May 2022 – Jun 2025 · 3 yrs 1 mo · Gurugram, Haryana, India · On-site

• Strategic Data Management & Governance: Oversee data governance practices to ensure accurate, consistent, and secure data management. Develop and implement strategies for leveraging data to enhance decision-making and operational efficiency.
• Business Growth & CRM Integration: Drive business growth through effective CRM integration, including Leadsquared CRM implementation. Utilize insights to optimize customer relationships and streamline business processes.
• Power BI & Reporting: Leverage Power BI to create detailed dashboards and reports, providing actionable insights directly to the CEO and supporting strategic decision-making.
• Digital Content Management & Operations: Manage the upload of K-12 content on digital platforms, ensuring operational efficiency and content accessibility. Oversee document management and operational processes to support business objectives.
• Stakeholder Management & Strategic Meetings: Directly report to the CEO, manage stakeholder relationships, lead meetings, negotiate with vendors, and suggest strategies for business growth and incentive structures.

Aug 2021 – Apr 2022 · 8 mos · Gurugram, Haryana, India · On-site

• Data and Content Management: Oversee the upload and management of data and content on digital platforms, ensuring accuracy, consistency, and accessibility while adhering to data governance standards.
• Business Insights & Reporting: Provide the CEO with actionable business insights through detailed reports and dashboards, leveraging data to inform strategic decisions and drive business growth.
• Strategic Growth & Optimization: Develop and implement strategies to enhance business processes, optimize operations, and support growth initiatives, aligning with the CEO’s vision for organizational success.

Nov 2020 – Jul 2021 · 8 mos · Gurugram, Haryana, India · On-site

• Reporting Frameworks & Dashboards: Develop and implement reporting frameworks for Salesforce and Contaque clouds, delivering regular, insightful dashboards and reports to support strategic decision-making.
• CRM Enhancements & Data Automation: Lead initiatives for CRM enhancements by analyzing data and driving automation processes to improve efficiency and effectiveness, ensuring alignment with B2B objectives.
• Cloud Account Management & Optimization: Oversee the management of Contaque cloud accounts, optimizing B2C processes and integrations to enhance customer engagement and operational performance.

May 2015 – Oct 2019 · 4 yrs 5 mos · Gurugram, Haryana, India · On-site

• Data Analysis & Insights: Gather, analyze, and interpret data from various sources to identify trends, patterns, and actionable insights relevant to business objectives.
• SQL Queries & Database Management: Write and optimize complex SQL queries for data extraction, manipulation, and transformation while ensuring database performance, integrity, and security.
• Business Requirements & Reporting: Collaborate with stakeholders to gather business requirements and develop comprehensive reports, interactive dashboards, and visualizations to present key metrics and KPIs.
• Data Visualization: Utilize tools like Tableau and Power BI to create visually compelling representations of data that support understanding and decision-making.
• Performance Tracking & Process Improvement: Monitor and analyze business performance, identify areas for improvement, and continuously enhance data analytics processes and methodologies to boost efficiency and effectiveness.