Deepak M

Head of Talent

Bengaluru, Karnataka, India18 yrs experience

Highly StableAI Enabled

Key Highlights

Implemented AI chatbots, reducing HR inquiries by 36%.
Delivered $500K/year savings through benefits redesign.
Doubled NPS scores by revamping enrollment cycles.

Stackforce AI infers this person is a Human Resources professional with a focus on AI-driven transformation and employee experience.

Contact

Skills

Core Skills

Employee Learning & DevelopmentChange ManagementProject ManagementHr StrategyService Delivery

Other Skills

AI in HRAccount ManagementAnalytical SkillsBPOBenefits AdministrationBusiness Process ImprovementBusiness Process Outsourcing (BPO)CRMCall CentersChange Management CommunicationsChange Metrics & AdoptionChange Strategy & RoadmapCoachingCognitive Diversity ManagementCollaborative Problem Solving

About

I don't just manage HR operations; I engineer them for efficiency and scale. As a Prosci® Certified Change Leader and Trainer, I bridge the gap between human potential and business profitability. Throughout my career, I’ve focused on "People-First Transformation." Whether it’s leading a 45+ member Total Rewards team or optimizing payroll for 15,000+ employees, my goal is to remove friction. Signature Wins: AI & Automation: Implemented chatbots to reduce HR inquiries by 36%, cutting 150+ manual hours. Financial Impact: Delivered $500K/year in savings through benefits redesign. Employee Experience: Doubled NPS scores (24 to 49) by revamping enrollment cycles. My expertise spans Global Compliance (India, US, Europe), Total Rewards, and Inclusive Leadership. I believe in using data and AI not to replace the human touch, but to make it more impactful. Passionate about leveraging AI and inclusive strategies to shape the future of work

Experience

18 yrs

Total Experience

4 yrs

Average Tenure

1 yr 10 mos

Current Experience

Marg business transformation

Head Learning Ambassador

Aug 2024 – Present · 1 yr 10 mos

Employee Learning & DevelopmentTraining DeliveryContent StrategyTraining and Development (HR)Strategic Thinking and PlanningLeadership and People Management+2

Ab inbev gcc india

Senior Manager, Total Rewards

Jun 2022 – Mar 2024 · 1 yr 9 mos · Bengaluru, Karnataka, India · Hybrid

People ManagementCoachingProject ManagementAnalytical SkillsCollaborative Problem SolvingHR Strategy

Anheuser-busch inbev

Operations Manager, Total Rewards, Master Data & US Payroll

Apr 2019 – May 2022 · 3 yrs 1 mo · Hybrid

Tangoe india softek services private limited

Assistant Manager

Oct 2016 – Apr 2019 · 2 yrs 6 mos · Bengaluru Area, India

Led Service Desk operations and support functions on all client accounts and to achieve key business goals by attaining efficiency via automation(chatbot) and drove transformation projects(Platform integration, PDB projects) to improve current processes and to reduce cost for the company.
Spearheaded Service Delivery team set up[ US -> BLR] and ensured seamless transition of business operations. Grew the team exponentially within one-year span from FTE(7 to 45) and clientele standpoint

Project ManagementTransition ManagementCreativity and InnovationService DeliveryAccount ManagementCustomer Relationship Management (CRM)

Convergys

6 roles

Client Services Manager

Promoted

Jan 2015 – Oct 2016 · 1 yr 9 mos · Bengaluru Area, India

Responsible for managing/leading 3 Technology accounts for Convergys spread across different geographies, 150 FTE business with the revenue of
$60 million per year from account management and client services standpoint.

Sr. Trainer

Promoted

Jan 2014 – Dec 2014 · 11 mos · Bengaluru Area, India

Responsible to drive a team of 6 trainers for Telecom and Financial vertical and to drive CSAT for two sites for a financial process

Team Leader

Jan 2013 – Dec 2013 · 11 mos · Bengaluru Area, India

Responsible to handle a team of 10 financial analysts (pilot project) and to handle day to day operations.

Universal Trainer

Nov 2011 – Dec 2012 · 1 yr 1 mo · Bengaluru Area, India

Responsible for communication and cultural training,program specific training, curriculum development and training needs for Telecom and financial process