule for incident escalations (24x7).
  • Implement mechanisms to allow SRE teams to measure and reduce toil (manual, repetitive work) as well as define and track SLOs (operational goals).
  • Responsible for writing detailed solution specifications, diagrams, best practices/standards documentation, operating procedures etc.
  • Responsible for managing critical interactions with internal and external stakeholders.
  • Responsible for maintaining business continuity by identifying and driving opportunities to make systems highly resilient and human-free.
  • Responsible to get involved with troubleshooting and root-cause analysis of issues across the stacks hardware, software, database, network and so on.
  • Responsible to work with SRE Management to Improve observability of software by implementing right monitoring, tracing and logging.
  • Ensuring short-term hacks, are replaced with long-term solutions.
Problem SolvingAgile MethodologiesCross-functional Team LeadershipProject ManagementSecurity EngineeringDistributed Systems+2

Mresult

Senior Technology Manager

Jan 2017Dec 2019 · 2 yrs 11 mos · Bengaluru, Karnataka, India

  • Team Building
  • Leadership
  • Site Reliability Engineering
  • Cloud Infrastructure
  • 24x7 DevOps/SRE suppurt Center
  • Process simplification to enable continuous delivery of the application changes.
  • Formulate long term strategic Service Improvement Plans for the areas of Change, Problem, availability Automation CICD pipeline and Release Management.
  • Designing & Implemeitng DevOps solutions for various clients.
  • AWS,AZURE
  • Implementing Atlasssian Products Like JIRA,Bitbukcet, Confluence, Bamboo
  • Chef,Ansible,Docker
  • GitHub,BitBucket,Perforce
  • Cloudbee , Jenkins,
  • JFrog Artifactory, Sonar
  • Implemneting New Relic,AppDynamics and other open source tools

Intuit

SRE / DevOps Leader

Feb 2016Jan 2017 · 11 mos · Bengaluru, Karnataka, India

  • SRE
  • DevOps
  • AWS
  • CICD
  • Chef, Puppet, Ansible
  • Docker
  • Git,GitHub,Perforce
  • Cloudbee , Jenkins
  • ServiceNow
Problem SolvingAgile MethodologiesCross-functional Team LeadershipProject ManagementSecurity EngineeringDistributed Systems+2

Nvidia graphics pvt ltd

SCM Professional

Jul 2013Jan 2016 · 2 yrs 6 mos · Bengaluru Area, India · On-site

  • - SRE / DevOps
DevOpsAgile MethodologiesSecurity EngineeringSite Reliability EngineeringNegotiation

Zyme solutions

Configuration Lead

Sep 2012Jun 2013 · 9 mos · Bengaluru Area, India

DevOpsAgile MethodologiesSecurity EngineeringSite Reliability EngineeringNegotiation

Mportal

Tech Lead

Sep 2010Sep 2012 · 2 yrs

Agile MethodologiesSecurity EngineeringNegotiation

Wipro technologies

Environment Manager

Nov 2009Jul 2010 · 8 mos

Agile MethodologiesSecurity EngineeringNegotiation

Adf dairy farm

Co-Founder

Jul 2008Sep 2020 · 12 yrs 2 mos · Sadalga

  • Me along with My brothers , We co-founded the Dairy Farm. Known as Amba Dairy Farm
  • @ADF , Its our goal to produce good & Organic Milk, The Highest quality products possible. Located in the lush greenery of our own farm. Farm is spread over 5 acres on the banks of DudhaGanga River.
Problem SolvingAgile MethodologiesCross-functional Team LeadershipProject ManagementSecurity EngineeringDistributed Systems+2

Globallogic

Build & Tools engineer

Jun 2008Nov 2009 · 1 yr 5 mos

Nokia siemens networks

SCM engineer

Feb 2006May 2008 · 2 yrs 3 mos

Karthik infotech

VB Developer

Apr 2003Jan 2006 · 2 yrs 9 mos · Bengaluru, Karnataka, India · On-site

  • VB Developer

Education

Computer engineering

Bachelor's degree — Computer Engineering

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