Oct 2023 – Mar 2025 · 1 yr 5 mos

• Spearheaded the Customer Success team for Enterprise and Large Enterprise accounts, driving excellence in people, processes, and strategy with a customer-first approach.
• Built and scaled a high-impact technical customer success team, delivering tailored solutions to top-tier multinational brands, ensuring seamless alignment with business objectives.
• Achieved an industry-leading 92% renewal rate for FY24, positioning the team as the #1 performer at Sprinklr.
• Optimized engagement models and value-driven strategies, significantly enhancing customer retention, satisfaction, and lifetime value (LTV).
• Drove revenue expansion, successfully increasing upsell and cross-sell opportunities within LE accounts.
• Brought in operational efficiency by streamlining workflows, automating key processes, and optimizing resource allocation, leading to higher productivity and faster issue resolution.
• Led high-stakes stakeholder management, fostering executive-level relationships and strengthening long-term strategic partnerships.

Nov 2021 – Sep 2023 · 1 yr 10 mos

• Achieved exceptional 90%+ retention and 46% growth, exceeding targets through a customer-first approach and strategic execution.
• Increased revenue per account by driving value-based engagements, upselling, and cross-selling tailored solutions.
• Enhanced forecasting accuracy by formulating EWS( Early Warning Signal) prediction system, ensuring predictable growth and proactive decision-making to maximize account potential.
• Strengthened stakeholder relationships by conducting EBRs, Evaluation management and reducing TAT, leading to higher renewal rates, deeper client engagement, and increased advocacy.
• Expanded strategic partnerships for more than 46% of the BOB, securing long-term contracts and positioning Sprinklr as a mission-critical solution.
• Optimized customer onboarding and success processes, reducing churn and accelerating time-to-value.
• Led a high-performing team, mentoring and retaining top talent to sustain growth momentum.
• Established best-in-class service delivery standards, driving measurable improvements in customer satisfaction and lifetime value (LTV).

Apr 2021 – Oct 2021 · 6 mos

• Driving Strategic Account Management Excellence:
• Spearheading and optimizing the Strategic Account Management team with a bold vision to drive 50% business growth.
• Prioritizing high-value customers, ensuring maximum impact and revenue expansion.
• Relationship-driven success: Implementing best-in-class strategies to cultivate unwavering customer loyalty and long-term partnerships.
• Maximizing profitability through volume discounts and exclusive long-term deals with key agencies.
• Delivering sustainable, strategic advantages through end-to-end funnel solutions, ensuring measurable success for clients.
• Unparalleled Achievements:
• Exceeding Targets: Q1 102%, Q2 112%
• YOY Growth: H1 36%
• Mid-Market Growth Strategy:
• Leading and empowering a high-performing team of Sales Managers and Regional Managers to penetrate and expand the mid-market segment.
• Driving new vertical penetration, strategically identifying and acquiring high-value clients across multiple industries. Added 46 new accounts in 2 quarters.
• Crafting vertical-led, tailored solutions to maximize impact and conversion.
• Forging strong partnerships with agencies and clients, ensuring seamless deal closures and sustained business growth.
• Exceptional Achievements:
• Target Overachievement: Q1 102%, Q2 115%
• Explosive YOY Growth: H1 56%

Apr 2018 – May 2021 · 3 yrs 1 mo

• In my role as South Head TIL at Times Internet, I led and inspired a team of 12 sales managers to drive revenue growth for key accounts across various verticals to deliver strong results.
• H2 2020 - 106%
• H1 2020 - 109%
• H2 2019 - 106%
• H1 2019 - 135%
• With a YOY growth of 52 % in 2019-20.
• I collaborated with agency heads to develop strategic plans, analyze revenue performance, and provide dedicated account management to top clients. Additionally, I worked closely with the product and revenue strategy team to create high-value events and sponsorship packages, contributing to the overall growth and success of the company.

Apr 2017 – Mar 2018 · 11 mos

• In my role as Industry Head South at Times Internet, I led strategic initiatives to drive brand adoption and revenue growth for TIL flagship portals and global partners. By defining strategies for IPs, events, and content plans, I successfully built profitable relationships with key decision makers, increased market share by 31% in 2 years, and implemented client retention strategies to reduce churn accounts.Saved over 25 risk accounts worth 3.2 Cr.

Mar 2015 – Mar 2017 · 2 yrs

• Led revenue generation efforts for Times Business portals in South market, increasing revenue from 2.3 Cr to 6.8 Cr in 2 years.
• Managed partnerships, content integration, and ad campaigns for Economictimes.com, businessinsider.in, and investopedia.com in the South Region.
• Drove revenue growth in emerging markets like Hyderabad, Chennai, and Kerala through sponsorships and event associations.

Mar 2014 – Apr 2015 · 1 yr 1 mo

• In my role as Sr Manager - Sales and Success at Times Internet, I spearheaded sales and customer success efforts for the Technology and Ecommerce vertical. Leading discussions with clients in Karnataka and managing a sales team in Andhra Pradesh, I successfully closed exclusive deals with new clients like Fortinet, Commscope, and Infor. My achievements include growing the tech vertical by 49% and the Ecommerce vertical by 21%.

Apr 2012 – Mar 2014 · 1 yr 11 mos · India

• In my role as Manager of Global Strategic Account Management at LinkedIn, I had the opportunity to represent the company in various public forums and events, promoting platform adoption and educating clients on the benefits of utilizing our services. By collaborating closely with cross-functional teams, I was able to deliver value to customers and increase revenue from existing global accounts by an impressive 235% in just 2 years. I overachieved my annual target in FY2013 , making me a LinkedIn Club winner.