Deepa Grover

Business Development Executive

Calgary, Alberta, Canada4 yrs 2 mos experience

Highly StableAI Enabled

Key Highlights

Experienced in optimizing IT infrastructure and service delivery.
Strong background in software development and Agile methodologies.
Certified in Project Management and Scrum.

Stackforce AI infers this person is a skilled Infrastructure Business Analyst with a strong software development background in the IT sector.

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Skills

Core Skills

It Business AnalysisIt Infrastructure Project ManagementProgrammingJava

Other Skills

Business Analysis Planning & MonitoringBusiness Systems AnalysisInformation Technology InfrastructureStakeholder ManagementVendor ManagementCustomer ServiceDocumentationTechnical SupportTroubleshootingProblem SolvingActive DirectoryPeer EducationPeer MentoringAcademic Support ServicesLibrary Management

About

I am an experienced Infrastructure Business Analyst with a strong foundation in software development and a passion for delivering scalable IT solutions aligned with business goals. With over three years in software engineering and two years in IT infrastructure analysis at Bow Valley College, I bring a unique blend of technical depth and business insight. In my current role, I support the optimization of network infrastructure, server systems, and technical operations across campus. I work cross-functionally to implement disaster recovery plans, manage IT assets, and streamline service delivery using tools like VMware Horizon, ServiceNow, Active Directory, and Aruba Central. I also collaborate with internal teams and vendors to ensure compliance, efficiency, and alignment with strategic objectives. I am certified in Project Management (CAPM®), Scrum, and Zero Trust Security, and have formal training in both Computer Applications (MCA) and Business Administration. My background spans Agile project delivery, infrastructure support, IT service management, and full software development lifecycle (SDLC) experience with tools like JIRA, GitHub, and Java-based systems. With a strong commitment to continuous improvement, I thrive at the intersection of business needs and technical solutions; enabling organizations to achieve reliable service performance, operational excellence, and innovation.

Experience

4 yrs 2 mos

Total Experience

1 yr 4 mos

Average Tenure

Current Experience

Bow valley college

4 roles

ITS Infrastructure Business Analyst II

Promoted

Sep 2025 – Present · 8 mos

As a Business Analyst within the IT Infrastructure Services team, I support the optimization and delivery of technology solutions across the college's IT environment. My role focuses on improving infrastructure performance, compliance, and service alignment with institutional goals.
Key Responsibilities:
Drive the management and continuous improvement of IT infrastructure services, including Wi-Fi optimization, equipment lifecycle, and network performance.
Support coordination of data center power, cooling, and rack systems to enhance infrastructure efficiency and reliability.
Lead the development of disaster recovery and preparedness plans to ensure compliance with industry standards and regulations.
Manage IT asset procurement, tracking, and documentation to meet operational and regulatory requirements.
Provide technical troubleshooting and advisory support to both internal teams and external partners.
Act as a liaison between cross-functional teams, streamlining communication and ensuring consistent updates on infrastructure status.
Oversee maintenance planning and coordinate task execution to prevent service interruptions.
Support Agile project teams to align IT service delivery with business objectives and timelines.
Administer vendor contracts and service agreements, ensuring deliverables are met and aligned with stakeholder expectations.
Utilize platforms such as VMware Horizon, Active Directory, and ServiceNow for service management, performance monitoring, and process optimization.

IT Business AnalysisBusiness Analysis Planning & MonitoringBusiness Systems AnalysisIT Infrastructure Project ManagementInformation Technology InfrastructureStakeholder Management+3

ITS Infrastructure Business Analyst I

Promoted

May 2023 – Sep 2025 · 2 yrs 4 mos

As a Business Analyst within the IT Infrastructure Services team, I support the optimization and delivery of technology solutions across the college's IT environment. My role focuses on improving infrastructure performance, compliance, and service alignment with institutional goals.
Key Responsibilities:
Drive the management and continuous improvement of IT infrastructure services, including Wi-Fi optimization, equipment lifecycle, and network performance.
Support coordination of data center power, cooling, and rack systems to enhance infrastructure efficiency and reliability.
Lead the development of disaster recovery and preparedness plans to ensure compliance with industry standards and regulations.
Manage IT asset procurement, tracking, and documentation to meet operational and regulatory requirements.
Provide technical troubleshooting and advisory support to both internal teams and external partners.
Act as a liaison between cross-functional teams, streamlining communication and ensuring consistent updates on infrastructure status.
Oversee maintenance planning and coordinate task execution to prevent service interruptions.
Support Agile project teams to align IT service delivery with business objectives and timelines.
Administer vendor contracts and service agreements, ensuring deliverables are met and aligned with stakeholder expectations.
Utilize platforms such as VMware Horizon, Active Directory, and ServiceNow for service management, performance monitoring, and process optimization.

IT Business AnalysisBusiness Analysis Planning & MonitoringBusiness Systems AnalysisInformation Technology InfrastructureIT Infrastructure Project ManagementTechnical Support+7

Peer Tutor

Nov 2022 – Apr 2023 · 5 mos

Delivered academic support to peers in subjects including Accounting, Computer Science, and Business Administration.
Worked closely with instructors to ensure alignment of tutoring with course objectives and student needs.
Assisted students in improving their understanding of complex concepts, helping them achieve academic success.
Provided one-on-one tutoring sessions and created study materials tailored to individual learning styles.

Technical SupportPeer EducationPeer MentoringAcademic Support Services

Peer Library Assistant

Sep 2022 – Apr 2023 · 7 mos

Provided technical support to students, assisting them in navigating library services and resources.
Supported library staff with administrative tasks such as inventory management, data entry, and organizing library materials.
Collaborated with colleagues to develop and implement initiatives aimed at improving library services.
Fostered a positive learning environment by assisting students with research and academic tasks.

Library ManagementLibrary ServicesMentoringManagementTechnical Support

Amdocs

Software Developer

Jul 2017 – Aug 2020 · 3 yrs 1 mo · India

Contributed to the development of billing software for the AT&T Mexico project, ensuring compliance with project specifications and enhancing both user experience and system performance.
Designed and implemented key features for connected car services, e-SIM technology, and real-time billing systems, ensuring that applications met evolving customer needs in the telecommunications sector.
Played an instrumental role across the entire software development lifecycle, from requirements gathering and design to unit testing and deployment, working in an Agile environment to ensure timely delivery and responsiveness to change.
Collaborated closely with business analysts to translate business requirements into technical specifications, ensuring all features were aligned with project goals and customer expectations.
Engineered an internal resource management website using a Java framework, which automated resource allocation processes and is now widely used across Amdocs by project and resource managers, improving operational efficiency.
Led the onboarding process for new team members, providing mentorship, knowledge transfer, and training to help them integrate quickly into the team and the project environment.
Utilized JIRA, Rally, and GitHub/Perforce for version control and project management, ensuring efficient task tracking and communication within the team.
Actively participated in code reviews and knowledge-sharing sessions, maintaining high coding standards and fostering continuous improvement across the team.