Deepshikha .

Operations Associate

Bengaluru, Karnataka, India4 yrs 10 mos experience

AI EnabledHighly Stable

Key Highlights

Led reliability efforts for a real-time Conversational AI platform.
Drove production stability improvements through automation.
Expert in optimizing backend systems for high-pressure environments.

Stackforce AI infers this person is a Backend Engineer specializing in AI systems and production reliability within SaaS.

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Skills

Core Skills

Production ReliabilityAi SystemsBackend DevelopmentData EngineeringAutomation

Other Skills

Python (Programming Language)JavaMonitoringIncident ManagementJavaScriptREST APIsSQLNoSQLGoogle Cloud Platform (GCP)ElasticsearchMicrosoft Power BIGrafanaKibanaElastic Stack (ELK)Git

About

I build and stabilize production systems where AI meets real-world business constraints. With 4+ years of experience across Meesho and Walmart Global Tech, I’ve worked on distributed backend systems, monitoring platforms, and AI-driven workflows in high-pressure environments. Today, I lead reliability and enterprise deployment efforts for a real-time Conversational AI platform, ensuring it performs consistently across clients and high-traffic events. My strengths lie in: • Translating ambiguous business needs into working technical systems • Improving observability and reducing production noise • Leading structured root cause analysis under SLA pressure • Bridging engineering execution with operational impact I’ve driven meaningful improvements in production stability by refining monitoring systems, eliminating repeat failures, and introducing automation to simplify operational workflows. I’m motivated by hard production problems — especially in AI systems, distributed platforms, and enterprise deployments where reliability truly matters.

Experience

4 yrs 10 mos

Total Experience

3 yrs 11 mos

Average Tenure

11 mos

Current Experience

Meesho

Customer Success Engineer II

Jul 2025 – Present · 10 mos

Owned end-to-end Voice Bot ops & reliability (monitoring, incidents, on-call, escalations), proactively preventing SLA breaches.
Handled onboarding, delivery, and production support for multiple enterprise clients in parallel.
Standardized runbooks, on-call docs, and escalation workflows for faster, clearer incident response.
Cut alert noise ~80% (Meesho) and ~40% (clients) by tuning thresholds and alert logic.
Led RCAs and partnered with engineering on fixes, reducing repeat incidents ~40–60%.
Improved observability with conversation-level logging for quicker debugging and stronger investigations.
Built BigQuery-based log analysis, reducing log identification time ~50% and enabling self-serve debugging.
Automated ops workflows, cutting effort from ~5 hours to ~30 minutes.
Created a client-wise component dashboard to boost stakeholder visibility and speed up issue tracking.
Found monitoring blind spots and drove fixes to close system gaps.
Improved dashboards/alerts for sale readiness during peak-traffic events.
Delivered enterprise client integrations in Java/Python (Webhooks/WebSockets), owning use cases end-to-end (solutioning → build → rollout).

Python (Programming Language)JavaProduction ReliabilityAI Systems

Walmart global tech india

2 roles

Technology Services Engineer II

Promoted

Aug 2023 – Jun 2025 · 1 yr 10 mos

Supported Last Mile Delivery, optimizing order flow from Walmart Super Centers to customers.
Resolved high-impact production issues, minimizing disruptions for customers and drivers.
Developed REST APIs and managed SQL & NoSQL databases (Oracle, AzureSQL, CosmosDB, ElasticSearch, Pinot).
Automated RCA & data storytelling using Java, improving issue resolution and prioritization.
Designed real-time alerting with Kafka & Splunk, reducing downtime.
Designed real-time dashboards (Power BI, ElasticSearch, Grafana) for order trends & performance.
Created a data pipeline with ElasticSearch, Kafka & Splunk, enhancing analytics efficiency.

JavaScriptPython (Programming Language)Backend DevelopmentData Engineering

Software Support Engineer

Jul 2021 – Aug 2023 · 2 yrs 1 mo

Created Python-based solutions & API integrations to reduce manual efforts.
Developed automated tool for delivery trip failures using Java & SQL.
Integrated microservices and backend systems for scalability and efficiency.
Built a web app with Java, Node.js & React, processing data for better data access.
Automated log analysis and monitoring using Splunk & ELK Stack.

Python (Programming Language)Google Cloud Platform (GCP)Backend DevelopmentAutomation