Jan 2018 – Sep 2020 · 2 yrs 8 mos · Bengaluru Area, India

• Worked as part of the Information Security and Compliance team, responsible for maintaining and enhancing the organization’s compliance posture across global standards including PCI-DSS, SOX, GDPR, and NIST 800-53.
• Led multiple initiatives in vulnerability management, risk assessment, and audit readiness while ensuring adherence to corporate cybersecurity frameworks and regulatory requirements.
• Key Responsibilities:
• Ensured continuous compliance of enterprise infrastructure against PCI-DSS, GDPR, SOX, and NIST 800-53 frameworks.
• Conducted vulnerability management and web application security assessments using tools like Nessus and Qualys, and tracked remediation progress via ticketing systems.
• Supported risk assessment and compliance reporting processes; prepared detailed IT security scorecards covering key risk indicators and control metrics.
• Monitored and analyzed security logs through SIEM tools (Splunk) to detect potential threats or policy violations.
• Performed periodic audits across Credit/Fraud systems, HR operations, and IT controls aligned with SOX and PCI-DSS requirements.
• Assisted in the implementation of GDPR compliance controls, data protection policies, and access review mechanisms.
• Developed and maintained security policies and procedures, ensuring consistent application of cybersecurity best practices.
• Conducted phishing simulations and awareness campaigns to strengthen employee security culture.
• Supported network hardening and infrastructure security checks to reduce attack surfaces.
• Key Tools & Technologies:
• Nessus | Qualys | Splunk | SCCM | SolarWinds Orion | iPAM | KnowBe4 | SharePoint | Kayako Fusion

Feb 2015 – Dec 2017 · 2 yrs 10 mos · Bengaluru Area, India

• Worked within IBM’s global security delivery organization, ensuring compliance and security assurance across enterprise server and storage platforms in alignment with ISO 27001, PCI-DSS, and HIPAA standards. Played a key role in vulnerability management, patch compliance, and risk mitigation through proactive audit readiness and automation driven governance.
• Key Responsibilities:
• Managed vulnerability and compliance assurance across multi-platform environments (Windows, UNIX, AIX, Linux, VMware, VCE) aligned with IBM’s internal security frameworks.
• Performed security health checks and hardening of enterprise storage systems (EMC Celera, NetApp, Brocade, VNX, XIV Gen 2/3, SVC, Datadomain, etc.) to maintain compliance posture.
• Leveraged IBM BigFix/Endpoint Manager for patch compliance, configuration baseline validation, and automated remediation.
• Conducted internal ITGC reviews, prepared audit evidence, and supported corporate audits and client assessments.
• Raised and tracked non-conformance incidents (NCIs), coordinated remediation, and ensured closure of audit findings.
• Delivered root cause analyses (RCA) and defect prevention plans (DPP) for process or configuration gaps.
• Drove ISO 27001 governance, operational risk tracking, and mitigation activities with cross-functional teams.
• Supported automation initiatives such as Continuous Compliance (CC) and Risk-based Continuous Patching (RCP) to improve efficiency and reduce manual effort.
• Partnered with auditors on policy reviews, client agreements, and security documentation.
• Key Tools & Platforms:
• IBM BigFix / IEM | COGNOS | BMC Remedy | iLO | SCA | ECM | ADE | CIRATS | GACDW | GCM | CWP | SCoA Tool | HwSw Currency Tool | ITCS 104 Log Analysis

Sep 2014 – Feb 2015 · 5 mos · Bengaluru, Karnataka, India

• Worked as a freelancer with Freecharge (Accelyst Solutions Pvt. Ltd.), supporting technical operations and customer experience teams to ensure smooth and secure digital payment transactions.
• Key Responsibilities:
• Resolved technical issues related to payment gateways and merchandise transactions, ensuring minimal downtime and seamless customer experience.
• Handled and prioritized support tickets to provide timely, accurate, and effective solutions to transaction-related queries.
• Collaborated with internal teams to identify root causes, track resolution progress, and improve incident response efficiency.
• Ensured adherence to internal SLAs and maintained consistent communication with stakeholders during issue resolution.
• Key Skills:
• Payment Gateway Support | Technical Troubleshooting | Transaction Monitoring | Customer Issue Resolution | Ticket Management | Incident Analysis

Jun 2014 – Feb 2015 · 8 mos · Bengaluru, Karnataka, India · On-site

• Worked as part of the global technical support team at [24]7 Inc, providing real-time assistance to international clients for resolving issues related to Adobe applications. Focused on ensuring seamless user experience through technical troubleshooting, installation support, and product guidance.
• Key Responsibilities:
• Delivered technical support to clients worldwide for multiple Adobe products, ensuring timely resolution of application issues.
• Assisted customers with software installation, product activation, runtime error resolution, and application troubleshooting across different operating systems.
• Guided users through product usage, purchase validation, and feature related inquiries, enhancing overall customer satisfaction.
• Authored and maintained FAQ blogs and self help documentation for unsupported Adobe freeware applications, improving community driven issue resolution.
• Ensured adherence to service quality standards, response SLAs, and effective communication throughout the support process.
• Key Skills:
• Technical Troubleshooting | Adobe Applications | Software Installation & Configuration | Customer Support | Incident Resolution | Knowledge Base Management | Communication Skills